They didn’t have a car for me, they overbooked….
Car did not come with snow tires, only car that had snow tires was extra. Car windshield was damaged during travel from rocks on high being flung up and am being charged roughly $830 for the repair for small cracks.
bad, booked 48hrs in advance pickup at 790 southwest marine dr. was set for noon on saturday, ...they were closed and close at noon on saturday..?? called at 11:45 AM on my way there and no one answered so called customer service when I arrived at the closed location, was told that they had no more cars available there anyway...?? was told that i should go to the airport and and book again for 50$ more..?? LOL was told that's the way it works nothing can be done for me even though they obviously messed up... needed a car so went to the other location and there they are refusing payment and can't process my card for whatever reason... don't ever use this service or it's products, just go to TURO it seems as to not deal with any of that BS. Edward
Good
Firstly, when I arrived at the pick up location, the associate did not great me. Granted, he was on the computer tending to a customer that was in the waiting area, but he could've looked up to acknowledge I was there and would be with me when this current transaction was done. Second, admittedly, I wasn't paying attention when I made the rental and clicked suppliers choice. This associate gleefully told me he would be giving me a minivan unless I chose to pay an additional $10 per day for a smaller car. He also gleefully added that when he was at the airport, he would give travellers pick up trucks on purpose, as his way of punishing people for picking "suppliers choice". I opted for the $10 additional fee because I didn't want to deal with a minivan, but when I got to the garage, there was no cars in the garage except for a Hyundai Elantra and a Tesla. My suspicion is there was no minivan in the first place and I would like this fee reimbursed. Moreover, seeing that there were smaller vehicles, that means it was his discretion to give me a smaller car even if I did accidentally choose suppliers choice, but he smugly chose not to. Finally, when I drove the car the following day to Seattle, there was alert that my tire pressure was low. Turns out, not all gas stations have pumps and it took me 30 minutes to get to one. While the car indicated that the left rear tire was extremely low, turns out, all 4 tires needed to be pumped. The cost was $3.50 and I would like to be reimbursed for that cost. I would also appreciate additional reimbursement for the inconvenience, but I will let you decide what you think is appropriate. I can provide photographs of the tire pressure if necessary.
Simple et efficace aussi bien en récupérant la voiture qu'en la rendant.
