4.0
Pros:Car was nice! Which I suppose is the most important part. Clean, odor-free, got a size upgrade, which as a 6’3” man I appreciated. Drop-off was easy and the employee at the Jackson location couldn’t have been nicer.Cons:It literally took longer for me to pick up my car in Memphis than my incoming flight from Atlanta took. It was well over an hour before keys were placed in my hands due to a slow moving line at the pickup counter (my representative was lovely, but had to constantly stop service to assist the other representative. Lovely gesture, slowed down service), and then once I got upstairs to the pickup counter, the crew in the garage could not have been any less helpful. My car was ready, but I had to wait another 30-45 minutes in the line just to be talked to to simply pick up my keys. I hate being that sort of Karen, but there is a line where the service becomes so terrible I can’t keep it to myself. Especially after having to travel last second for a family emergency, this lack of service and consideration for my time and business will keep me from booking Budget in the future unless it’s the only option available, especially at Memphis.Reviewed 7 Apr 2021
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9.6
Pros:The car was nice in every categoryCons:Not muchReviewed 20 July 2020
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8.0
Pros:Free upgradeCons:Cleanliness of vehicles and line wait timeReviewed 28 May 2020
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2.8
Cons:Do not rent with Budget. They ruined our trip. They did not have the size car that we reserved. They did not call us to say they did not have it. We were uncomfortable in the car they gave us.Reviewed 29 Dec 2019
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2.0
Pros:NothingCons:Closed an hour early left me with no vehicle. The following morning stated they have no cars including the one i reserved anywhere in Memphis and that was it. No help to get a different vehicle. I ending up getting the same class vehicle for about the same price on the same day via Alamo. My company will never use Budget again.Reviewed 25 Oct 2019
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2.0
Pros:Each budget location is franchised and their computer systems do not connect. Memphis gave me a wrong reservation number on the paperwork and Chicago could not find my reservation so they did not want to let me return the car. They told me it was up to me to get the correct information fromMemphis.Cons:It has been 3 days since I left the car at budget and they still did not close the reservation because they said Chicago's computer is not able to access information from Memphis.Reviewed 10 June 2019
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9.6
Pros:The drop off staff were very friendly and didn't make me feel rushed.Cons:The girl at the counter we professional but not very friendly.Reviewed 20 May 2019
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9.2
Pros:Staff were friendly at pickup and drop off. I rented a compact but got a brand new 2019 suv.Cons:Location in Mem was a long walk, taking us awhile to find the rental desk. There was a small pile of trash and a dip cup in the back of the car. We got a suv that didn't have a full tank and got 23 Mpg instead of a compact @40mpg causing three fuel stops when only one should have been necessary.Reviewed 25 Mar 2019
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6.4
Pros:Car was clean and nice. Staff was very friendly.Cons:I arrived at 10pm on a weekday and it took me over an hour to pick up my car. Waited in two separate lines, one at the terminal and another in the pickup garage. The staff was very pleasant but overworked.Reviewed 17 Feb 2019
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10.0
Excellent servicePros:They were super easy to deal withCons:Nothing to sayReviewed 10 June 2018
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4.0
Moldy sock in trunkPros:CheapCons:Moldy sock in trunkReviewed 29 May 2018
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4.8
Early drop off nightmareCons:After an early 5:30am drop off at Memphis airport Budget refused my next noon rental at LAX. Said my Memphis contract was still open, that it would take 48 hours to close it.Reviewed 14 May 2018
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