Book Hertz hire cars in Lakeland

Reviews for Hertz in Lakeland

Recent reviews

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4.0

Cons:Honesty about rates and priceReviewed 30 Apr 2021

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2.0

Pros:The staff were ok.Cons:When I arrived, I entered the building and none of the staff had on masks. The guy attempted to rent me the car dirty and told me they could not wash the car in the lot although I clearly seen a guy washing the rentals. I waited 2 hours and returned so I would receive a clean car. When I came back to get the car, I could visibly see crumbs in cracks of seat and dirt particles on floor that had no floor mats. When I asked the lady about floor mats, she said they didn’t have any. I pointed out the crumbs, soap stains on windows, sticky stuff on driver side door and she said she could have it rewashed. I asked for different suv and none was available I was told. I pointed out tear in driver side carpet, rip in leather on driver side door. The Toyota Highlander which appeared new drove like a car that was 20 years old. The sunglasses thing was broken, there was no navigation, when my kids attempted to charge their phones the covers for the chargers fell off. This was the absolute worst car and car rental experience I have ever had. I don’t believe they maintain their cars. I will never and I mean never rent from Hertz on Memorial Blvd in Lakeland again. The lady asked me when I returned how did the car drive. I said terrible. She asked was it car or type of car. I told her I assumed both. Never again !Reviewed 30 Mar 2021

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8.0

Cons:Through Kayak, service at Hertz was great. Before going through Kayak, I had visited Hertz on my own. After ten minutes of waiting, an agent said to come on back to his desk, then oroceeded to answer the phone and leave the room. I walked out and booked online. Other than that incident, it was all good.Reviewed 14 Feb 2021

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6.0

DanielPros:The car was clean when picked up. The staff was friendly.Cons:There was a very long wait to actually get the car; and another long wait to actually drop it off. This wasn't the fault of the staff, but the office is very understaffed.Reviewed 20 Mar 2017

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10.0

Pros:Efficient, they were helpful, and they provided an additional discount for AAA!Reviewed 13 Mar 2017

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2.0

Worst experiance everPros:NothingCons:the over $300 dollars in hold for renting a car, the attitude and lack of ownership of the service, I did not rent the car at all and still got charged for the insurance. then they wanted me to pay and wait 24 hours to get the car because I was using a debit card. I will never use this service again. complete nightmareReviewed 27 Feb 2017

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10.0

Pros:Customer service and the car modelReviewed 5 Feb 2017

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7.6

Last minute rentalPros:Drop off was easy, car was in excellent condition...Cons:Slow pickup process, but it was Christmas Eve, so understandable that one employee was workingReviewed 30 Dec 2016

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10.0

Pros:Courteous and fastReviewed 27 Nov 2016

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9.2

Overall Very GoodPros:Overall a smooth yet personable experience. Junior, who worked with us at Hertz, was great.Cons:Even for a sub-compact the Sonic was very, very small.Reviewed 23 Oct 2016

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More

• What is the most popular car hire from Hertz in Lakeland?

  Full-size (Class Full-size Truck or similar) is the most frequently booked car hire type from Hertz in Lakeland.

• How many car hire locations does Hertz have in Lakeland?

  Hertz has 1 hire location in Lakeland. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Orlando airport (MCO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Orlando airport (MCO)?

  Yes