Book Ace car rentals at Puerto Vallarta Ordaz Airport

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car insuranceshuttle from the airport

get the cargreat price

car availableper day

car was cleancredit card

friendly staffnever rent

2.0

Cons:The car dealer try to rip me off and wanted $800 US as a deposit until we returned the car! I told you he was out of his mind.Reviewed 8 Feb. 2021

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4.0

Pros:The car was comfortableCons:The rental was $15 and when I arrived they charged me $65 for insurance. That was a surprise and not explained to me.Reviewed 21 Feb. 2021

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2.0

Scam Alert!Pros:NothingCons:The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it. The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!! The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!Reviewed 5 Jan. 2017

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4.4

In this case ACE is the lowest car(d)Pros:I got a carCons:Their staff while nice are very poorly trained. Apparently can’t help you with anything as far as getting you the right car giving you a discount for having you leave in overall satisfied manner. Just know that in Mexico they will not except any insurance outside of Mexico no matter what kind you have.Reviewed 29 Dec. 2017

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6.4

Cons:They ‘find’ tiny imperfections on the car at time of return, things that would be considered regular wear and tear in the USReviewed 31 Dec. 2019

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7.2

Easy to use, insurance was a surprisePros:Easy to use, close to the airport, very friendly staffCons:Required insurance was expensive making our total weekly cost over $500. It would have been nice to know that up front.Reviewed 26 Dec. 2017

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4.4

Beware serious swindling!Cons:You get to the agency and they tell you you have to pay $40 more per day in personal injury insurance and you have no choice. So what was quoted at $124 ends up being $500! It was happening to everyone there. Nothing in the material we received indicated this could happen. Terrible.Reviewed 1 Jan. 2018

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2.0

Cons:I did not rent the vehicle they wanted to charge me twice the amountReviewed 19 Jul. 2016

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2.4

No cars available when we arrived, even though we had reservationPros:They said they had no cars when we arrived. Rented convertible and ended up having to take whatever car was returned while we sat waiting for someone to return a car. Horrible experienceCons:The fact that the rep didn’t care at all when he gave us the news that there were not only no convertibles which we had a reservation for. But also that there were no cars at all!he did Not care to help by paying for our taxi or shuttling us to our condo. Total disregardReviewed 5 Jan. 2018

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4.4

Pros:The service was goodCons:That they don't respect the price you put in your website from $250 to a total they wanted to charge me $900dollarsReviewed 15 May 2017

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2.0

Pros:Nothing. Impossible to deal withCons:Everything. Do not rent from ACEReviewed 15 Dec. 2019

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2.0

Didn’t get car we bookedPros:NadaCons:Agents gave us a Yaris instead of convertible and over charged us. Knowing we could do nothing. Very sleazy way of doing business. I would not recommend them You should rent from some one in the airport too not have to take shuttle. It was a pain and then left us with no other options.Reviewed 3 Jan. 2018

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• What is the most popular hire car from Ace at Puerto Vallarta Ordaz Airport?

  Standard (Kia Soul or similar) is the most frequently booked hire car type from Ace at Puerto Vallarta Ordaz Airport.

• Where can I find Ace hire cars at Puerto Vallarta Ordaz Airport?

  Carretera a Tepic Km 7.5 is the closest Ace hire car location to Puerto Vallarta Ordaz Airport. The telephone number for this location is +52 33 4170 8243.

• Does Ace offer shuttle or airport pick-up services from Puerto Vallarta Ordaz Airport (PVR)?

  Yes