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3 locations in Mount Pleasant
Filters
Reviews
2.0 Poor
Jan 2024
9.2 Wonderful
Oct 2020
Pros:
Easy to pick it up, drop it off,Cons:
The "needs maintenance" announcement always turned on when I started the car - very annoying8.4 Very Good
Sept 2020
Pros:
Both pick up and drop off were very easy.4.0 Mediocre
Sept 2020
Pros:
Staff were friendly, despite the many issues we had.Cons:
Our economy car was substituted with a ridiculous, bright red, Chevy Camero. I was told there were no other cars available. While I understand there can be substitutions, this model of car could not have been more terrible given we had a long trip planned. We were constantly followed by police and weren't able to fit the majority of our planned belongings - not to mention the gas millage cost us significantly more fuel. The seats were dropped back and low making it painful for me (a 28 year old athlete) to get in and out, let alone my wife with back issues! Not to mention the wide wheels and low profile made hydroplaning a constant threat even in mild mist. The car had obviously not been cleaned, it was disgusting. There were empty ice cream containers under the seats along with other random trash like receipts, a mask, etc. The trunk was full of some sort of mud or grease and, along with the rest of the car, covered in dirt and dust. The windows, doors, controls were all full of smudges and showed no signs of being disinfected or even wiped with a wet rag. But it gets worse, this model of car has tiny windows and visibility is a nightmare. To make that worse, the car had some kind of dealership writing, "lot #3..." melted into the windshield on the drivers' side resulting in even worse field of vision. Lastly, I was told on pickup, after I noted that the return time was not what I had booked (10am versus 8PM), I could bring the car back anytime. After arriving late at night after 12 hours on the road, I found no dropbox for the keys and no where to park the car (even the sidewalk was cluttered with returned rental cars). I had to take more time off of work to return the car this morning, and I was, of course, charged for an extra day. I can't imagine having a worse experience renting a car. At least if I'd been turned away I could have rented a car from somewhere else.2.0 Poor
Sept 2020
Pros:
When the car I reserved is not there; when after waiting for 45 minutes I have to ask to learn that there are five people ahead of me and that they do not have cars for any of them either; when all three employees disappear for long periods of time; when after one hour I give up, which forces me to cancel out-of-town plans I have made for Labor Day weekend, plans that required reservations and deposits that I have now lost for good? THERE WAS NOTHING ABOUT THIS EXPERIENCE THAT I LIKED. I AM INCENSED. WHAT IS THE POINT OF MAKING RESERVATIONS?Cons:
ABSOLUTELY EVERYTHING ABOUT MY EXPERIENCE COULD HAVE BEEN BETTER. YES, THE CUSTOMER SERVICE WAS AWFUL. BUT THE FACT THAT I RESERVED A CAR TO RENT AND UPON ARRIVAL, AND AFTER ONE HOUR OF WAITING, THAT CAR IS NOWHERE TO BE FOUND? THAT IS THE MOST BASIC EXPECTATION OF RENTING A CAR, AND YOU FAILED MISERABLY. TO MY CONSIDERABLE EXPENSE.10.0 Wonderful
Aug 2020
Pros:
It was easy fast and the enterprise staff was very kindOne location in Mount Pleasant
Filters
Reviews
4.0 Mediocre
Oct 2023
8.0 Very Good
Sept 2022
4.0 Mediocre
Sept 2022
10.0 Wonderful
Jan 2021
Pros:
The process at both locations was seamless.9.6 Wonderful
Sept 2020
Cons:
The exterior of the car was not completely clean. Budget told me that they were not allowed to use water to wash their cars in DC. This struck me as a bit odd, given that I live in DC and had not heard about such restrictions.2.8 Poor
July 2020
Pros:
We waited over an hour for our rental car, very poorly managed.Cons:
After waiting over an hour for our car, the car smelled intensely like smoke and made us question how well it was cleaned for COVID.One location in Mount Pleasant
Filters
Reviews
10.0 Wonderful
Nov 2022
6.0 Okay
Oct 2022
2.0 Poor
Oct 2022
2.0 Poor
June 2022
8.0 Very Good
Dec 2021
2.0 Poor
Dec 2021
One location in Mount Pleasant
Filters
Reviews
4.0 Mediocre
Feb 2024
10.0 Wonderful
Jan 2021
Pros:
Friendly and efficient staff both in Washington and Queens.Cons:
Nothing.9.6 Wonderful
July 2020
Pros:
The staff was great, and the car ran well.Cons:
The EZ-Pass fees were horrendous! Easier to pay cash.10.0 Wonderful
Mar 2020
Cons:
Nothing, everything was great, Customer service, car etc, Thanks for ur convenience Avis.6.0 Okay
June 2019
Pros:
Location of rental station.Cons:
Inside of the car was not clean. Had papers from earlier rentals and other business in the car.6.0 Okay
June 2018
Pros:
Staff member was very nice, office kind of hidden and old.Cons:
In my opinion, this is a really difficult spot to find! I could not for the life of me figure out where to drop off the car. Only one sign led to a back street with no additional directional signs at all. It was very confusing. This location needs more signage or at least someone outside directing folks where to go for drop off. I ended up parking in what I think was a hotel parking garage, in front of two parked cars because I drove around for 10 minutes and finally gave up.One location in Mount Pleasant
Filters
Reviews
2.0 Poor
June 2023
2.0 Poor
May 2023
2.0 Poor
May 2023
2 locations in Mount Pleasant
Yes. Based on our information, HERTZ in Georgetown is the cheapest car hire location in Washington, D.C.. It is located at 23540 Autopilot Dr.
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