2.0
They didn't have the car i reserved and they offered me something different but for 5x more. I went with a different car rental companyReviewed 10 Aug 2026
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10.0
Great will use Avis againReviewed 10 Aug 2026
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2.0
The worst experience ever. They make their own rules, they don't care about the Terms and Conditions published online. NEVER AGAIN.Reviewed 10 Aug 2026
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4.0
I arrived at Bedford to the power being off in the building. There was no way to get the car other than wait for the power to come back online. I sympathize with those working at there at the time - clearly not their fault. I got on the phone with the avis national line - they were hugely unhelpful in helping remedy the issue, finding me a new car, or helping reimburse the travel expenses of picking up a car somewhere else.Reviewed 10 Aug 2026
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4.0
Did not honor online booking price. Completely changed the rates. Did not have car I booked or anything close to it.Reviewed 8 Aug 2026
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2.0
The office was severely understaffed for the late night pickup. I, and 20 other customers waited over 2 hours in line to get the reserved car.Reviewed 6 Aug 2026
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2.0
Booked a car, with infnt car seat included, for $150 on Avis. Picked up the car at the airport, discovered there was an additional fee for the car seat and to add my wife as a driver. Okay, no problem, can't be that much more expensive right? Nope, suddenly our confirmed $150 booking is now $420. Yes, adding a driver (both age 35 with 15+yrs licensed) and a car seat (which was already indicated on the initial booking) more than DOUBLED the price. So be aware that the "best price" you book may be completely divorced from the reality of what you will actually pay. On top of that, the pick up experience was miserable. I would have laughed at the agent and walked away from the booking if I could have, but we waited over an hour in line at the pickup booth so by the time I got there we had essentially no choice but to pay up and deal with it. Absolutely will NOT be using Avis again if I can avoid it.Reviewed 5 Aug 2026
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8.0
Kia is a weird car - I was supposed to have gotten a Toyota. Plug-in for my GARMIN did not work and usb cable set up is poor. Hard car to get in and out of. Definitely would not take a Kia again. Staff were good.Reviewed 5 Aug 2026
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10.0
A smooth experience from start to finish. The car provided was in perfect condition and getting and returning the car was a quick process. The price point was also excellent.Reviewed 4 Aug 2026
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4.0
No honest price Cause they add, in my case, for 2 days, almost 33%. No insurance, just fees...Reviewed 4 Aug 2026
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4.0
Hidden fees and extra cost charged upon arrivalReviewed 4 Aug 2026
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4.0
The rental spot closes at 4:30, which wasn’t mentioned in any of the reservation materials I got from Kayak or the sub-rental company. With our flight delay, it meant we arrived after it closed. This upended our whole trip, and at such a small airport there were no other open rentals.Reviewed 3 Aug 2026
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