8.0
The pickup and drop-off were both easy. There was damage to the vehicle, however, that had not been documented. The gas tank was also slightly less than full (noticeably so) but the gauge read full when I returned it but I was charged for refueling for some inexplicable reason. I had to call and have that charge removed but I won't rent from Avis again in the near future based on these experiences.Reviewed 11 June 2026
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10.0
We had a new car and they made it easy.Reviewed 11 June 2026
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2.0
We were not notified there were no cars available until we had arrived to pick up the car. The employee who informed everyone in the lobby did not gaf.Reviewed 11 June 2026
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8.0
Received a more compact SUV, Mazda CX-30. It was still large enough for our needs for the trip. Car was in very good shape and drove very comfortably. Drop off in Rome was difficult and still haven’t received receipt via email as promised.Reviewed 11 June 2026
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2.0
Did not have a car available for us despite booking in advance. No cars available nearby so we had to travel to another city at our own cost and then rent with another agency for a way higher last minute fee. Horrible experience with Avis and with kayak and would avoid if at all possibleReviewed 10 June 2026
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10.0
Transition was smooth and went wellReviewed 9 June 2026
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2.0
Scammers overcharged my credit card without any incidents and proofsReviewed 9 June 2026
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10.0
The experience was very smooth. I’ll book with them again.Reviewed 9 June 2026
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2.0
They did not have a car available and I had to pay taxi to go to their location. Very rude people. They did not want to identify themselves when I arrived at the off airport site. No rep at the airport. It was very disappointing and misleading. I was stranded at the airport and had to book a car with New Look at the rate of $ 225.00 per day for a small SUV. I am requesting my FULL REFUND.Reviewed 9 June 2026
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2.0
Extremely disappointed with my experience. I attempted to reserve a rental vehicle and was told that a credit card was required. I had a valid debit card with sufficient funds available, but Avis refused to accept it for the reservation. What made the situation even more frustrating was that no alternative solution was offered. I understand companies have policies, but customer service should be able to provide options or accommodations, especially when a customer is ready and willing to rent a vehicle. Instead, I was simply turned away without any effort to help me complete the reservation. This experience was inconvenient, frustrating, and a complete waste of time. If you don’t have a credit card on hand, be aware that you may not be able to rent a vehicle, and don’t expect much assistance in finding a solution.Reviewed 9 June 2026
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6.0
I reserved an SUV. Upon arriving I was given an Electric SUV without being told it was an electric vehicle. I didn't notice until I started to leave. when I returned inside i was told they didn't have an SUV and was asked if I could wait until one was returned by another customer. Totally unsatisfactory. I settled for a smaller, less comfortable vehicle and it wasn't until i started to get love-bugs smashing into the windshield that I found the windshield wiper fluid was empty and the wipers in need of replacement. Sometime later in the trip the car reported a low tire pressure and I found someone before me had put a plug in the left rear tire but had not done a very good job so it was slowly leaking. When i returned the vehicle I made the agent aware of the problems with the car and let him know I filled the wiper fluid reservoir with a bug removing type washer fluid and that he needed to have the tire properly serviced so as not to strand the next customer. Nothing for nothing but the dealer didn't even offer a discount coupon for the next rental or even a simple "Thank you."Reviewed 8 June 2026
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2.0
Paid double for what was quoted on Kayak.Reviewed 7 June 2026
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