Book Europcar car hires at San José Juan Santamaria Intl Airport

Reviews

Recent reviews

Traveller rating

Wonderful

1

Very Good

2

Good

0

Okay

4

Fair

0

Mediocre

0

Poor

16

8.0

First car had a broken side mirror, so was given another car. Nicer car but rear wiper didn’t work, which was an issue when it was raining.Reviewed 19 Feb 2024

review from

2.0

Cons:It was a total scam, they end up charging you just as much as name brand companies through forcing you to buy unnecessary insurance which is not disclosed when I made my non-refundable reservation.Reviewed 29 May 2021

review from

4.0

Cons:Didnt have our reservation. Had to wait for hours.Reviewed 29 Mar 2021

review from

10.0

Pros:Staff was super friendly!Cons:The advertised price is not what you end up paying when the mandatory insurance is added on. BEWARE!Reviewed 10 Jan 2021

review from

4.0

Cons:The car was fine, but I left feeling like I was scammed. I had to pay for Liability insurance, which I was prepared for, but Europcar’s cost for this was twice as much as other rental places for no reason. And they wouldn’t accept my credit card’s CDW coverage (a first) and made me pay for that as well. Overall, it more than doubled the cost of the rental de me. A nasty surprise at the counter, but at that point, they know they’ve got you. Wouldn’t recommend to anyone.Reviewed 5 Jan 2021

review from

7.6

Pros:The staff is very nice and helpful. Taking the shuttle to the car rental was pretty easy.Cons:The insurance the is quoted by kayak versus what they charge at the car rental is much higher. We rented a car for one week for about 50 USD, which is very cheap, but the medium level for the insurance ran 450 USD.Reviewed 16 Feb 2020

review from

5.2

Pros:The car.Cons:Transparency. I did everything possible to waive the insurance and I couldn’t. Even when I had a credit card with my own insurance this was not possible because I did not had the 30,000 usd limit in my credit card (it was not possible to understand this limitation through the webpage terms). Additionally the people form europcar put all the possible obstacles so that I could not waive the insurance. Finally I had to pay it. I felt scammed. It is sad the way you manage this business. I spend nearly 2.5 hours at your office to resolve the issue and finally I had to pay the insurance either way. I feel very disappointed.Reviewed 6 Jan 2020

review from

4.4

Pros:Easy pick up and drop offCons:Getting quotes $43 for 9 days and getting to Europcar and being told that it will be $560 instead. Customer service rep also tried to trick us by including fuel service charge in our rental price by saying we get a free tank of fuel by paying full coverage. Bunch of worms really.Reviewed 24 Sept 2019

review from

2.0

Horrible experiencePros:Free shuttle from airportCons:Horrible experience, car was not as described. We didn’t receive the Kia Sportage as advertised but rather a beat up 15 year old Tesoro which had no air conditioning and shocks. On top of that we were forced to purchase insurance which was almost as expensive as the car rental. We were not even allowed to purchase the insurance offered by kayak. They only accepted the insurance direct from their company. Absolutely horrible.Reviewed 26 Feb 2018

review from

2.0

Cons:Charged for extra insurance even though I already purchased supplental insurance for the rental through the site. Car was old and struggled to go uphill.Reviewed 7 May 2017

review from

8.4

Pros:Friendly serviceCons:Poor service from internet portable deviceReviewed 30 Apr 2017

review from

More

• What is the most popular hire car from Europcar at San José Juan Santamaria Intl Airport?

  Compact (Toyota Yaris or similar) is the most frequently booked hire car type from Europcar at San José Juan Santamaria Intl Airport.

• Does Europcar offer shuttle or airport pick-up services from San José Juan Santamaria Intl Airport (SJO)?

  Yes