Pros
"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)
Cons
"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)
Reviews
Overall ratingBased on 6341 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
Traveller rating
Find reviews that mention:
2.0
Cons:Accurate information on your site would have been helpful.Reviewed 16 Dec. 2020
review from![cheapflights]()
10.0
Pros:He was very Friendly and professional.Cons:Bee aged for your costumer, it’s very cold when we come in, while waiting we could keep warm with something to drink. Thanks.Reviewed 2 Feb. 2021
review from![cheapflights]()
4.0
Pros:I liked the size of the vehicle and the rental agent was nice.Cons:Waiting in an ENORMOUS line for over an hour was absolutely ridiculous! Then the vehicle was filthy dirty. We washed it and went to vacuum it and there was so much litter & crumbs & ?? Under the mats it looked like it had never been vacuumed. I wasn’t allowed to extend the rental for a few days, we had to come back in, waiting in the same ENORMOUS line...then had to wait outside for over an hour until they pulled the new rental car around and it was filthier than the first rental. The agent gave us a story that the water pipes had burst the night before and they were unable to wash the cars. Well, somehow they managed to wash the cars for the Priority Club members. They came out wet and clean having obviously been freshly washed seconds earlier. Just tell people the truth. Hey, we get extremely busy on occasion and during those periods you may get a car that’s not run through the exterior wash. That speeds up the process tremendously, which helps us serve our customers more quickly. Maybe offer a discount in their next car rental!Reviewed 12 Jan. 2021
review from![cheapflights]()
2.0
Pros:NOTHING ABOUT YOUR COMPANY. FALE ADVERTISINGCons:IF YOU HAD RENTED THE VAN TO US BUT YOU WERE CHARGING EXCESS MILAGEReviewed 18 Nov. 2020
review from![cheapflights]()
6.0
Pros:I would have loved the vehicle had the wheel bearing not been goin g out ..otherwise it was alrightCons:Available vehicles & customer reps to service customersReviewed 24 Jul. 2020
review from![cheapflights]()
8.0
Pros:drop-off was easy and staff was always helpful when I called.Cons:Upfront about deposit charge and car coverage policy.Reviewed 2 Mar. 2021
review from![cheapflights]()
10.0
Pros:I forgot the name of the young lady that help me, but she was EXCELLENT & I give her a 10 out 10Cons:the shuttle busReviewed 2 Mar. 2021
review from![cheapflights]()
7.2
Comfortable van with flawsPros:The pickup and drop off were easy. The van was very comfortable and roomy.Cons:The van was missing the front right hubcap, and, with its very blacked out windows, looked sketchy. While there was a nicer looking van on the lot, we were told that we could not have it. Shortly after picking up the van, we noticed a chip in the windshield. On the first full day of our trip, we noticed that one of the door locks was not working, so there was no way to safely store anything in the van. When we called the rental company, we were told to call back in an hour because they were busy with customers.Reviewed 21 Oct. 2019
review from![cheapflights]()
5.6
Car was dirty, but fine to drivePros:I liked the carCons:The car was very dirty, I could not see scratches, dents, or through the front window. I had to clean the inside of the windshield before I could drive it. The pick up was ok with the front desk. It was her first day and I thought she did great. What I did not like was not being escorted to the car, I had to push the panic button to find it. (This was the direction from staff) I had to fill out the condition form by myself which made me very uncomfortable after reading the reviews. I have to say the drop off was fine and received my deposit back very quickly. I would recommend filling the car up yourself before the return.Reviewed 20 Nov. 2017
review from![cheapflights]()
4.0
Cons:It shouldn't of took 2.5 hours for us to get from the rental car place to ace. You need more shuttles. We also weren't aware we had to take a 2nd shuttle just to get to ACE. So inconvenient and interrupted Part of our trip.Reviewed 17 Mar. 2021
review from![cheapflights]()
2.0
Pros:No helpful.Cons:Have a better comunication.Reviewed 2 Dec. 2020
review from![kayak]()
10.0
Pros:Quick and easy pickup and drop off.Cons:The guy at ticket counter lied about toll roads. Saying the only way to get to keys is through toll roads. Pushing $54 package. When he said one way to keys was $18 so $36 both ways. Why would I want to pay more. Then when we left looked up on GPS. Imagine that no tolls if we did not want them. So cost me nothing except a little time.Reviewed 15 Dec. 2020
review from![kayak]()
Other car rental agencies at London City Airport scored
Top tips for renting a car from Ace at London City Airport
- Economy hire cars from Ace at London City Airport are around 32% cheaper than other car types, on average
FAQs about renting a car from Ace at London City Airport
On average a hire car from Ace at London City Airport costs $77 per day.
No (according to our data)