2.0
e a avReviewed 1 Nov 2023
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2.0
i was charged extra for no reason and no one can help me figure this out.Reviewed 14 Oct 2022
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2.0
My experience with Kayak and Hertz was so bad that I will not use either of these providers in the future.Reviewed 10 Jan 2022
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8.0
Was given a form to mark damage on car prior to trip but wasn't given a pencil to fill it outReviewed 6 Jan 2022
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2.0
Hours said the would be open and allowed me to book. When I arrived they were closed and left me without a car. Won’t use Kayak or any third party service to book a car ever again.Reviewed 2 Jan 2022
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8.0
A/C in car was nonfunctional for part of the trip. Would fix interior of SUV as well. Overall good experienceReviewed 1 Jan 2022
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5.2
Cons:You flat out or misrepresent on the reservation and email . The actual car class is different when you arrive.Reviewed 29 July 2019
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10.0
Easy and AffordablePros:I really liked that there was not an extra fee for dropping off in another location. A lot of places do this, but I found this deal through kayak and it was great for our budget.Cons:The lady who assisted me in picking up my car did not know that I already purchased insurance so she tried to sell me insurance again. If a person wasn't paying attention, they would have bought insurance twice.Reviewed 23 Oct 2018
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10.0
PerfectionPros:The service was excellent. The car was excellent.Reviewed 28 Oct 2017
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4.0
Customer servicePros:I got a pretty decent rate.Cons:The customer service is terrible, in that the counter is not sufficiently staffed. Once you get to an agent, it goes smoothly.Reviewed 24 Apr 2017
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9.6
Cons:Reserved car wasn't immediately available, but was made available quicklyReviewed 19 Apr 2017
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9.2
Great deal but watch out for subtle upgrade at counterPros:Got a suburban for a great price, car was clean and almost Brand new. Shuttles ran about every 5-10 minutes to not much waiting.Cons:the rental was for "Tahoe or similar". At the counter I was asked If we wanted the Tahoe or a similar sized Infinity. She really sold The infinity but never mentioned it was actually an upgrade to a premium vehicle. Had i not noticed The upcharge on our paperwork when she printed it we would have been charged more than twice Our reservation priceReviewed 16 Apr 2017
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