Book Europcar car rentals at Puerto Vallarta Ordaz

Reviews

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Traveller rating

Excellent

3

Good

1

Okay

1

Mediocre

9

Poor

0

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rented the cargreat service

8.8

Pros:Staff was very friendly and helpful.Reviewed 28 Mar. 2020

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2.4

Pros:Not muchCons:Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.Reviewed 30 Apr. 2018

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2.0

They did not have the carCons:They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.Reviewed 26 Jun. 2017

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2.0

Really bad experiencePros:Nothing to likeCons:Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.Reviewed 23 Jun. 2017

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8.0

Pros:Onsite staff very friendly.Cons:Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.Reviewed 15 May 2019

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4.4

Cons:The car rental pickup office did not honor my 3rd party insurance purchased through Allianz.Reviewed 28 May 2019

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2.0

Reservation was not respected, was told it was not guaranteedCons:Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.Reviewed 5 Jan. 2018

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2.0

Pros:They lied about prices and terrible customer service. Lies about prices and then traps you forcing to say okay or else you'll be stuck away from the airport and away from your hotel.Cons:Everything could have been betterReviewed 21 Mar. 2020

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7.2

very well run office, lousy price clarityPros:The people were nice an helpful and it all went quickly.Cons:The fact that it was not at all clear at the time of booking that the price would primarily come in the form of the rental car insurance.Reviewed 16 Apr. 2017

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2.0

Don’t rent from europcarPros:NothingCons:They had no car got us when we arrived. Said they gave it away when we arrived an hour late.Reviewed 15 Nov. 2017

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2.0

Unapologetic bait and switchPros:I liked leavingCons:We reserved an Intermediate car. When we got the the counter 1 hour at PVR after our reserved time, because our flight was late, we were told they gave our car away and now only had an Economy car left -- at double the price. When we said we were unhappy and expected them, at least, to match the original price, the woman at the counter "called to check" and then told us matter-of-factly that that car was now gone too and they had nothing left. Even a tiny bit of feigned sympathy or apology would have been appreciated but we got none.Reviewed 31 Dec. 2016

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2.0

Cons:was forced to buy additional insuranceReviewed 8 Aug. 2018

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• Where can I find Europcar hire cars at Puerto Vallarta Ordaz?

  Carretera Vallarta-tepic Km 7.5 is the closest Europcar hire car location to Puerto Vallarta Ordaz. The telephone number for this location is +52 322 209 0921.

• Does Europcar offer shuttle or airport pick-up services from Puerto Vallarta Ordaz (PVR)?

  Yes