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Cheap Car Hire at Madrid Barajas Airport
| Economy | $8/day |
| Compact | $9/day |
| Intermediate | $19/day |
| Standard | $55/day |
| Full-size | $43/day |
| 4x4 | $9/day |
2 Adults,
2 Bags
4 Adults,
2 Bags
5 Adults,
3 Bags
5 Adults,
3 Bags
5 Adults,
2 Bags
5 Adults,
3 Bags
Best prices found by KAYAK users in the past 24 hours.
Madrid Barajas Airport car hire reviews and directory
Rated no. 1
Firefly
Best rated
10.0 Excellent (1 review)
1 location at Madrid Barajas Airport
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Firefly reviews
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Firefly
Locations at Madrid Barajas Airport
Madrid Barajas Airport, T1
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Firefly reviews at Madrid Barajas Airport
Rated no. 2
Avis
8.5 Excellent (10 reviews)
1 location at Madrid Barajas Airport
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Avis reviews
Car hire locations
Avis
Locations at Madrid Barajas Airport
Aeropuerto De Madrid T1 T4
+34 902 200 162
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Avis reviews at Madrid Barajas Airport
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airport location
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10.0
Pros: Good location and friendly customer service
review from
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10.0
Excellent experience renting at Madrid airport
Pros: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Cons: Nothing really
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8.4
Cons: Assassaaaaaaaaaaaaaaaasasssssssssss
review from
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10.0
Pros: Easy and affordable!
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10.0
Pros: Car was clean and ran well
Cons: Could have been less in cost ...why is it never what they quote you?
review from
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2.0
AVIS
Cons: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
review from
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10.0
Pros: Bra läge och trevlig kundservice
review from
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10.0
Utmärkt upplevelse att hyra på Madrid airport
Pros: Lätt tillgång till och släppa av på flygplatsen Bra service, Associate var mycket hjälpsam och uppmärksam på våra behov
Cons: Inget riktigt
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8.4
Cons: Assassaaaaaaaaaaaaaaaasasssssssssss
review from
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10.0
Pros: Enkelt och prisvärt!
review from
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10.0
Pros: Bil var rent och sprang väl
Cons: Kunde ha varit mindre i kostnad ... varför är det aldrig vad de citerar du?
review from
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10.0
Pros: Good location and friendly customer service
review from
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10.0
Excellent experience renting at Madrid airport
Pros: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Cons: Nothing really
review from
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10.0
Pros: Easy and affordable!
review from
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10.0
Pros: Car was clean and ran well
Cons: Could have been less in cost ...why is it never what they quote you?
review from
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10.0
Pros: Bra läge och trevlig kundservice
review from
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10.0
Utmärkt upplevelse att hyra på Madrid airport
Pros: Lätt tillgång till och släppa av på flygplatsen Bra service, Associate var mycket hjälpsam och uppmärksam på våra behov
Cons: Inget riktigt
review from
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10.0
Pros: Enkelt och prisvärt!
review from
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10.0
Pros: Bil var rent och sprang väl
Cons: Kunde ha varit mindre i kostnad ... varför är det aldrig vad de citerar du?
review from
Rated no. 3
Thrifty
8.0 Excellent (9 reviews)
1 location at Madrid Barajas Airport
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Thrifty reviews
Car hire locations
Thrifty
Locations at Madrid Barajas Airport
Terminals 1 And 4
+34 913 937 228
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Thrifty reviews at Madrid Barajas Airport
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8.0
Pros: I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.
review from
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2.0
This is a scam
Cons: Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.
review from
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6.0
Very hard sell trying to get us to take insurance, intimidating
Pros: car was fine for our purposes & good on mileage
Cons: Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.
review from
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7.6
drop off tough
Cons: what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from
review from
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2.0
Questa è una truffa
Cons: Ciao, sono andato all'aeroporto di Madrid a prendere la mia auto con il prezzo di 140 euro e un'assicurazione che ho già pagato 55 $. Ma quando sono andato alla scrivania dell'agente, mi ha detto che l'assicurazione è falsa e che devo pagare quasi 450 EUR sia per l'affitto dell'automobile che per l'assicurazione che era completamente inaudito. Alla fine, ho dovuto cancellare la mia prenotazione. Si prega di risolvere questo o risolvere il vostro contratto con società come Thrifty che porterà solo una brutta nomea alla vostra reputazione.
review from
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8.0
Pros: I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.
review from
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7.6
drop off tough
Cons: what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from
review from
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2.0
This is a scam
Cons: Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.
review from
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6.0
Very hard sell trying to get us to take insurance, intimidating
Pros: car was fine for our purposes & good on mileage
Cons: Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.
review from
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2.0
Questa è una truffa
Cons: Ciao, sono andato all'aeroporto di Madrid a prendere la mia auto con il prezzo di 140 euro e un'assicurazione che ho già pagato 55 $. Ma quando sono andato alla scrivania dell'agente, mi ha detto che l'assicurazione è falsa e che devo pagare quasi 450 EUR sia per l'affitto dell'automobile che per l'assicurazione che era completamente inaudito. Alla fine, ho dovuto cancellare la mia prenotazione. Si prega di risolvere questo o risolvere il vostro contratto con società come Thrifty che porterà solo una brutta nomea alla vostra reputazione.
review from
Rated no. 4
OK RENT A CAR
7.9 Good (6 reviews)
1 location at Madrid Barajas Airport
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OK RENT A CAR reviews
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OK RENT A CAR
Locations at Madrid Barajas Airport
Madrid International Airport
+34 902 360 636
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OK RENT A CAR reviews at Madrid Barajas Airport
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Rated no. 5
Hertz
7.7 Good (41 reviews)
1 location at Madrid Barajas Airport
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Hertz reviews
Car hire locations
Hertz
Locations at Madrid Barajas Airport
Terminals 1 And 4
+34 902 305 230
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Hertz reviews at Madrid Barajas Airport
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car was great
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6.0
Electronic invoice after rental added 5% w/ unauthorized currency exch
Pros: friendly staff, quick pick up and drop off
Cons: Final invoice was incorrect. My contract was for 331.75 Euros, not $392.23 USD. After dropping the car, they sent an electronic invoice showing that they applied a conversion rate that hiked the cost of the rental by roughly 5%. They were not authorized to convert to USD. I was not given any invoice in dollars until the electronic invoice appeared after leaving Hertz. I did not agree to any conversion rate.
review from
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10.0
Quick and easy process
Pros: The pick up and drop off transaction very efficient.
review from
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6.0
Overpaid
Cons: We returned the car 5 days early but we’re not credited for the early return Car had low tire pressure and we had to pay to air them up Also, they sold us on how hard it would be to find a gas station so we paid to have them fill it at the end. That was very hard to estimate. We ended up dropping it off with 3/4 tank but still paid $80 up front Overall, I feel ripped off
review from
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10.0
Easy drop-off
Pros: Drop-off was easy and we were done, with inspection done and papers signed within 5 minutes of arriving at the drop-off point. Was very enjoyable.
review from
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10.0
Excellent Service and Customer Service
Pros: Prompt attention, great vehicle.$
review from
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5.6
Rental return address wrong, poor contact support
Pros: The car was good. Friendly crew
Cons: Our return address comically turned out to be exclusive for motorbikes. We had to drive to a different location near the station to return the car. Multiple calls with 15 min wait times led to dead ends. Hertz service in Spain is a disaster to say the least
review from
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7.2
Pros: Car was great.
Cons: We dropping off we were not told that the office would be closed from 13:30-16:00. We were scheduled to drop off the car in the 13:00 hour and when we arrived around 13:40 the office was closed. We dropped off the key in the box and the GPS to Eurocar. We hope that it got back to HERTZ. I also would like a copy of my receipt.
review from
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6.4
Hertz Madrid drop off is easy but hard to find!
Pros: Ease of drop off!
Cons: Hard to find
review from
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10.0
Great rental
Pros: Very nice car and check in at Barcelona was very fast
Cons: Insurance Is too expensive
review from
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9.6
Cons: Price for fueling is too high (15 euro)
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5.2
Ridiculousness at it's finest.
Cons: Before we dropped off the car, we filled up at a gas station right by the hotel we were staying at (approx 3km from Hertz). The Hertz representative goes thru the car with a fine tooth comb, something the Hertz rep didn't do when we first got the car. After the thorough inspection all checked out fine, EXCEPT that he told me that the gas didn't look like it was full, although the indicator showed on the full line. So i asked him what does it indicate if not full? He responded it shows full, but NOT full. I continued to ask him does ir show 7/8 of a tank he said no way more then that so I said then its full. He responded yes, but not quite. I took a picture of the dash cluster to have proof of the issue at question, incase they charge me the 75€ indicated charge on the contract if its brought back "not full". In a lack of better words.... RENTERS BEWARE!!!!!!!
review from
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8.4
Fast and easy
Pros: No surprises
Cons: None
review from
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10.0
Quick and easy process
Pros: The pick up and drop off transaction very efficient.
review from
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10.0
Easy drop-off
Pros: Drop-off was easy and we were done, with inspection done and papers signed within 5 minutes of arriving at the drop-off point. Was very enjoyable.
review from
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10.0
Excellent Service and Customer Service
Pros: Prompt attention, great vehicle.$
review from
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10.0
Great rental
Pros: Very nice car and check in at Barcelona was very fast
Cons: Insurance Is too expensive
review from
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9.6
Cons: Price for fueling is too high (15 euro)
review from
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7.2
Pros: Car was great.
Cons: We dropping off we were not told that the office would be closed from 13:30-16:00. We were scheduled to drop off the car in the 13:00 hour and when we arrived around 13:40 the office was closed. We dropped off the key in the box and the GPS to Eurocar. We hope that it got back to HERTZ. I also would like a copy of my receipt.
review from
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8.4
Fast and easy
Pros: No surprises
Cons: None
review from
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6.0
Electronic invoice after rental added 5% w/ unauthorized currency exch
Pros: friendly staff, quick pick up and drop off
Cons: Final invoice was incorrect. My contract was for 331.75 Euros, not $392.23 USD. After dropping the car, they sent an electronic invoice showing that they applied a conversion rate that hiked the cost of the rental by roughly 5%. They were not authorized to convert to USD. I was not given any invoice in dollars until the electronic invoice appeared after leaving Hertz. I did not agree to any conversion rate.
review from
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6.0
Overpaid
Cons: We returned the car 5 days early but we’re not credited for the early return Car had low tire pressure and we had to pay to air them up Also, they sold us on how hard it would be to find a gas station so we paid to have them fill it at the end. That was very hard to estimate. We ended up dropping it off with 3/4 tank but still paid $80 up front Overall, I feel ripped off
review from
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5.6
Rental return address wrong, poor contact support
Pros: The car was good. Friendly crew
Cons: Our return address comically turned out to be exclusive for motorbikes. We had to drive to a different location near the station to return the car. Multiple calls with 15 min wait times led to dead ends. Hertz service in Spain is a disaster to say the least
review from
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6.4
Hertz Madrid drop off is easy but hard to find!
Pros: Ease of drop off!
Cons: Hard to find
review from
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5.2
Ridiculousness at it's finest.
Cons: Before we dropped off the car, we filled up at a gas station right by the hotel we were staying at (approx 3km from Hertz). The Hertz representative goes thru the car with a fine tooth comb, something the Hertz rep didn't do when we first got the car. After the thorough inspection all checked out fine, EXCEPT that he told me that the gas didn't look like it was full, although the indicator showed on the full line. So i asked him what does it indicate if not full? He responded it shows full, but NOT full. I continued to ask him does ir show 7/8 of a tank he said no way more then that so I said then its full. He responded yes, but not quite. I took a picture of the dash cluster to have proof of the issue at question, incase they charge me the 75€ indicated charge on the contract if its brought back "not full". In a lack of better words.... RENTERS BEWARE!!!!!!!
review from
Rated no. 6
Europcar
7.4 Good (12 reviews)
2 locations at Madrid Barajas Airport
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Europcar reviews
Car hire locations
Europcar
Locations at Madrid Barajas Airport
Airport Madrid Adolfo Suarez T4
+34 911 505 000
Avda Hispanidad Llegadas
+34 911 505 000
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Europcar reviews at Madrid Barajas Airport
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8.0
Pros: Airport pick up drop off very smooth and easy
Cons: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
review from
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6.0
Ford skod in madrid
Pros: Rental is easy. Staff very friendly. Car was clean.
Cons: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
review from
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7.6
Good rental, small hickups
Pros: Helpful people on car pickup, good offers for upgrade, etc.
Cons: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
review from
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2.0
Terrible experience
Cons: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
review from
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6.8
It wasn't quite what I ordered.
Pros: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Cons: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
review from
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6.0
Ford skod i madrid
Pros: Uthyrning är lätt. Personalen mycket vänlig. Bil var rent.
Cons: Findibg bilen på mycket var hård. Det finns flera zoner med samma uppsättning parkeringsplats nummer. Tog oss en halv timme att hitta vår bil. Personal. bara nämnde parkering spottade nummer - inte säga något om zoner. Också den bil hade däck med låga trycket.
review from
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8.0
Pros: Airport pick up drop off very smooth and easy
Cons: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
review from
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7.6
Good rental, small hickups
Pros: Helpful people on car pickup, good offers for upgrade, etc.
Cons: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
review from
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6.8
It wasn't quite what I ordered.
Pros: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Cons: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
review from
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6.0
Ford skod in madrid
Pros: Rental is easy. Staff very friendly. Car was clean.
Cons: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
review from
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2.0
Terrible experience
Cons: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
review from
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6.0
Ford skod i madrid
Pros: Uthyrning är lätt. Personalen mycket vänlig. Bil var rent.
Cons: Findibg bilen på mycket var hård. Det finns flera zoner med samma uppsättning parkeringsplats nummer. Tog oss en halv timme att hitta vår bil. Personal. bara nämnde parkering spottade nummer - inte säga något om zoner. Också den bil hade däck med låga trycket.
review from
Rated no. 7
Alamo
6.8 Good (5 reviews)
1 location at Madrid Barajas Airport
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Alamo reviews
Car hire locations
Alamo
Locations at Madrid Barajas Airport
Enterprise Rent A Car
+34 912 750 995
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Alamo reviews at Madrid Barajas Airport
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2.0
Cons: They did not have car I reserved. My flight was delayed 2 hours and they did nothing to help assist in finding me a new car. I ended up having to use a different company at 2x the cost.
review from
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2.0
Hidden fees, very poor customer experience
Pros: Wouldn't recommend.
Cons: First, when arriving at the car rental location in Madrid airport, the reservation we made wasn't valid because it's a third party. They said that even though we booked an economy car (Opel corsa or similar) we couldn't get one because the reservation specified a 4 seats car. They only offered a Mini car (a very badly equipped Mitsubishi) which was much more expensive than what we had reserved (165EUR) compared to the (96EUR) we had on kayak including insurance. Next, the insurance worth 40000EUR from kayak couldn't be used. We had to choose their more expensive insurance, saying that they don't work with Allianz. Last but not least, we didn't find the way to the car rental parking area in Madrid, so we parked it in the public parking right nearby. The consultant straight up refused to come with us for 5 minutes to guide us to the rental parking lot and told us we'll be charged the value of the parking ticket at the end of the day, when they would go pick it up. Overall, a horrible customer experience. Definitely not choosing Alamo (or Enterprise, the mother company, for that matter) again.
review from
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2.0
Cons: They did not have car I reserved. My flight was delayed 2 hours and they did nothing to help assist in finding me a new car. I ended up having to use a different company at 2x the cost.
review from
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2.0
Hidden fees, very poor customer experience
Pros: Wouldn't recommend.
Cons: First, when arriving at the car rental location in Madrid airport, the reservation we made wasn't valid because it's a third party. They said that even though we booked an economy car (Opel corsa or similar) we couldn't get one because the reservation specified a 4 seats car. They only offered a Mini car (a very badly equipped Mitsubishi) which was much more expensive than what we had reserved (165EUR) compared to the (96EUR) we had on kayak including insurance. Next, the insurance worth 40000EUR from kayak couldn't be used. We had to choose their more expensive insurance, saying that they don't work with Allianz. Last but not least, we didn't find the way to the car rental parking area in Madrid, so we parked it in the public parking right nearby. The consultant straight up refused to come with us for 5 minutes to guide us to the rental parking lot and told us we'll be charged the value of the parking ticket at the end of the day, when they would go pick it up. Overall, a horrible customer experience. Definitely not choosing Alamo (or Enterprise, the mother company, for that matter) again.
review from
Rated no. 8
Goldcar Rental SP
5.9 OK (9 reviews)
1 location at Madrid Barajas Airport
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Goldcar Rental SP reviews
Car hire locations
Goldcar Rental SP
Locations at Madrid Barajas Airport
Terminal 1, Av. De La Hispanidad
+34 902 119 726
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Goldcar Rental SP reviews at Madrid Barajas Airport
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4.0
Pros: El coche estaba bien, dentro del rango que ofrecían en la web.
Cons: La comunicación de las condiciones y la claridad de la información fueron NEFASTOS: 1. Muchos datos del alquiler eran incorrectos en la información que me mandaron: dirección de recogida o importe de tasas. 2. Dificultades para el método de pago, para cobrarte el seguro todo riesgo
review from
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2.0
Pros: They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reason
Cons: The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it
review from
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6.0
Cons: Te dan un precio por Internet y luego te cobran mínimo el doble
review from
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9.6
Pros: Todo perfecto
review from
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8.8
Pros: El coche estaba muy limpio, con el depósito lleno y preparado para el viaje
Cons: Lo único que no tenía era cómo funcionaba el aire acondicionado y hacía calor en las plazas traseras.
review from
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10.0
Una aventura de 9 plazas!!
Cons: Contaré con KAYAK nuevamente en mi próximo alquiler. Sois unos profesionales!!
review from
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6.0
Pros: Deberian notificar el incremento de precio cuando tienes que pagar el seguro a todo riesgo.
review from
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2.0
AWFUL
Cons: I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.
review from
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4.8
Coste del alquiler engañoso
Pros: El coche bien, dentro de lo contratado, limpio y la recogida y entrega rápida y sin problemas
Cons: La información sobre el vehículo es inexistente, ninguna explicación sobre su funcionamiento ni libro de instrucciones donde poder informarse sobre la utilización del mismo. Te entregan las llaves y nada mas. La amabilidad hacia el cliente es escasa. La información sobre el coste total del alquiler es engañosa y sujeta a mas de alguna sorpresa, por ejemplo en su gestión del combustible por el que hay que pagar a parte de este una tasa bastante elevada, en mi caso lo equivalente a medio deposito mas. También en el coste del seguro del vehículo, pues mediante estrategias de información incompleta, puedes asumir costes inesperados bastante elevados.
review from
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9.6
Pros: Todo perfecto
review from
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8.8
Pros: El coche estaba muy limpio, con el depósito lleno y preparado para el viaje
Cons: Lo único que no tenía era cómo funcionaba el aire acondicionado y hacía calor en las plazas traseras.
review from
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10.0
Una aventura de 9 plazas!!
Cons: Contaré con KAYAK nuevamente en mi próximo alquiler. Sois unos profesionales!!
review from
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4.0
Pros: El coche estaba bien, dentro del rango que ofrecían en la web.
Cons: La comunicación de las condiciones y la claridad de la información fueron NEFASTOS: 1. Muchos datos del alquiler eran incorrectos en la información que me mandaron: dirección de recogida o importe de tasas. 2. Dificultades para el método de pago, para cobrarte el seguro todo riesgo
review from
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2.0
Pros: They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reason
Cons: The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it
review from
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6.0
Cons: Te dan un precio por Internet y luego te cobran mínimo el doble
review from
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6.0
Pros: Deberian notificar el incremento de precio cuando tienes que pagar el seguro a todo riesgo.
review from
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2.0
AWFUL
Cons: I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.
review from
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4.8
Coste del alquiler engañoso
Pros: El coche bien, dentro de lo contratado, limpio y la recogida y entrega rápida y sin problemas
Cons: La información sobre el vehículo es inexistente, ninguna explicación sobre su funcionamiento ni libro de instrucciones donde poder informarse sobre la utilización del mismo. Te entregan las llaves y nada mas. La amabilidad hacia el cliente es escasa. La información sobre el coste total del alquiler es engañosa y sujeta a mas de alguna sorpresa, por ejemplo en su gestión del combustible por el que hay que pagar a parte de este una tasa bastante elevada, en mi caso lo equivalente a medio deposito mas. También en el coste del seguro del vehículo, pues mediante estrategias de información incompleta, puedes asumir costes inesperados bastante elevados.
review from
Rated no. 9
INTERRENT
5.1 OK (13 reviews)
1 location at Madrid Barajas Airport
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INTERRENT reviews
Car hire locations
INTERRENT
Locations at Madrid Barajas Airport
Aeropuerto de Barajas Terminal 1
+34 911 501 183
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INTERRENT reviews at Madrid Barajas Airport
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Rated no. 10
Ace
4.8 OK (7 reviews)
1 location at Madrid Barajas Airport
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Ace reviews
Car hire locations
Ace
Locations at Madrid Barajas Airport
Ave. de la Hispanidad
+34 918 341 400
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Ace reviews at Madrid Barajas Airport
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- All reviews
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Find reviews that mention:
credit card
shuttle from the airport
car was clean
car was dirty
rental place
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
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2.0
ACE=Goldcar in MAD
Cons: Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
review from
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6.0
Pickup/dropoff dififcult, unexpected insurance cost
Pros: Car was clean and agent was helpful and the car was clean and well prepared.
Cons: Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
review from
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2.0
Pros: When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
review from
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3.6
Cons: They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
review from
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6.4
Many hidden fees
Pros: Overall the rental process was smooth and the car decent.
Cons: After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
review from
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6.4
Be very careful with this company and understand w
Pros: By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
Cons: Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
review from
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6.4
Muchos cargos ocultos
Pros: En general, el proceso de alquiler era suave y el coche decente.
Cons: Después de la cobertura de pre-compra, en el mostrador el agente trató de presionarme a comprar aún más cobertura y, a continuación, cuando decliné, colocaron una retención de $ 1100 en mi tarjeta de crédito para cualquier posible arañazos o daño. También había varios honorarios pequeños que no estaban incluidos en la cotización original.
review from
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2.0
ACE=Goldcar in MAD
Cons: Long story short got charged for damage that was not there. I believe with all my heart they charged me a damage fee cause they know my american credit card will pay for it and they are right (no deductible too) Scam!!!!
review from
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6.0
Pickup/dropoff dififcult, unexpected insurance cost
Pros: Car was clean and agent was helpful and the car was clean and well prepared.
Cons: Hard to find the gold car/Rhodium office that represents Ace rental cars. There was no description of the rental office location in reservation. the agent told me that if i was going to portugal i needed to purchase additional insurance. this was not mentioned anywhere in the reservation.
review from
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2.0
Pros: When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country and find out my reservation was on another country ending doing a diffrent reservation with a diffrent company
review from
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3.6
Cons: They didnt tell me that the car company is "goldcar", no body know what or who is Ace company in airport. Ace company rent from another car companies cars- they never mantion that! And also they didnt tell me that i supposed to go to Gold car or something familear and they didnt answer me when i was calling. The car i ordered was talken by other customer and i paid 60 Earo extra!!! to rent another car i wasnt ask.
review from
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6.4
Many hidden fees
Pros: Overall the rental process was smooth and the car decent.
Cons: After pre-purchasing coverage, at the counter the agent tried to pressure me into buying even more coverage and then when I declined, they placed an $1100 hold on my credit card for any possible scratches or damage. There were also several small fees that were not included in the original quote.
review from
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6.4
Be very careful with this company and understand w
Pros: By far the lowest price I could find. The car was fine except for the fact that the low tire pressure light was on when I picked it up.
Cons: Published rate is great but it does not include any insurance. When picking the car they tell you that you will need to pay a large sum as deposit (1,100 euros in my case) if you do not get insurance (which is offered at about the same as the basic rate, doubling the cost). Also, service is limited if you do not get it, you are on your own if you have a problem with the car outside of regular business hours. I got the deposit back after the rental but exchange rate spreads in paying for it and getting it back cost me around 50% of the rental price (still very competitive, but hey!). Ace does not exist as a brand in Spain, they operate as GoldCar. It took me 30 minutes at the airport to figure this out. Low tire pressure light was on when I picked it up. The person that gave me the car said that most likely the light had not been reset by the maintenance people, but later I confirmed that the pressure on one of the tires was really low so I had to pump it up. Not impressed...
review from
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6.4
Muchos cargos ocultos
Pros: En general, el proceso de alquiler era suave y el coche decente.
Cons: Después de la cobertura de pre-compra, en el mostrador el agente trató de presionarme a comprar aún más cobertura y, a continuación, cuando decliné, colocaron una retención de $ 1100 en mi tarjeta de crédito para cualquier posible arañazos o daño. También había varios honorarios pequeños que no estaban incluidos en la cotización original.
review from
╳
Car hire locations
Sunnycars
Locations at Madrid Barajas Airport
Aeropuerto de Madrid-Barajas
Avenida de Aragon 388
Calle de Lola Flores 1
╳
Car hire locations
keddy by Europcar
Locations at Madrid Barajas Airport
Barajas Airport Terminal 4
+34 902 105 055
Desk In Terminal 1
+34 902 105 055
