Book Thrifty car rentals at Cleveland Hopkins Intl Airport

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6.4

Cons:Too much $$$Reviewed 29 Jun. 2020

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8.0

Pros:Checkout was easy, staff friendlyCons:The car didn’t drive very wellReviewed 23 Jan. 2021

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2.0

Pros:Picking up from Cleveland Airport was confusingCons:If my car did not come with a complimentary ant colony. Ants were all over me and my things, distracting me while driving.Reviewed 1 Jul. 2020

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2.0

Pros:NothingCons:Would not refund me even though I couldn't travel due to Covid-19!Reviewed 17 Jul. 2020

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2.8

HORRIBLEPros:Not much.Cons:The lady that checked me into the rental had an attitude, the car had not floor mats and the bluetooth would not sync with my phone. At check in there was a sign saying a receipt for gas purchased within 10 of their rental location must be left in the car or charges would result. I told them I had a 6:00 a.m flight and as a 5'2" single female I was not happy to be told that I must stop at 3:30-4:00 a.m in an unfamiliar area to do that, and that I always fill up the night before but just a bit outside that 10 mile radius. That is where the attitude came in. The lady made some notes in the computer and sent me on my way. I open my credit card statement yesterday, and Thrifty charged me 250.00 for a smoking fee. I am livid. I called and customer service told me that there was a note to charge me and NOT to take the charge off. I do not smoke in my rentals. Those that smoke, did so outside of the vehicle. Granted the car door may have been open to block a little of the frigid wind, but there is nothing that says that a 5 foot berth of non smoked in air must surround the car. I will NEVER rent from Thrifty again, which is too bad because I make frequent trips to the Cleveland area and require a car every time. They lost a customer with a potential of 5-10 rentals for various lengths of time. This last rental was 16 days. I will pay the higher cost for Avis as I have always had such great service from them and a wonderful staff.Reviewed 7 Jan. 2018

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4.0

Reserved Vehicle UnavailableCons:The vehicle that I had placed on reserve was not available and rather than provide a free upgrade to something similar but slightly larger they left me waiting for close to an hour for a car to drive off with. It was cold and raining and around 9 p.m. and no one came to my assistance. Finally, I went back out to the lot and said that I would take a lesser vehicle at the same cost just to be done with the situation. I drove off the lot with a brake grabbing and tobacco smoke smelling SUV without any discounts granted for this inconvenience.Reviewed 8 Nov. 2017

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4.4

Pros:Drop-off easyCons:Would not allow to leave lot without purchasing insurance. Nearly doubling the price from what was booked/reserved.Reviewed 31 May 2020

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6.8

Pros:The car itself was nice.Cons:This was the worse experience I have ever had renting a car. I initially reserved the car online, we arrived at the rental car center and was greeted by Patrick - he was very friendly, talking about various things, which was fine, but in my opinion too much. he talked like a used car salesman. Our booking was for a Chrysler 300 or something similar, I left my husband to finish the paperwork while I went to the restroom. When I got back my husband said we were getting a Nissan and was going to cost $65 additional for 6 days. I went to Patrick and told him this was not the agreed price; they did not have a Chrysler 300, so I was told a Nissan Altima was a similar car class - but Patrick was insisting this was additional $, he said it had leather seats, we did not care that it had leather seats. We came to Cleveland to see kids and grand kids, this was not an importance to us. Bottom line he continued to be confrontational in front of everybody, even when his supervisor told him to back down and it continued outside as we picked up our car. I was told by supervisor i would be charged original price of $205.56; however, i checked online and Thrifty charged $282.21. Cindy McGrath - 407-908-6380Reviewed 1 Nov. 2017

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2.0

Pros:The drop off went fine. When I told the agent that we turned the car into about our horrible experience picking up the car, he deducted $10 off of the remaining fees.Cons:The pick up was the worst we have ever experienced. From the time that we arrived at the Thrifty counter until we were given the car, it was almost an hour. While we did receive a free upgrade, the wait was totally unacceptable. They gave us a coupon for 15% off of our NEXT Thrifty rental which probably should have just applied to the current rental.Reviewed 24 May 2021

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5.2

Check in too longPros:Waited over an hour in line to pickup reserved car. Leasing gal insisted on slowly going over all the offers with each customer. Very frustrating.Reviewed 18 Jul. 2017

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6.4

Pros:Choice of vehiclesCons:Counter help more interested in selling extras than helping someone unfamiliar w area. Unable to purchase toll pass. Car smelled of smoke. Fees to return in different city outrageous, more than 2 week rental.Reviewed 25 Sep. 2016

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4.4

Cons:Kayak is terrible and the price is misleading. I owed additional fees at the airport. I could have rented for cheaper without using kayak. Instead i got stuck with the „managers choice“ which ended up being a car that was scratched to hell. It was easily the worst car I’ve ever rented and I always pick the cheapest option so it’s not like the competition is tough. Never againReviewed 31 Jan. 2020

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More

• 8.2 /10Enterprise Hire Cars at CLE
• 5.2 /10Avis Hire Cars at CLE
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• 6.3 /10Budget Hire Cars at CLE
• 6.7 /10Dollar Hire Cars at CLE
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• 8.0 /10Alamo Hire Cars at CLE

• How much does it cost to hire a car from Thrifty at Cleveland Hopkins Intl Airport?

  On average a hire car from Thrifty at Cleveland Hopkins Intl Airport costs $63 per day.

• What is the most popular hire car from Thrifty at Cleveland Hopkins Intl Airport?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked hire car type from Thrifty at Cleveland Hopkins Intl Airport.

• Where can I find Thrifty hire cars at Cleveland Hopkins Intl Airport?

  19601 Maplewood Avenue is the closest Thrifty hire car location to Cleveland Hopkins Intl Airport. The telephone number for this location is +1 877 283 0898.

• Does Thrifty offer shuttle or airport pick-up services from Cleveland Hopkins Intl Airport (CLE)?

  Yes