Cons:They charged me double what it was supposed to be.Reviewed 9 Jun. 2021
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8.0
Pros:The staff was very friendly and professional. The pick up and drop off were both very quick and easy.Reviewed 12 Apr. 2021
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6.0
Pros:Staff were fine, drop off easyCons:We did not get the car we asked for--the alternative was too small for our needs. And, I felt ripped off by all the extra fees, etc. Based on the "advertised" Kayak price, we should have paid much less buying making an advance deposit. The fees drove up the total significantly. Net, most likely will not use a third party again for car rental.Reviewed 23 Jan. 2021
Pros:The process was pretty smooth and quick.Cons:They didn’t have the type of car we reserved (suv) and gave us a 4 door chevy. It fit us fine but wasn’t the size we’d reserved. Also, the car had a big dent and scratch along the back side which looked a little crappy driving it around Palm Springs.Reviewed 6 Jan. 2021
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8.0
Pros:Staff was friendly and helpfulReviewed 4 Jan. 2020
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8.4
Cons:Counter agent in Palm Springs could have honored the original terms in the reservation from the beginning. The first contract he generated had the price at almost $900, the reservation price was about $398.00. It was corrected when I pointed it out to the guy.Reviewed 1 Jan. 2020
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8.0
Pros:Nice car very clean. Drop off easy.Cons:Pickup very slow. I was #6 in line and it took 40 minutes to check in.Reviewed 11 Dec. 2019
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3.6
Pros:Leaving, never to return.Cons:Bad from the start. Didn't have car I reserved. Cost more. Car return problems. Multiple calls not returned. Email unanswered. Went to counter. Person went 'out back' and did not return. Not recommended.Reviewed 4 Dec. 2019
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7.6
Cons:Pricing and ease of notifying rental location of late flight arrival to hold car . I Was on phone for 20-30 min with Hotwire agent trying to contact Dollar to let them know I would be late due to flight reassignmentReviewed 6 Nov. 2019
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9.2
Cons:Drop off was a bit confusing because no one was outside and there was no signage to bring the keys inside to their desk. If we’d been running late for our flight this would have been stressfulReviewed 27 Apr. 2019
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10.0
Pros:The price ! And the car was clean ! Really great experience I have no complaintsReviewed 24 Apr. 2019
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