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4 locations in Near West
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Reviews
2.0 Poor
Mar 2024
7.6 Good
Oct 2020
Pros:
The staff was helpful.Cons:
The size of the car was smaller than what I reserved and the car was damaged when I picked it up.10.0 Wonderful
Sept 2020
Pros:
Staff was very friendly and helpful and did their best to make the whole process as smooth and efficient as possible.Cons:
Seemed like they were a little bit understaffed. It was very busy at both pick-up and drop-off and it took quite a bit of time to get through the line. However, that is not a reflection of the staff there - they were very courteous and helpful and did their best to get through people quickly, I think they were just sometimes overwhelmed.10.0 Wonderful
Aug 2020
Pros:
We decided to stay an extra day and they were so accommodating.8.0 Very Good
Aug 2020
Cons:
The car provided could of been in better maintenance as required an oil change within 24 hours of rental pickup and brakes were sluggish. Tried to exchange car at another enterprise but was told I was responsible for all maintenance as car was in my presence as I didn’t purchase the additional insurance. I am not new to renting with enterprise, I rent with them all the time through work, but after this experience it may change. So I tried calling the 855 # enterprise to ask where to get oil change — no answer after 4 tries. So anyway went ahead and found somewhere to get oil changed and check all fluids.3.6 Poor
July 2020
Cons:
I already explained this - I booked the rental car with a flight to DTW, and instead they gave me a car at the downtown detroit location. They said I could actually rent from the airport location if I would simply pay double the amount that was quoted. I ended up walking to another rental company.One location in Near West
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Reviews
6.0 Okay
May 2019
Cons:
when you are quoted a price you pay that price. I was told when I ordered the car a total price and when I picked up the car I was told another price. When I picked up the car the agent told me to call the 1-800 # that I ordered the car with the difference. When I returned the car if was a different2.0 Poor
May 2019
Pros:
Not a single thing, never hit my rental.Cons:
Having the car I reserved actually available.8.0 Very Good
Feb 2023
One location in Near West
One location in Near West
One location in Near West
One location in Near West
Filters
Reviews
2.0 Poor
Nov 2018
Cons:
I made a reservation a week in advance, but the car wasn't there when I showed up because someone else extended their rental, and they had no other sedans at all! Had to go with a different company and pay more.5.6 Fair
June 2018
Pros:
Staff was great, helpfulCons:
I was surprised to find no rental counter at Windsor station, just a video kiosk marked Discount (not even Eurocar). After calling, it took 20 minutes for an agent to arrive to pick us up and drive us another 20 minutes to the rental counter, where we took another 20 minutes to finally get the car and be on our way. That was nowhere advertised or stated, so it came as a surprise. As a minimum, I would suggest their confirmation email ask us to call 15 minutes before arriving so the shuttle can be there. Or they could monitor the train arrival times and just be there when our train arrives. Then you need to drop the car to the rental office over an hour before the train. Something to keep in mind.6.0 Okay
Feb 2018
Pros:
Friendly staff willing to help and provide the best that organization has to offer.Cons:
Poorly maintained fleet of cars by the associates of Europcar Car Rentals i.e. Discount Car & Truck Rentals. Inability to appreciate the time of customer. Misleading the customer of the location of rental facility.2.0 Poor
Apr 2017
Cons:
There is no car rental booth at this location. Only a little metal kiosk that connects you by phone to Discount. There is only a train station. It's not Europcar but Discount Auto carrying on business as Europcar. No Europcar signs.When you call the number on the reservation Discount operator answers the phone. She had no idea what to do or what was going on. Shame on you for allowing this to happen. I ended up borrowing a car from a friend. Otherwise I would have been stuckOne location in Near West
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