Two issues that could have been handled better at the time of pickup. Issue (1) - Budget adds an additonal $200.00 over the cost of the rental agreement. So, a rental of $377.00 appeared on my credit card as a pending charge of $577.00. There was no mention of this additonal $200.00 at the time of pickup. I questioned the additional $200.00 charge when I returned the car. The rental attendant advised the $200.00 would be removed when the contract was closed out. This should have been mentioned at the time of renting the car. Issue (2) - There was no owner's manual in the vehicle I rented. And there were no labels anywhere in or on the vehicle indicating the gasoline octane rating required by the vehicle. Google searches advised some models of this vehicle used 87 octane and other models required 89 octane. Again, nothing on the vehicle indicated the specific model of the vehicle I rented. There should have been an owner's manual in the vehicle and there should have been labels indicating the gasoline octane required by the vehicle.

10.0 Wonderful

michael, June 2024

Intermediate SUV

Fast, easy pickup

10.0 Wonderful

Anonymous, May 2024

Supplier choice

Excellent. No hassle.

10.0 Wonderful

Anonymous, Apr 2024

Intermediate

Budget service in Naples was all brilliant, I can’t fault them at all. The Prius was very uncomfortable so I don’t know if I should have moved the seat but after a five hour drive my hip really hurt

10.0 Wonderful

Anonymous, Mar 2024

Intermediate

not a thing... it was all good.. thank you

2.0 Poor

Keysha, Dec 2023

Standard SUV

I booked a $112 reservation using my phone for 2 pm. I arrived 12:45 pm to pick up the rental. Instead of telling me, the attendant charges an $87 hourly rental fee for picking up before 2 pm. The attendant never mentions the charge just says he wasn’t expecting me until 2 and the proceeds to generate the paperwork without disclosing the additional fee. I sign without carefully reading the estimated charges (entirely my fault) which the drop-off agent pointed out and told me to contact the pick-up agent to dispute the penalty for checking in early. Of course you are re-routed when trying to reach the location and customer service just robotically responds there is nothing can be done. Usually, rental companies are upfront about charges. I feel deceived. I have never experienced this before and have rented cars for years. Buyer beware. My $112 rental tended up being $287.

Ace

10.0

Wonderful

Read 1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Lely

Show locations

Locations in Lely (Naples)

3066 Terrace Ave

+1 239 458 5582

Monday	07:30 - 18:30
Tuesday	07:30 - 18:30
Wednesday	07:30 - 18:30
Thursday	07:30 - 18:30
Friday	07:30 - 18:30
Saturday	09:30 - 12:30
Sunday	09:30 - 12:30

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Dollar

8.5

Very Good

Read 4 reviews

Best rated

Cleanliness

8.5

Comfort

8.3

Pick-up/Drop-off

9.0

Value for money

8.3

One location in Lely

Show locations

Locations in Lely (Naples)

560 Terminal Drive

+1 239 213 1671

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00
Saturday	08:00 - 18:00
Sunday	08:00 - 18:00

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Reviews

10.0 Wonderful

Jennifer, Mar 2025

Supplier choice

Great car for the price

8.0 Very Good

John, Sept 2023

Intermediate SUV

The rep of the airport (in the Hertz dept) was great, kind and very helpful.

4.0 Mediocre

Kim, Jan 2021

Cons:

Incorrectly charged a late return fee and then was ghosted by customer service on twitter when I tried to raise the issue.

Alamo

7.6

Good

Read 8 reviews

Cleanliness

8.4

Comfort

8.3

Pick-up/Drop-off

7.2

Value for money

8.1

One location in Lely

Show locations

Locations in Lely (Naples)

540 Terminal Dr

+1 239 643 5308

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00
Saturday	08:00 - 18:00
Sunday	08:00 - 18:00

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Reviews

10.0 Wonderful

Alex, Feb 2025

Economy

Excellent!

2.0 Poor

Anonymous, Feb 2024

People mover

We had two issues. First was the pick up of the car at the Naples Airport. There was no one at the counter for 45 minutes after our scheduled pick up time. There was a line of people five people deep that have been waiting for an hour. No one in the building seem to know if there was an Alamo person available to get us our cars that day. When the gentleman who was the manager did show up he said he’d had to deliver A. Car to someone. So clearly, there is a staffing problem. The manager himself was just fine, but we had to pick someone up at the airport at a certain time and missed that time. The second issue we had was we rented a minivan because we needed to transport six people. We were told we could have a jeep instead that only held for people. Thank goodness I went out to the lot to look at it before we agreed. So then we had to wait another 30 minutes for a minivan to get washed. It really shouldn’t take two hours to pick up a rental car at the Small local airport. We were very disappointed and we use another Car Rental company next time

2.0 Poor

MITESH, Apr 2021

Cons:

Local guys never picked up the phone

Thrifty

6.8

Okay

Read 1 review

Cleanliness

6.2

Comfort

6.2

Pick-up/Drop-off

6.5

Value for money

6.0

One location in Lely

Show locations

Locations in Lely (Naples)

560 Terminal Drive

+1 239 213 1671

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00
Saturday	08:00 - 18:00
Sunday	08:00 - 18:00

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Hertz

6.1

Okay

Cleanliness

6.3

Comfort

6.4

Pick-up/Drop-off

6.1

Value for money

6.4

One location in Lely

Show locations

Locations in Lely (Naples)

1785 5th Ave S

+1 239 443 5799

Monday	07:30 - 18:30
Tuesday	07:30 - 18:30
Wednesday	07:30 - 18:30
Thursday	07:30 - 18:30
Friday	07:30 - 18:30
Saturday	09:00 - 12:00

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National

2.0

Poor

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Lely

Locations in Lely (Naples)

540 Terminal Dr

+1 239 643 5308

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00
Saturday	08:00 - 18:00
Sunday	08:00 - 18:00

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No reviews available

Ace Rental Cars

No score available yet

One location in Lely

Locations in Lely (Naples)

3066 Terrace Ave, Naples

+1 239 458 5582

Opening times not available

Filters

No reviews available

AutoEurope

No score available yet

One location in Lely

Locations in Lely (Naples)

Naples (Fl) Municipal Airport

Opening times not available

Filters

No reviews available

Free2Move

No score available yet

One location in Lely

Locations in Lely (Naples)

3066, Terrace Ave

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00

Filters

No reviews available

104 travellers who hired a car in Lely gave the car agency they used an average rating of 7.5

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