Pros
"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
" fast and helpful."(in 282 reviews)
Cons
"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"Will Ace again."(in 111 reviews)
Reviews
Overall ratingBased on 6964 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
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Find reviews that mention:
10.0
Very good affordable deals! Will definitely book againReviewed 10 Aug. 2022
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8.0
Off site rental car facility with limited van service when arriving extremely early or late. When I flew out in the middle of the day the van was there and ready to go when I dropped the car offReviewed 9 Aug. 2022
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4.0
The car was really beat up, brakes were worn, transmission stuttered between lower gears. It was not cleaned on the outside and all the windows were very dirty. The location was understaffed for check in. Multiple shuttles were needed which was not mentioned anywhere and proved rather inconvenient. I would not recommend.Reviewed 9 Aug. 2022
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2.0
Car ride was nice. Customer Service was not with explaining details. Will never rent from them againReviewed 8 Aug. 2022
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2.0
Ace WRONGFUL charge me caring me not to get rental. It cost more financially for the whole day.Reviewed 8 Aug. 2022
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10.0
Everything was easy and the car was in great shape! Great value.Reviewed 6 Aug. 2022
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6.0
+ got an upgrade (small SUV instead of eco) + Easy drop off - pick up took 1 hour and 20 minutes; total chaos - got a stinky smoker carReviewed 6 Aug. 2022
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2.0
Complete joke. Pay the extra few bucks.Reviewed 5 Aug. 2022
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2.0
The pick-up van shuttle never came to get us at the airport after waiting for over an hour and calling multiple times so we cancelled and rented from another company the next day.Reviewed 4 Aug. 2022
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10.0
Pick up was fastReviewed 4 Aug. 2022
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2.0
The pickup was great. The problem occurred after I received the final bill for the rental car. I company added CDW insurance after I stated I did not want and had full coverage with my insurance company. Ace also charge an onsite fee for the airport, but they are located offsite. I attempted to call the manager but his voicemail was full and his staff would not helpful. I ended up filing a dispute with my credit card company. Please do a better job vetting companies you recommend.Reviewed 4 Aug. 2022
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2.0
There was not an airport shuttle as advertised. Just a car that could not fit everyone at once. Also there was a mandatory insurance charge added at the pickup that was not disclosed by kayak. Then a mileage fee that was also not disclosed previously. I ended up paying $100 more to ace than what was advertised on kayak for only a 2 day rental. Id have never booked through kayak if I knew that would be the case and i wont be doing it again.Reviewed 3 Aug. 2022
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