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One location in Chatham Arch
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Reviews
2.0 Poor
Apr 2024
2.0 Poor
Oct 2022
10.0 Wonderful
June 2022
8.4 Very Good
Nov 2020
Pros:
Yes2.0 Poor
Sept 2020
Pros:
Nothing.Cons:
Ten days in advance, I paid and reserved an SUV for noon on 9/26/2020. When I arrived at 11:55am, I was told they had no vehicles available. I was told to come back later (2 pm) and they MIGHT have a car available then. Poor customer service. I had to change my plans and wait to pick up a vehicle from another company the next day as well as pay for another rental. I was told to call the Hertz customer service line to get a refund. I called and the representative told me they had no cars available at any of their locations. I requested a refund, I was told I would be refunded and emailed within an hour of the receipt showing the refund. That never happened. I am now disputing the charges with my credit card company.2.8 Poor
Sept 2020
Cons:
We reserved a car about 3 hours before we needed it (emergency situation) and when we arrived they told us there were no cars!? If there are not cars, do not allow people to make reservations thinking they have a car! We would have gone somewhere else. Awful.5 locations in Chatham Arch
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Reviews
10.0 Wonderful
Jan 2024
2.0 Poor
May 2021
Cons:
Explain in the website that a credit card is required even tho it said debit cards4.4 Mediocre
Nov 2020
Cons:
Enterprise did not have reservation in their system even though reservation showed confirmed through kyak6.0 Okay
July 2020
Pros:
The staff was friendly. Had to track someone down when it came to drop off...told to just leave the car with the keys in the ignition. They were too understaffed to do an inspection with me there. I understand the times are tricky but....Cons:
I was given a quote for $265.00 and when I picked up the car, I was told that they would just email me the charges and was told the same when I dropped the car off. I later discovered a charge for $470 on my credit card without being sent one email confirmation/declaration of the charges. I have contacted Enterprise to try to resolve this matter.7.6 Good
June 2020
Pros:
Staff at avon location was great. Downtown location staff attitude and helpfulness was terribleCons:
Update which vehicles are available at the correct locations. I reserved a trk for DT location when i arrived was told that that location does not rent trks. Fine with me but not so much when you Uber there and then are told next closest location is 15 to 20 miles away6.8 Okay
May 2019
Pros:
The staff was accommodating being that I decided I wanted a larger vehicle when I arrived however they didn't have one onsite. They called the next 3 closest locations and finally the third one had a smaller SUV. Once I got on the road though, I could tell the vehicle wasn't in good condition.Cons:
The vehicle. The brakes went to the floor and it needed a new wheel bearing. It smelled like cigarettes. Going to a full size next time and test driving it before I accept it2 locations in Chatham Arch
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Reviews
6.0 Okay
Dec 2023
2.0 Poor
Oct 2023
10.0 Wonderful
Oct 2017
Pros:
The person at the desk at the location in Downtown Indianapolis was very helpful. When we weren't able to leave the garage, she came out to help. When we were returning the car she stayed on the phone with us so we could navigate the confusing parking structure. She also gave us great tips on where to visit and which roads to take/avoid due to scenery or road maintenance.2.4 Poor
July 2017
Pros:
Nothing was good about the experience hereCons:
The larger, short lady was extremely unfriendly and having a . very bad day. She would not discuss the final billing with me. I turned the car in 24 hrs later which was one hour later due to time zone switch and she wanted to charge me extra day.4.0 Mediocre
Sept 2023
10.0 Wonderful
June 2023
2 locations in Chatham Arch
Filters
Reviews
5.2 Fair
July 2019
Pros:
The car was great but they didn’t give it to me at my quoted price. I had to call customer service and am still trying to fix it.Cons:
Horrible pickup experience!Waited an hour past my reso for the ONE worker to clean a car for the renter ahead of me, rent it to them, check in another group who just wanted to extend their rent, then go back to the garage &clean/vacuum the car I would be renting! Again, she was the ONLY PESON THERE!8.0 Very Good
May 2023
10.0 Wonderful
Feb 2023
2.0 Poor
May 2022
10.0 Wonderful
Sept 2021
8.0 Very Good
June 2021
Pros:
The front desk lady is greatYes. Based on our information, THRIFTY in Decatur is the cheapest car hire location in Indianapolis. It is located at 7801 Col H Weir Cook Mem Dr.
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