Cons: Airport was closed so no one was around. Key drop off wasn't very clearly marked but wasn't too difficult to find
27 Apr 2016
Cons: Well for starters there was no windshield washer fluid in the rental car and so I had to buy some . I also returned the car early but was told that the charge remained the same.
20 Jun 2016
Pros: The price of the car rental
2 Aug 2016
It was excellent
Pros: Customer servive was nice, car was comfortable and a gas saver
5 Oct 2016
Pros: Fabulous! In and out in mere minutes. No surprises.
14 Nov 2016
Pros: Great car and quick pick up and drop off
Cons: Only needed car to get from Naples FL to Fort Lauderdale airport -would be nice to have a cheaper rate for only having car a few hourS
13 Jan 2017
Easy drop off
Pros: Pulled in parked and quickly released
16 Jan 2017
Pros: Drop off most important, and this good.
17 Feb 2017
Pros: upon return at Orlando, our agent drove us to American airlines rather than having us wait for a shuttle. (he said it was not a real busy day, just to be clear.... they may not always offer that service)
7 May 2017
Pros: We rented a car to travel to Ft. Lauderdale for a week's cruise. Fast, easy pick up, super clean, easy drop off at Port Everglades with shuttle to cruise ships.
They insisted I return the car to a different loca
Pros: Absolutely nothing
Cons: Everything. The entire experience was literally a nightmare. I had to run to three different budget offices to finally get a car. Upon return in Naples they didn't want to take the car back because they said it was an Avis car. Even though my reservation clearly showed it was budget. After much to do he finally took the car back instead of me having to take it to a different location. No apologies from anybody just run around and No apologies from anybody just rudeness.
2 Dec 2016
Pros: Cost was great compared to other compaines
23 Dec 2016
Cons: I arrived at the Budget rental location to be told that they had NO cars. I asked why I was given a reservation if I could not have a car and the guy said "I don't know. Sorry." Extremely frustrating.
27 Dec 2016
Pros: The drop off went quickly and I was given a receipt. Everything worked fine.
6 Mar 2017
Not the car I wanted
Pros: I received a 15 passenger van instead of a midsize car. Hated driving it.
9 Mar 2017
Cons: Thete wasn't a budget at Naples
16 Aug 2017
Pros: Found a car for $13 less
21 Sep 2017
Cons: This is the worst location of the worst rental car company. The customer service at this location is non existent. I should have read the other reviews and so should you.
The entire corporate culture at Budget is abysmal. They simply don't care about their customers.
Pros: The vehicle was clean and seemed to be an upgrade.
30 Dec 2016
Pros: Everythink was very good
Cons: There was nothing to not like
18 Apr 2017
Actually, I did not rent from Hertz in Naples -- I rented in Fr. Myers
Pros: I liked how the agents "came to the rescue" once we determined the nature of a huge problem -- my ignorance of Florida Geography. You see, my eventual destination was Naples and I was told that I needed to fly into "RSW" -- that it was the closest. Well, I assumed that "RSW" was the Napes airport and rented the car from your location in Naples (assuming it was at the RSW airport). What a surprise I had when I learned at RSW (Ft. Myers) that the car was ready in Naples -- over 30 miles away!
11 Nov 2016
Pros: car fantastic/
Cons: they give me car no full on gas /I bring full but they no sayd thank you /
5 Apr 2017
Pros: They stayed. Overtime for me and saved the day, Stuart Florida office. The best they got me home I think the little girl in there with Tina. And the driver thanks again
14 Feb 2017
The location was hard to find
Pros: The people who serviced me were lovely and helpful
Cons: The hertz was inside a car dealership . There was no mention of this when I made the booking so hard to find
2 Mar 2017
Pros: Very good service. I'm onmy phone. Excellent rental in every aspect.
16 Mar 2017
Cons: bad location and hard to find. only had 2 cars left when I got there, a truck and minivan, I had to spend a lot more on gas
29 Mar 2017
Pros: Fast, courteous, very reasonable.
Cons: Car had an odor of smoke. Bought an air freshener to kill the odor.
Cons: It was an aweful experience. The man who was helping refused to help me because they were closing he was yelli g at other employees and told me to go somewhere else to rent my vehicle. He wasnt wearing a name tag so i dont know his name but he was not friendly he just wanted to leave but they shouldnt of let me make a reservation for 1pm of they close at that time.
8 Jun 2016
Used it for a trip to Tampa, my car is old.
Pros: Free upgrade, fast & friendly service. Easy drop off, no hassles whatsoever.
Cons: couldn't smoke in the car & the oil change light was on the whole way back.
17 Apr 2017
Pros: great price for a week, good service
21 Sep 2017
Pros: These guys get it! 5 star customer service.
15 Sep 2016
only use enterprise
Pros: they don't charge until you pick up your car. they helped me with direct billing to insurance company.
Pros: Very friendly staff and amazingly speedy drop off with no hassles.
11 Jan 2016
Godo rental...very quick service.
Pros: It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.
25 Jan 2016
People make the difference
Pros: The car was ready on time. Check in was quick.
Cons: It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle.
Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.
18 Apr 2016
Cons: When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.
3 Jan 2017
Cons: Took for ever to get the car. The car was dirty. The gas was half full I told the representative and the answer was just take it back half full. I got to Miami Airport Car Rental Terminal and they told me the gas it's not full and I got charged full tank plus penalty total of almost $ 70 on top of the $ 53 for the car. What I call a Scam!