They did not have any cars availableReviewed 14 Apr 2025
review from
4.0
The car had a terrible odor. Had to buy a car deodorizer. The inside windows were streaky and dirty. Had to buy Windex so I could get rid of the glare. Staff was great. Would have returned car immediately but had to leave due to urgency of going out of town to make it to reservation.Reviewed 14 Apr 2025
review from
10.0
Everything was fine.Reviewed 12 Apr 2025
review from
2.0
The location I rented the vehicle from called me four hours prior to my rental and said they did not have the truck I reserved. I told them that was fine but I will definitely need a vehicle by noon. I then called 30 minutes before pick up time and was told there was no vehicle for me. If you reserve a vehicle and need it, do not rent from this location. The representative that I spoke with said “reservations are not cars”. I’ve rented cars all over the United States and the world and this is the worst service I’ve ever received.Reviewed 11 Apr 2025
review from
4.0
The counter staff at pick up and drop off were not friendly or welcoming. They seemed pissed that they had to be at work and it showed.Reviewed 10 Apr 2025
review from
2.0
It was not noted on the website that the vehicle I reserved was an electric only. Also, I could not use my bank debit card (that had over $6000.00 in it!) but could only use a credit card😠. I DO NOT use credit cards. So, after almost an hour of my valuable time was wasted, I went to Hertz and was fitted with a car for the same amount, was NOT an electric car, and used my DEBIT CARD. Thank you HERTZ, and so long THRIFTY!Reviewed 9 Apr 2025
review from
2.0
I booked the car online and the website said the care was available. When I arrived, they told me there were no cars available and none were coming in. When I asked to cancel, they told me they couldn't do that there. Finally, they gave me a 1800 number to cancel the reservation. I will never use them again.Reviewed 8 Apr 2025
review from
2.0
I WENT ONLINE AND RESERVED A CAR. WENT TO THE AIRPORT IN ORLANDO AND STOOD IN LINE FOR 30 MINUTES, ONLY TO BE TOLD THEY WOULD NOT ACCEPT MY DEBIT/CREDIT CARD. I FIND THAT UNACCEPTABLE. I SHOULD HAVE BEEN WARNED OF THIS WHEN I INDICATED THAT I WANTED A CAR OUT OF THE ORLANDO AIRPORT.Reviewed 2 Apr 2025
review from
6.0
I recently rented a car from Thrifty/Hertz, and unfortunately, the experience was far from what I expected. The vehicle I was given was at least 12 years old, underpowered, and felt like it was on the verge of falling apart. It drove poorly and didn't give any sense of reliability or comfort—definitely not the quality I expected from a rental. The check-in and return process were frustratingly slow. You had to be very proactive just to get someone's attention, and it felt like they weren't very organised or attentive to customers' needs (perhaps understaffed for the # clients?). To top it off, I had to take a shuttle ride to the airport, which added more time and inconvenience to the process. On top of the issues with the car and service, there were multiple deposit charges placed on my credit card at the time of rental. These were for a vehicle that might be worth around $1,500, which felt excessive considering the condition of the car. I won't be returning to this rental company in the future and will definitely try a different option next time. It was an overall disappointing experience and I would rather pay 50-100 more to have that better experience.Reviewed 30 Mar 2025
review from
10.0
The counter lady Nakia was awesome . I loved the fact i was only customer at 11 pm i loved the car i was given . I loved the whole experience… I didnt like the fact that there were no thrifty or Dollar Rental car signs in the rental area I had no idea i was supposed to to get my car from Hertz i got down there and looked around but I was calm enough to go ask at hertz counter and then i was told they handle those two companies also . A sign on counter would do wonders vi almost left to another car company .Reviewed 30 Mar 2025
review from
2.0
Made a reservation. Went the next day to pick up the car after adding additional items that morning (insurance and gas pre-paid) only to arrive at the counter to be told they would not honor the reservation.Reviewed 24 Mar 2025
review from
2.0
they confirmed a car and then did not produce a car they had no car available even w a confirmation thrifty left us stranded with no options horrible experienceReviewed 23 Mar 2025
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