Book Ace car rentals at Puerto Vallarta Ordaz Airport

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Good

3

Okay

4

Mediocre

10

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car insuranceshuttle from the airport

get the cargreat price

car availableper day

car was cleancredit card

friendly staffnever rent

4.0

Pros:The car was comfortableCons:The rental was $15 and when I arrived they charged me $65 for insurance. That was a surprise and not explained to me.Reviewed 21 Feb. 2021

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2.0

Cons:The car dealer try to rip me off and wanted $800 US as a deposit until we returned the car! I told you he was out of his mind.Reviewed 8 Feb. 2021

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6.4

Cons:They ‘find’ tiny imperfections on the car at time of return, things that would be considered regular wear and tear in the USReviewed 31 Dec. 2019

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2.0

Pros:Nothing. Impossible to deal withCons:Everything. Do not rent from ACEReviewed 15 Dec. 2019

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2.0

They gave my rental awayPros:NothingCons:We did not get the rental because they gave it away without notice.Reviewed 3 Jan. 2019

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2.0

Hidden costs - bewareCons:We called Ace in Mexico to confirm the options for liability insurance, and were quoted a certain price and told that it was optional. When we arrived, the price was double and were told it was not an option. So just factor this in to your costs!Reviewed 8 Apr. 2018

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2.4

No cars available when we arrived, even though we had reservationPros:They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experienceCons:The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregardReviewed 5 Jan. 2018

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2.0

Didn’t get car we bookedPros:NadaCons:Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.Reviewed 3 Jan. 2018

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4.4

Beware serious swindling!Cons:You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.Reviewed 1 Jan. 2018

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4.4

In this case ACE is the lowest car(d)Pros:I got a carCons:Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner. Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.Reviewed 29 Dec. 2017

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7.2

Easy to use, insurance was a surprisePros:Easy to use, close to the airport, very friendly staffCons:Required insurance was expensive making our total weekly cost over $500. It would have been nice to know that up front.Reviewed 26 Dec. 2017

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2.0

Insurance was over $500/weekPros:NothingCons:We were expecting to rent the vehicle and couldn’t because insurance was so extreme. A taxis to San Pancho was much more affordable.Reviewed 30 Nov. 2017

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• What is the most popular hire car from Ace at Puerto Vallarta Ordaz Airport?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked hire car type from Ace at Puerto Vallarta Ordaz Airport.

• Where can I find Ace hire cars at Puerto Vallarta Ordaz Airport?

  Carretera a Tepic Km 7.5 is the closest Ace hire car location to Puerto Vallarta Ordaz Airport. The telephone number for this location is +52 33 4170 8243.

• Does Ace offer shuttle or airport pick-up services from Puerto Vallarta Ordaz Airport (PVR)?

  Yes