8.0
Pros:Staff was friendly.Cons:Windows were dirty. Shopped online for a good deal and pre-paid on Expedia, but then I had to pay another 160+ for fees that were not mentioned on Expedia. Feel like I got ripped off. When shopping for a good value, it's unfair to be hit with extra unexpected fees.Reviewed 23 May 2021
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4.0
Cons:I waited an hour for the car. It was the wrong car even though I paid extra for it. I had to switch to a different car due to the cigarette smell and low pressure in the tire. There were extra fees that I did not know about.Reviewed 23 May 2021
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8.8
Pros:The vehicle was clean which was important to me.Cons:When I arrived to dollar rental, they counter was closed. My flight had been delayed due to deicing It took over an hour for the Hertz staff to "reduce" my paperwork dude to my rental being prepaidReviewed 3 Nov 2020
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8.8
Pros:The staff at both pick up and drop off were very helpful.Cons:The price was more money than priceline had quoted. On priceline I clicked the option to add my spouse for no charge however when I went to pick up the rental I would have been charged $13 a day on top of the additional expenses. The staff at pick-up was one person, she did a great job but there was quite a backlog. More support for her would have helped the process go quicker.Reviewed 17 Oct 2020
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10.0
Pros:Pickup and drop off were very easy.Cons:I cannot provide one instance regarding what could have been better. Everything was great!Reviewed 18 Feb 2020
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10.0
Pros:First vehicle had a major issue, they got us back on the road quick and hassle free.Reviewed 16 Dec 2019
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2.0
Cons:No explanation on $200 deposit by credit card in advance - no help when my temporary card ( replaces by bank due to fraud) was not accepted by their software. Will never use dollar again Will not use advance car purchase againReviewed 9 Dec 2019
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8.0
Pros:The check in staff was very good as was the return staff.Cons:it was fgine.Reviewed 30 Nov 2019
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2.0
Pros:i was going to be charged over double what i was quoted. i know deposits are necessary, but that was exorbitant and also should have been stated when i made the reservation. i had to find other means of transportation as i hadn’t planned for this.Cons:be up front about ALL costs (including deposits) DURING BOOKINGReviewed 10 June 2019
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2.0
No rental cars and no signPros:I arrived at the Ckeveland Airport Rental Car Center to dung the Dollar counter dark and quiet. There was no sign saying they had closed and we’re out of cars. That information was relayed to me by the much more helpful Budget agent next door. I called Dolat’s 1-800 number and was told it was my fault because I didn’t notify Dollar that my flight was late. How could I notify them when I was in the air? The Dolkar agent told me my best option was to return the next morning to rent a car.Cons:Poor customer service and the fact that I never got a car.Reviewed 4 Sept 2018
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5.2
Normal Rental, Very ExpensivePros:Rental was as expected, backseat and windshield on the inside were filthyCons:Very expensive rental charges, websites advised of high demand for vehicles, but when I picked my car up the lot was full of cars, hmmmm?Reviewed 31 July 2018
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7.2
OrganizationPros:Rental was great.Cons:When i arrived they werent sure if they had what i needed and had to check which took too long. There was only one person at the desk and a line of 8 people. Dropping off, not sure where to go because the lot was full and nobody came out, they just stared at me.Reviewed 24 July 2018
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