Book Payless car hires at Houston Hobby Airport

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10.0

Pros:Quick process. Showed up they had my reservation they were ready to go took me less than 5 minutes to get my vehicle. Upon returning, staff saw I had oversized item and instead of making me transfer to a shuttle they drove me to the airport in my vehicle. Very much appreciated!Cons:No improvements needed. Everything went as planned!Reviewed 18 May 2021

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8.0

Cons:Only one person left to check in over 12 customers. Waited almost an hour to get checked in. Car was not clean but was the only one available. I was told the car wash was broken. Disappointed because I was attending a funeral with family.Reviewed 3 May 2021

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4.0

Pros:Unfortunately I didn't have a good experience with any of this process at the Hobby Payless/AVIS location. I hate leaving bad reviews however each part of the process was full of problems and deceiving tactics.Cons:They had no vehicles ready to pick up that were in the size that I had a confirmation number for. They use this excuse to force you into having to pay to upgrade to another vehicle. I was asked to either wait (an unknown amount of time) or pay 20.00 a day more for a truck. Then after you agree to the new price they tell you they will email you all the paperwork. So you leave with no proof of cost and absolutely no paperwork. I logged in to my credit card account later that day and noticed I was charged 540.00. My original rental was confirmed as a full size car at 310.00 and that included the taxes and fees. So if you add the 20.00 each day you will get 60.00+ a few dollars for additional taxes. So let's add 20.00 for those. So it should have been 390.00. The drop off was easy and I spoke to the lady checking me back in and asked her if I would be charged an additional hour because I arrived at 11:09 and I was supposed to be back at 11:00. She said absolutely not. She knew I had to wait on 2 cars to figure out how to return there car and make their way into the lot. They is why I was 9 minutes late. She even said that she would make sure I wouldn't be charged for the additional hour. Guess what..... I got charged for 31.00 additional dollars for the hour.Reviewed 12 Apr 2021

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2.0

Pros:The car was Ok. for a $110 USDCons:Please pay attention to customers reservation prices. The reservation was made to pick up the car at hobby airport but my plane arrived to George Bush Airport. I tried to get the car at George Bush airport and the lady at Avis told me that it was possible but she did not mentioned anyting about price changes. So when I arrived to the car and read the papers, surprise !!!! the price was not $110, The new price was more than $450 USD !! Unbelievable. so I went back to the office and cancelled the operation. Now there is a pending charge from Payless car rental charge in my credit card for $595 USD.Reviewed 23 Mar 2021

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4.0

Pros:The drop off process was very user friendly. We had an early drop off, so had to use the after hour drop off. Drop off was smooth and quick, maybe totaling 5 minutes tops. Price was cheap enough that we got a little better option than we would with Avis or Budget at the same price.Cons:So Payless has now merged with Avis and Budget. This is a good idea, but neither of the Avis, nor Budget clerks knew how to link into Payless' account to pull up our reservation. After a solid 20 minutes and multiple texts to their boss, we were finally issued our rental. There was no opportunity to look it over for damage, they just kind of pushed us out of the building with vague directions as to where the vehicle was located. We found much damage (cracked front bumper, dents in the doors, tire rash to the rear, chip in the windshield, and a variety splotches missing in the paint from rocks) but were never told about it, or relieved to find out that they already knew about it. Also, a weird addition, we kept finding finger nail clippings in random interior spots... glove box, center council, in the media cup holder, on the rear seatbelts... just strange.Reviewed 9 Mar 2021

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10.0

Pros:They were quick. No hassle.Cons:Cleaning the car better. You can tell it was rushed.Reviewed 2 Dec 2020

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6.8

Cons:The address for the pick up location is wrong. The address given was the airport address, not the rental car location address.Reviewed 10 Nov 2020

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5.6

Cons:Pickup was not easy and hard to navigate through. Additionally, I brought back the car a full day early and was not issued a refund because I pre-paid. Terrible customer service and business model. They kept my money even though I brought it back a full day earlier? That’s awful. I will absolutely not ever use them againReviewed 29 July 2020

review from

4.4

Pros:The Payless booth was closed in Houston, so I had to go to the Avis booth to pick up my car. Also, I flew into Bush Intercontinental airport and had scheduled my pick up at that airport; however, I was booked to fly into Hobby airport instead......of which I did not want to do. Why would I rent a car at Hobby when I was flying in to Intercontinenal????? I specifically put in Intercontinental airport in my "search" for a rental car. Avis charged me $171.77 for renting at their airport instead. Please try to help me get that refunded to me. I contacted Payless and have a case # 34321114 but have not heard from them. Thank you for your help.....Carla Higgins. My email is momahigs@aol.com.Cons:See above.Reviewed 2 July 2020

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3.6

Pros:The staff were kind.Cons:The car was dirty.Reviewed 16 Mar 2020

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2.0

Pros:I liked nothing. The worse company. Payless is a scam. I have been renting from other companies for years and this is the first time I used Payless. It was miserable experience.Reviewed 27 Dec 2019

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6.0

Pros:I got another car hassle freeCons:The first car had the transmission go out.Reviewed 18 Nov 2019

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• What is the most popular hire car from Payless at Houston Hobby Airport?

  Economy (Toyota RAV4 or similar) is the most frequently booked hire car type from Payless at Houston Hobby Airport.

• Where can I find Payless hire cars at Houston Hobby Airport?

  7714 Airport Blvd is the closest Payless hire car location to Houston Hobby Airport. The telephone number for this location is +1 713 634 0995.

• Does Payless offer shuttle or airport pick-up services from Houston Hobby Airport (HOU)?

  Yes