Book Economy Rent a Car car rentals at Ontario Airport

Ontario, CA, United States - Ontario
23 Oct — 30 Oct
Ontario, CA, United States - Ontario
Sat 23/10
Noon
Sat 30/10
Noon
Driver's age:

Pros

"2nd worked without issue."(in 721 reviews)
"2nd worked without issue."(in 729 reviews)

Cons

"dirty and terrible customer service."(in 1423 reviews)
"dirty and terrible customer service."(in 1371 reviews)
"dirty car and terrible ."(in 172 reviews)

Reviews

Overall rating5.3 OkayBased on 45 reviews
Cleanliness
5.4
Comfort
5.6
Overall
4.9
Pick-up/Drop-off
5.2
Value for money
5.3

Recent reviews

Traveller rating
0
0
0
0
0
Find reviews that mention:
4.0
Cons:We rented from LAX and dropped off at Ontario airport. At both locations it was impossible to find the rental office. There are no instructions online about the locations at all. For the LAX location you have to take an airport shuttle to an off-airport location and then the rental company will come pick you up. For the Ontario airport location, they are located inside a hotel, but there is no mention of this anywhere. Also, the first car they gave us had a warning light on for low tire pressure and when we said that we wanted another car, one that didn't need maintenance, they tried to tell us the that warning light was on because they service their own vehicles. This doesn't make any sense. Service at the LAX location was also very slow. All told with finding the office, getting a replacement car, etc. it took us about 2.5 hours to actually rent the car. This was a total waste of a morning on a very short trip to LA.Reviewed 16 Dec. 2015
review fromkayak
4.0
Substandard car at a third-rate pricePros:The price was half of that of their competitors, but I soon found that was a double-edged sword.Cons:***RENTER BEWARE*** When I had arrived to pick up my car, the attendant didn't know what car I was going to be driving, seemed to have difficulty finding the keys, and asked me for my paperwork to rent the car as the online records didn't seem to be updating. The attendant asked if I wanted to buy all of their insurance products (there is about 5), and I said that I had purchased insurance through the online provider. The attendant requested confirmation from my online purchase, which should of been on file online but apparently not. I am glad that I had printed out everything or I don't know what I would have done. Once the car was pulled around we did a damage assessment to log any damage to the car. This was a lengthy process because the car was beat up. It hadn't been cleaned from what appeared to be the last few rentals. The windows were dirty and hard to see out of, the hubcaps were damaged one was completely broken off, tar spots were splattered on the paint and some windows, had multiple dents, the rear bumper had been smashed in making the trunk hard to open or close, the interior was messy with stains on the seats and the transmission appeared to need servicing as it was slipping (the car had over 60,000 miles on it and a service sticker showed it hadn't been serviced in over 20,000 miles). To boot, the attendant didn't want to log all of the damage to the car and I had to point everything out. I know how the insurance claims work with these companies, and they weren't about to use my comp and collision to fix their beater rental. The rental company is inside a hotel and isn't easily found. While inside the hotel you didn't know if you were renting with economy or allied or if they were the same company. I really wouldn't have taken the car if I wasn't in a dire need to meet a client. I will never rent with this company again. Let me repeat, I will never rent with this company ever again!Reviewed 26 Jan. 2018
review fromkayak
6.0
Economy Rental CarPros:Price was goodCons:It was not clear that rental office was NOT at the airport. Shuttle was slow. Also, car was not clean on the outside and the transmission was not great.Reviewed 27 Nov. 2017
review fromkayak
8.4
Cons:The regidtrstrstion tags erre expired. No registration papers in the car. No receipt given. it was very sketchy.Reviewed 8 Jan. 2020
review fromkayak
2.0
DisappointedPros:NothingCons:Could not drive car to New MexicoReviewed 17 Nov. 2016
review fromkayak
2.0
Pros:They dropped me off at another rental car companyCons:Provide the vehicle I requested. I needed a convertible for my Nieces sweet 16 ordered and paid for when arrived all they had was hard tops and the lady at the front desk wanted me to drive to Santa Ana to pick one up the location of pick up was supposed to be at Ontario airportReviewed 20 May 2019
review fromkayak
2.0
Terrible carPros:No power windows or locks and was beat up all around. Spend a few more bucks for your safety and dignity.Reviewed 20 Jan. 2018
review fromkayak
4.8
Would not want to deal with them again.Pros:The car was in good condition and the shuttle bus arrived pretty fast.Cons:After I made the reservation, I logged in the website to double check all the information was correct but found out the booked dates shown on their website was totally off. Called the customer services and they insisted the reservation would have no problem. Not feeling comfortable with the booking, I requested cancellation but they refused to because I booked it through the third party website, Kayak. I was left with no choice but keeping my fingers crossed. The pick up place was not in the regular car rental area by the airport which they did not specify in the email. I was already at the car rental area then realized they are actually inside a small inn so had to call them whereas the local office number was not in the confirmation email so I had to call the main office of the company then got transferred. There was a tiny working station inside Folk Inn for pickup and drop-off. The staffs were ok but did not greet customers warmly. I had to wait for 20 minutes to talk to them even I already had reservation while the prior customer were having some insurance issue, all due to that they had only one computer working. The company also requires the customer to clean the car themsleves as there is a $100 fine even if you left a piece of paper in the car when returning. I am really amazed that the company is still running with this kind of service.Reviewed 28 Apr. 2018
review fromkayak
7.6
Pros:Easy going stress free. Little on the sketchy side...that may be to heavy of a word but you know...not quite like typical car rental lot one expects at the airport.Cons:Tried to get me to change from a mini van to small suv very low pressure, however.Reviewed 5 Apr. 2018
review fromkayak
4.4
Cons:The car was dirty inside when I picked it up. On the first day of my rental the oil change light came on. It was also advertised as unlimited miles in 3 different places including my confirmation email. However, I was told I only had 150 miles a day when I picked it up. I had to pay for More miles.Reviewed 4 Apr. 2019
review fromkayak
8.4
Good rental in Ontario, CAPros:Price quoted was price paid. Correct car available. Efficient pick-up from airport. Pick up and return was without any significant problem.Cons:Rental desk was in a hotel lobby and a little cramped, and had minor delay in completing return paperwork.Reviewed 18 Jan. 2016
review fromkayak
2.0
Not as AdvertisedCons:Third party website clearly states “unlimited miles” without an asterisk or any indication otherwise. I booked a car and called the supplier to confirm the reservation. Inquiring to ensure it is indeed unlimited miles, the associate states that promotion is only for out of state drivers. CA drivers get a limit of 150 miles/day but can double the mileage for $10/day or purchase unlimited miles for $20/day, more than doubling the cost of the rental itself. No where on the Kayak website did it tell me to look at the supplier’s terms and conditions. I had only looked at Kayak’s which stated it includes unlimited miles. It should have noted “restrictions apply” somewhere on the Kayak website to warn local drivers.Reviewed 20 Nov. 2017
review fromkayak

Economy Rent a Car car rentals near Ontario Airport

204 N Vineyard Ave, Economy Rent a Car car hires

Address

204 N Vineyard Ave

Phone

+1 800 201 8088

FAQs about renting a car from Economy Rent a Car at Ontario Airport

  • On average a hire car from Economy Rent a Car at Ontario Airport costs $39 per day.

  • Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Economy Rent a Car at Ontario Airport.

  • 204 N Vineyard Ave is the closest Economy Rent a Car hire car location to Ontario Airport. The telephone number for this location is +1 800 201 8088.

  • Yes