When I arrived at the Shadeland location, the surly desk attendant informed me the only car I could take was an uncharged electric car. He said all of the other 20 cars on the lot needed oil changes. This is the 2nd time this has happened at this location. Don't waste your time with these jerksReviewed 7 Dec 2023
review from
2.0
Tampa airport hertz was the worst experience i have ever had during a rentalReviewed 6 Dec 2023
review from
2.0
Did not get refunded for rental insurance even though the rental was canceled.Reviewed 6 Dec 2023
review from
2.0
Actually having a car available would have been good, no reflection on the local agent.Reviewed 6 Dec 2023
review from
8.0
Everyone was super helpfulReviewed 6 Dec 2023
review from
4.0
They didn’t have our car on time, meaning that we had to take a temporary one and come back again later that day. When we got the type we’d reserved it was making a noise in the rear breaks.Reviewed 6 Dec 2023
review from
4.0
Pickup was bad. We were just told to sign the electronic keypad (wording small). Then we were handed keys and told to go out the door and get our car. There was NO ONE to inspect or go over the car (not the one we booked) with us anywhere! Two days after we picked up the car we received an email saying we had around an hour to take pictures of our rental and attach them. Too Late! We were not told that at the end we would have to pay extra $. The pickup guy was nice but off site due to staffing shortages. The drivers side of the car had no floor mat. Maybe that was the 200$ extra you charged us.Reviewed 5 Dec 2023
review from
10.0
Everything was great!!!Reviewed 5 Dec 2023
review from
10.0
The process of getting the car took longer than we would have liked but the car itself (Tesla model 3) was great. Good valueReviewed 5 Dec 2023