Book Dollar car rentals at London City Airport

Reviews

Recent reviews

Traveller rating

Excellent

8450

Good

3384

Okay

3293

Mediocre

4575

Poor

0

Find reviews that mention:

car was cleancustomer service

get the cargreat experience

car i reservedgreat value

rented the carcredit card

great pricenever rent

friendly staffpick up and drop

6.0

Pros:Shuttle service to and from the airport and the location of the facility was very close to the airport.Cons:They are to open at 11 pm each day. The day I went to drop off the rental I was there at 10:30 pm to ensure I could drop off and make it to the airport in time for my flight. They didn't arrive to open the building at 11. They were 15 minutes late putting me a little behind schedule to make my flight in time.Reviewed 8 Jul. 2021

review from

8.0

Pros:The car was clean, in good condition, and comfortable.Cons:The pick up for the car was over 60 minutes wait due to the shortage of staff and cars. This is too long.Reviewed 8 Jul. 2021

review from

8.0

Pros:The clean car and the price.Cons:The hour and half wait to pick up the vehicle.Reviewed 8 Jul. 2021

review from

10.0

Pros:Everything was greatReviewed 8 Jul. 2021

review from

2.0

Pros:The car was clean.Cons:Everything else. The staff at pickup was excellent but she was overwhelmed and we needed to wait 2 hours just to get to the checkin desk. Every other car rental company had more than one employee working, even the ones with one checkin desk. Dollar and Thrifty had one employee despite having five seperate checkin desks. No employees could be found at drop-off. I finally found some one who said hertz/dollar/thrifty only had one person working (despite lines of cars for returns) and the best thing is to just leave the keys in the car and you will get an email later about checkout. Horrible customer service from a management perspective not an employee level. Staff your locations and service will be better.Reviewed 8 Jul. 2021

review from

4.0

Pros:Staff was friendly.Cons:Location to rent car closed at 4pm, flight landed at 4pm. Was left stranded with no car and no way to get anywhere with there only being a few taxis, and 3 Uber’s on the big island. Had to rent a air bnb for 200 dollars and get my car the next day.Reviewed 8 Jul. 2021

review from

2.0

Pros:One of the individuals in my party was in a recent accident. We had a compact SUV reserved. We asked for a slightly bigger SUV to make it easier for the passenger to get it and out of the vehicle. They "upgraded" me to a Ford Edge. They showed me the new price which was the same as the original price I was quoted through Kayak. I agreed. It wasn't until I was driving off the lot that I realized they charged me double the price I was quoted from Kayak. Kayak quoted $599 for the 6-day rental. Dollar charged me an additional $599 to upgrade to a Ford Edge. When I called Dollar's customer service line, I was told that a Ford Edge is classified as Compact SUV, which is what I originally reserved. I returned to the counter to voice my concern and was told that a Ford Edge is not considered a compact SUV in Las Vegas. The manager told me he would work it out and returns with an option for me to upgrade again for an additional $40 a day. Taking advantage of a disabled passenger is unconscionable.Cons:Charge the fair market value for a Ford Edge.Reviewed 8 Jul. 2021

review from

6.0

Pros:Staff was ok...not enthusiastic about anything.Cons:Better pricing and quit adding to the price that I had originally agreed to when booking.Reviewed 8 Jul. 2021

review from

2.0

Pros:Nothing to like. Gave my prepaid car away and charged same for smaller size. Front desk rep was not helpful and was acting like"so what".Cons:Nothing to like. Gave my prepaid car away and charged same for smaller size. Front desk rep was not helpful and was acting like"so what". I believe they may have over charged me. My car was prepaid, flight was delayed, called Dollar and no answers, arrived after they closed and was told by Priceline that Dollar would honor my rental if I went back at 8 AM. Wrong and Im out $70 in taxi fees.Reviewed 8 Jul. 2021

review from

2.0

Pros:Would have been a great deal if I could have taken the car to my destination.Cons:Dollar and Thrifty have a limited radius they will allow you to drive. This is not communicated to any of the bargain shopping search sites (kayak, priceline, etc). I had to cancel my reservation and make a last minute rental with a different company, FOR TWICE THE COST.Reviewed 8 Jul. 2021

review from

2.0

Pros:Not much!Cons:Read the 7 page contract. This company is a shifty taker! Thrifty, Dollar and Hertz are all one company. I’ll never do business with them again!Reviewed 7 Jul. 2021

review from

4.0

Pros:Drop off and pick up were easyCons:Car was really dirty on inside.Reviewed 7 Jul. 2021

review from

More

• 9.2 /10Avis Hire Cars at LCY
• 7.6 /10Budget Hire Cars at LCY
• 3.2 /10GREEN MOTION Hire Cars at LCY
• 2.0 /10Hertz Hire Cars at LCY

• How much does it cost to hire a car from Dollar at London City Airport?

  On average a hire car from Dollar at London City Airport costs $105 per day.

• Does Dollar offer shuttle or airport pick-up services from London City Airport (LCY)?

  No (according to our data)