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Overall ratingBased on 19 reviews
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2.0
Cons:I reserved the car, place my credit card info. And once I got their I got told yeah here's your reservation and we have your car. But a few minutes later they told me I didn't book it correctly and that they didn't have a car for me. It was extremely frustrating because then I had to try and find a new car rental that same day. Very poor service.Reviewed 22 Mar. 2021
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8.8
Pros:Staff was very friendly and helpful.Reviewed 28 Mar. 2020
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2.0
Pros:They lied about prices and terrible customer service. Lies about prices and then traps you forcing to say okay or else you'll be stuck away from the airport and away from your hotel.Cons:Everything could have been betterReviewed 21 Mar. 2020
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4.4
Cons:The car rental pickup office did not honor my 3rd party insurance purchased through Allianz.Reviewed 28 May 2019
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8.0
Pros:Onsite staff very friendly.Cons:Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.Reviewed 15 May 2019
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9.6
Pros:AbsolutelyCons:To be more clear with explanations of the total fareReviewed 19 Feb. 2019
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2.0
Cons:was forced to buy additional insuranceReviewed 8 Aug. 2018
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2.4
Pros:Not muchCons:Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.Reviewed 30 Apr. 2018
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2.0
Reservation was not respected, was told it was not guaranteedCons:Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.Reviewed 5 Jan. 2018
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2.0
Don’t rent from europcarPros:NothingCons:They had no car got us when we arrived. Said they gave it away when we arrived an hour late.Reviewed 15 Nov. 2017
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2.0
They did not have the carCons:They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.Reviewed 26 Jun. 2017
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2.0
Really bad experiencePros:Nothing to likeCons:Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.Reviewed 23 Jun. 2017
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Other car rental agencies at Puerto Vallarta Ordaz Airport scored
Europcar car rentals near Puerto Vallarta Ordaz Airport
Carretera Vallarta-tepic Km 7.5, Europcar car hires
Address
Carretera Vallarta-tepic Km 7.5Phone
+52 322 209 0921Top tips for renting a car from Europcar at Puerto Vallarta Ordaz Airport
- Economy hire cars from Europcar at Puerto Vallarta Ordaz Airport are around 92% cheaper than other car types, on average