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One location in The Forum
Filters
Reviews
10.0 Wonderful
Apr 2024
2.0 Poor
Apr 2024
10.0 Wonderful
Apr 2024
10.0 Wonderful
Nov 2023
6.0 Okay
Nov 2023
2.0 Poor
Nov 2023
One location in The Forum
Filters
Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
Apr 2024
2.0 Poor
Jan 2024
2.0 Poor
Dec 2023
10.0 Wonderful
Dec 2023
4.0 Mediocre
Dec 2023
One location in The Forum
Filters
Reviews
4.4 Mediocre
Dec 2018
Pros:
The car itself was nice and clean. Drop off was quick and easy.Cons:
It took nearly 1.5 hours standing in line to get my rental - almost as long as it took to fly to FL! Then they said something was wrong with my rental agreement and they had me listed as returning the car to another airport! After that was corrected (for pickup/return to same location), they said the rate was wrong. After getting a manager to sort it out, they said something about an extra $50 due to the change, but the manager waived that. Drop off on return was easy and quick. When I returned home, I found a $700 charge on my credit card from Hertz IN ADDITION TO the original rental amount! They told me since I hadn't used the full 24 hours rental on return, they reverted it to an hourly rental for the final day at $38/hour!! After 2 hours on the phone with representatives, trying to get a clear explanation of this billing, it was finally reduced to $70. I will NEVER rent Hertz again. They blamed Kayak for they way reservations are made, my point to them was I paid for x number of days, returned the car earlier than anticipated, and should not be penalized, regardless of how the reservation was made. I unfortunatley left the original paperwork (rental agreement) in the car upon return, or I would have fought them even more over the $70.2.0 Poor
Oct 2018
Cons:
How do you rent a car to someone when you close at 5pm and your flight gets in at 5pm. Never got the car I want my money back. You sold me something that you knew you could not deliver on.10.0 Wonderful
July 2018
Pros:
Loved the pricing. Frank was awesome and made the process smooth and easy!2.0 Poor
July 2018
Pros:
Airline changed flights, so had to cancel car rental. Tried to charge $100 fee. Disappointed.2.0 Poor
June 2018
Cons:
I typed in a search for RSW but did not get a car at the airport. My reservation was for 5 pm but apparently the location where I rented closed at 5 pm and I could not retrieve my PRE-PAID rental.6.0 Okay
May 2018
Cons:
Did not tell us it was not located at RSW airport and we would have to go off airport to rent/pickup car.One location in The Forum
Filters
Reviews
10.0 Wonderful
Feb 2024
10.0 Wonderful
Feb 2024
8.8 Very Good
June 2019
Pros:
The staff very friendly, great personality, great priceCons:
Happy with everything10.0 Wonderful
Mar 2019
Pros:
Great staff. Also received email & call asking if we needed anything. Very professional. Thank you.2.0 Poor
June 2017
Pros:
NothingCons:
Never told me it was an off airport rental that's why it was cheaper10.0 Wonderful
May 2017
Cons:
Pickup was offsite. Not at airport. Kayak was unclear about that point. Otherwise, Enterprise bent over backwards to make my experience first rate !One location in The Forum
Filters
Reviews
3.6 Poor
Aug 2019
Pros:
The car was niceCons:
The customer service was horrible2.0 Poor
Feb 2019
Pros:
They never picked me up at the airport or answered their phone10.0 Wonderful
Feb 2019
Pros:
Staff friendly drop off easyCons:
More people at desk2.0 Poor
Feb 2019
Cons:
I called the number to be picked up and no one ever called me back. I never did get a rental car2.0 Poor
Mar 2018
Pros:
No comment. A car was not received so I did not return a car here.4.4 Mediocre
June 2017
Cons:
The customer service was terrible. Rude and acted like they were doing me a favor.One location in The Forum
One location in The Forum
One location in The Forum
One location in The Forum
One location in The Forum
Based on ratings and reviews from real users on KAYAK, the best car hire in The Forum is FOX (5.7, 387 reviews).
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