Book Alamo car hires at Richmond Byrd Intl Airport

Reviews

Recent reviews

Traveller rating

Wonderful

1

Very Good

0

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

6

10.0

The staff at Alamo were very friendly and helpful! They showed me multiple options for my rental vehicle. The return process was also super-easy.Reviewed 30 Nov 2023

review from

6.0

The driver's seat (cloth) stunk, and made my clothes stink. This should have been caught before renting out.Reviewed 7 Nov 2023

review from

2.0

Pros:Nothing, we got in at midnight and just wanted to go to our hotel but all the staff at the airport had already left and locked us in the parking garage. We were left stranded in a town we didn't know well and had to scramble for a late-night uber (of which there were almost none).Cons:Someone could've been there to let us out so we could go safely to our hotelReviewed 26 May 2021

review from

2.0

Pros:Nothing.Cons:Alamo cancelled my reservation. I received a voice message on my phone when I was making my connection at O'Hare. When I arrived at Richmond they did nothing to help. I called the Alamo Customer Service number - would be on hold waiting for over 20 minutes each time I called. The only way you could get someone to answer a call was to choose the "Make a Reservation" option. Appears like the only time they would answer the phone is when they think they were going to get money. I had 4 different times when someone said they would call me back with some information. No one ever called me back. The manager at the Richmond Alamo counter provided me with no options. I had to press them to get information about being compensated for my Uber charges. I tried to get a car the next day and they still didn't have any available. With today's technology there is no excuses on why they could not have contingency plans in place to ensure they have enough cars based on the number of reservations they have booked. I will never rent another car from Alamo or Enterprise again. In Richmond they had 15 to 20 SUV's in the garage, when I asked about them then said that they were reserved. If my reservations got cancelled because I booked through Kayak and had a lower rate I will need to rethink about using Kayak. Having no car for the 3 days made it very difficult doing business and also on my client you had to chauffer me around the entire time. Alamo definitely demonstrated to me that they don't care about my business.Reviewed 9 Apr 2021

review from

10.0

Pros:Nice to be received with a smile. The line in Richmond was backed up about 12 deep. Team of 2 handled it well.Cons:All good collaboration during this difficult time was super.Reviewed 27 Jan 2021

review from

4.0

Cons:I arrived from my flight at midnight with tired children while waiting out in the cold, first telling me they didn’t have my vehicle, then finally something came up which wasn’t the vehicle class i had picked and to top it off gave it to me with a huge mess and had to wait 30 minutes for them to bring it. Horrible experience. Don’t get how they allow you to make a reservation then not have it when you arrive to another state on vacationReviewed 3 Jan 2021

review from

8.8

Cons:Middle console had quite a bit of crumbsReviewed 15 Oct 2020

review from

2.0

Pros:NothingCons:They did not have a car for us, so anything could have been better.Reviewed 8 Sept 2020

review from

2.0

Pros:Nothing at all. The pick up location closed an hour earlier and i wasn't able to pick up my rental. Resulting in an increase of payments i made that could have been avoidCons:For Alamo to stick with their operating hours so we can plan aheadReviewed 27 Aug 2020

review from

7.2

Cons:Car was not ready when I arrived almost 2 hours after targeted pick up time. It was in satellite lot and had to be washed.Reviewed 27 July 2020

review from

8.0

Pros:Everything from pick up to drop off went smoothlyCons:The car was pretty beat up. It had a lot of damage and makes me nervous that there is no check out when you first get the car. My wife did a video of the car before we left for a record of damage that we don't get unnecessarily charged for. Weird is that it has been 2 days now and they still haven't billed my card yet.Reviewed 20 July 2020

review from

5.2

Cons:I reserved a car and asked for a particular car they say have lots of but when I picked up it was not there.Reviewed 24 June 2020

review from

More

• 6.0 /10Avis Hire Cars at RIC
• 7.0 /10National Hire Cars at RIC
• 5.4 /10Payless Hire Cars at RIC
• 5.6 /10Budget Hire Cars at RIC
• 5.6 /10Hertz Hire Cars at RIC
• 7.0 /10Thrifty Hire Cars at RIC
• 8.0 /10Enterprise Rent-A-Car Hire Cars at RIC
• 5.4 /10Dollar Hire Cars at RIC

• What is the most popular hire car from Alamo at Richmond Byrd Intl Airport?

  Economy (Mitsubishi Mirage or similar) is the most frequently booked hire car type from Alamo at Richmond Byrd Intl Airport.

• Where can I find Alamo hire cars at Richmond Byrd Intl Airport?

  1 Richard E Byrd Terminal Dr is the closest Alamo hire car location to Richmond Byrd Intl Airport. The telephone number for this location is +1 844 370 8283.

• Does Alamo offer shuttle or airport pick-up services from Richmond Byrd Intl Airport (RIC)?

  Yes