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Naples Airport car hire reviews and directory
Rated no. 1
National
Best rated
10.0 Excellent (1 review)
1 location at Naples Airport
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National reviews
Car hire locations
National
Locations at Naples Airport
540 Terminal Dr
+1 239 643 5308
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
All National reviews
National reviews at Naples Airport
Rated no. 2
Alamo
9.7 Excellent (18 reviews)
1 location at Naples Airport
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Alamo reviews
Car hire locations
Alamo
Locations at Naples Airport
540 Terminal Dr
+1 239 643 5308
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
All Alamo reviews
Alamo reviews at Naples Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: i liked the friendly staff helped me get the rental car right away
Cons: it would have been better if they gave me a car with good gas mileage. a V6 chevy impala is not good on gas mileage when traveling 4-5hours back and forth in a weekend
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10.0
Pros: Drop off was great> The agent was very helpful he corrected a mistake the agent made when I picked the car up. I will use Alamo in the future because of how help David was in Chattanooga.
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10.0
Pros: i liked the friendly staff helped me get the rental car right away
Cons: it would have been better if they gave me a car with good gas mileage. a V6 chevy impala is not good on gas mileage when traveling 4-5hours back and forth in a weekend
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10.0
Pros: Drop off was great> The agent was very helpful he corrected a mistake the agent made when I picked the car up. I will use Alamo in the future because of how help David was in Chattanooga.
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Rated no. 3
Dollar
8.7 Excellent (63 reviews)
1 location at Naples Airport
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Dollar reviews
Car hire locations
Dollar
Locations at Naples Airport
560 Terminal Drive
+1 239 213 1671
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
All Dollar reviews
Dollar reviews at Naples Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: No problems from beginning of rental till I turned the car back in.
Cons: A little discount for turning the car in several days early.
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10.0
Pros: Service & manager
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2.0
Pros: The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR. I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.
Cons: They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.
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10.0
Pros: the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOU
Cons: I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work
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8.8
Pros: Very easy drop off.
Cons: Billing was a bit confusing, I should have asked questions at pick up. Everything worked out fine in the end.
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10.0
A Pleasant Experience
Pros: The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
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6.4
Cons: Car seat belt system was broken and it set off the warning bell continuously during the entire trip.
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3.6
Pros: Nothing
Cons: No one was there and had no instructions on what to do where to leave car lots were full . Totally CONFUSED
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10.0
Pros: The competence of the customer service agent.
Cons: Is a Versa an intermediate size car?
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10.0
Pros: prompt service nice car
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7.6
Cons: Drop off was closed. No where in Dollar parking to put car. Had to put paperwork and key in a drop off box.....hope this gets processed correctly.
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10.0
Pros: Friendly, helpful staff. New, clean car. Couldn't ask for anything more. Value for the money! Even retrieved a lost item after return in MIA.
Cons: Nothing.
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10.0
Pros: No problems from beginning of rental till I turned the car back in.
Cons: A little discount for turning the car in several days early.
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10.0
Pros: Service & manager
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10.0
Pros: the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOU
Cons: I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work
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8.8
Pros: Very easy drop off.
Cons: Billing was a bit confusing, I should have asked questions at pick up. Everything worked out fine in the end.
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10.0
A Pleasant Experience
Pros: The agent at the car rental counter in Naples was very helpful and friendly. The car was clean and in good condition in all respects. It suited my needs perfectly. When I returned the car, the person knew I was running late and offered to email my receipt so I didn’t have to wait.
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10.0
Pros: The competence of the customer service agent.
Cons: Is a Versa an intermediate size car?
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10.0
Pros: prompt service nice car
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10.0
Pros: Friendly, helpful staff. New, clean car. Couldn't ask for anything more. Value for the money! Even retrieved a lost item after return in MIA.
Cons: Nothing.
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2.0
Pros: The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR. I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.
Cons: They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.
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6.4
Cons: Car seat belt system was broken and it set off the warning bell continuously during the entire trip.
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3.6
Pros: Nothing
Cons: No one was there and had no instructions on what to do where to leave car lots were full . Totally CONFUSED
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Rated no. 4
Hertz
8.2 Excellent (15 reviews)
1 location at Naples Airport
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Hertz reviews
Car hire locations
Hertz
Locations at Naples Airport
550 Terminal Dr.
+1 239 643 1515
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 07:30 - 18:00 |
| Sunday | 07:30 - 18:00 |
All Hertz reviews
Hertz reviews at Naples Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.
Cons: He was all by himself so we had to wait a little while but he did all he could to get it done .
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3.6
Pros: The staff was confusing, rude, added extra charges to rental, had to drive back to naples to figure out why because the local office wouldn't answer the phone and the national office has no customer service on weekends. Chevy spark was not a great car, but was economy priced. Beyond that, the brakes were a little weird
Cons: Better communication about add-ons. Hertz offering weekend customer service. Getting my permission to add charges on.
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8.0
Pros: Drop-off super easy at RSW airport
Cons: Pick-up at Naples Airport was a bit slow
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10.0
Pros: They stayed. Overtime for me and saved the day, Stuart Florida office. The best they got me home I think the little girl in there with Tina. And the driver thanks again
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8.0
Pros: car fantastic/
Cons: they give me car no full on gas /I bring full but they no sayd thank you /
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10.0
Pros: It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.
Cons: He was all by himself so we had to wait a little while but he did all he could to get it done .
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10.0
Pros: They stayed. Overtime for me and saved the day, Stuart Florida office. The best they got me home I think the little girl in there with Tina. And the driver thanks again
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Rated no. 5
Avis
8.1 Excellent (40 reviews)
1 location at Naples Airport
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Avis reviews
Car hire locations
Avis
Locations at Naples Airport
570 Terminal Drive
+1 239 643 4013
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 07:30 - 18:00 |
| Sunday | 07:30 - 18:00 |
All Avis reviews
Avis reviews at Naples Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: The staff member who was able to get me my in short time
Cons: Have more vehicles available
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5.2
Pros: No record of reservtaion upon arrival. Clerk stated no cars available, then ameneded it to only minivans available. I insisted on being given a minivan. Was told it would take 45 minutes for it to be prepared. Fuel tank half full. Nothing in paperwork to reflect this. I took photo of mileage and fuel tank.
Cons: Renting from a rental firm that really does try harder.
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4.8
Pros: No record of reservation for rental when I arrived. Clerk said no cars available. After I wouldn't leave without a car, clerk told me minivans were available, but it would take 45 minutes to prepare it for rental. Gas tank was half full. More complicated than that. Eventually got things straightened out , but took way too much of my time-and money-I returned it with more gas than was in the tank when I picked it up.
Cons: Using a company that tries harder.
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9.6
Pros: I picked my car up at Naples airport on Saturday near closing time. The attendant, wish I got her name was the most helful person I have ever dealt with.
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4.0
Cons: Stop putting additional charges on after rental return.
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10.0
Pros: The staff was vey efficient and pleasant.
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6.4
Pros: Clean car
Cons: Naples airport is very small. There was a run on getting car (3 people). Didn't have my on line information available at Naples. Went to Orlando airport and check in was very chaotic.
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10.0
Pros: Helpful staff at pickup. Had to buy additional insurance i didn't ecosystem in order to be fully covered.
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10.0
Pros: Everything ! Rental agent was very efficient and pleasant !
Cons: Nothing
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5.6
Cons: Avis customer representatives are NOT helpful at ALL! End up paying more and it took a lot of time to call them again and again.
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5.2
Cons: Their computers were all down so I was unable to confirm a successful drop off
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10.0
Closed by 6pm
Pros: Inarrived before 6pm and they were already closed, but I was able to figure out how to return the car anyway.
Cons: The signage wasn’t great. You go in through what looks like a Thrifty/Budget entrance.
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10.0
Pros: The staff member who was able to get me my in short time
Cons: Have more vehicles available
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9.6
Pros: I picked my car up at Naples airport on Saturday near closing time. The attendant, wish I got her name was the most helful person I have ever dealt with.
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10.0
Pros: The staff was vey efficient and pleasant.
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10.0
Pros: Helpful staff at pickup. Had to buy additional insurance i didn't ecosystem in order to be fully covered.
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10.0
Pros: Everything ! Rental agent was very efficient and pleasant !
Cons: Nothing
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10.0
Closed by 6pm
Pros: Inarrived before 6pm and they were already closed, but I was able to figure out how to return the car anyway.
Cons: The signage wasn’t great. You go in through what looks like a Thrifty/Budget entrance.
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5.2
Pros: No record of reservtaion upon arrival. Clerk stated no cars available, then ameneded it to only minivans available. I insisted on being given a minivan. Was told it would take 45 minutes for it to be prepared. Fuel tank half full. Nothing in paperwork to reflect this. I took photo of mileage and fuel tank.
Cons: Renting from a rental firm that really does try harder.
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4.8
Pros: No record of reservation for rental when I arrived. Clerk said no cars available. After I wouldn't leave without a car, clerk told me minivans were available, but it would take 45 minutes to prepare it for rental. Gas tank was half full. More complicated than that. Eventually got things straightened out , but took way too much of my time-and money-I returned it with more gas than was in the tank when I picked it up.
Cons: Using a company that tries harder.
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4.0
Cons: Stop putting additional charges on after rental return.
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6.4
Pros: Clean car
Cons: Naples airport is very small. There was a run on getting car (3 people). Didn't have my on line information available at Naples. Went to Orlando airport and check in was very chaotic.
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5.6
Cons: Avis customer representatives are NOT helpful at ALL! End up paying more and it took a lot of time to call them again and again.
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5.2
Cons: Their computers were all down so I was unable to confirm a successful drop off
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Rated no. 6
Thrifty
8.0 Excellent (28 reviews)
1 location at Naples Airport
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Thrifty reviews
Car hire locations
Thrifty
Locations at Naples Airport
560 Terminal Drive
+1 239 213 1671
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
All Thrifty reviews
Thrifty reviews at Naples Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.2
Cons: When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.
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5.2
People make the difference
Pros: The car was ready on time. Check in was quick.
Cons: It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle. Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.
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10.0
Godo rental...very quick service.
Pros: It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.
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10.0
Speedy drop off
Pros: Very friendly staff and amazingly speedy drop off with no hassles.
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8.4
Pros: Rapid turn-in
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10.0
Godo rental...very quick service.
Pros: It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.
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10.0
Speedy drop off
Pros: Very friendly staff and amazingly speedy drop off with no hassles.
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5.2
Cons: When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.
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5.2
People make the difference
Pros: The car was ready on time. Check in was quick.
Cons: It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle. Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.
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Car hire locations
Sunnycars
Locations at Naples Airport
560 Terminal Drive
Car hire locations at Naples Airport
Top tips for hiring a car at Naples Airport
- Book your car hire at Naples Airport at least 6 weeks before your trip in order to get a below-average price