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One location in Vineyards
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Reviews
8.0 Very Good
Apr 2017
Pros:
Loved the car and loved the price. Car was nice and new and nice and clean.Cons:
Only one person on duty and several of us had to wait when first picking up and also returning car She was very polite and courteous but it seemed there should have been 2 people on duty10.0 Wonderful
Mar 2017
Pros:
Streamlined. Straight forward. No sales pitch for add ons2.0 Poor
Mar 2017
Cons:
When I went to pick up the car the woman at the counter told me she didn't have a car for me - that she only had enough cars for her people - I explained that I was one of her people and showed her my printed agreement and she still wouldn't give me a car - she seemed happy about screwing me over and wasting a day of my vacation - overall I'd say you guys suck6.8 Okay
Feb 2017
Cons:
NO cruise control!8.0 Very Good
Jan 2017
Pros:
People nice to deal with4.0 Mediocre
Jan 2017
Pros:
The car was full of dog hair and slobber.5 locations in Vineyards
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Reviews
8.0 Very Good
Mar 2024
2.0 Poor
Mar 2024
8.0 Very Good
May 2021
Pros:
This was the only avenue for getting a car during March due to spring break and the influx of travelers due to Florida's open state status. We appreciated the price and the ability to return on the other coast of Florida.10.0 Wonderful
Mar 2021
Pros:
everything was great.Cons:
car wash working.6.0 Okay
Feb 2021
Cons:
The service light was on and the car would shake at 55mph. It smelled like cologne too. I called to switch it out and they were not able to accommodate me.6.0 Okay
Jan 2021
Pros:
Drop off super easy but noted a chip in windshield which was there when I rented. Company later apologised.Cons:
Only one employee present who could process, get a car and do inspection at one time and as quickly and non attentive to detail as would allow. There should be more than one counter person.2 locations in Vineyards
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Reviews
4.0 Mediocre
Apr 2021
Pros:
Car was clean. Drop off was easyCons:
Pick up was poor. Received email directing me to pick up location at ritz Carlton that had been closed for months. Wasted 25 minutes going there to be directed back to original pick up location. Car was ready over an hour later than reserved.2.0 Poor
Mar 2021
Pros:
Nothing.Cons:
On the day I was supposed to pick up the rental, I called to see if I can get the car early. Instead they canceled my reservation and said they did not have any cars, and when I asked if they could give me any vehicle type, did not have to be the van I requested, they said I cannot be helped and to try another place.10.0 Wonderful
Jan 2019
Pros:
The staff at this location were courteous, professional and so quick both when I picked up my car and when I dropped it off. Highly recommend7.6 Good
Nov 2018
Pros:
Everyone was very nice and seemed happy to help.Cons:
I reserved a truck 3 weeks prior to the date I needed the vehicle and the day before I am to pick it up I get a call from them saying they don’t have a truck, never did and never will. I got a truck due to the fact I had lots of luggage and gifts for the holidays to haul. I was given a midsize suv instead which did not even come close to holding everything. Very very disappointed about this.2.0 Poor
May 2018
Pros:
The only good thing was the car had sirris radio.Cons:
The car didn’t have cruise control. I didn’t know to ask because every car I rented had cruise control. The car was incredibly uncomfortable as well. There was a constant noise of metal flapping too. Found the culprit: some metal near the front tire was missing a screw, thus causing the constant noise.10.0 Wonderful
May 2018
Pros:
I absolutely loved the experience I had with Hertz in Naples. The individual who helped us was super informative and transparent about everything.2 locations in Vineyards
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