Book Hertz car hires at Cleveland Hopkins Intl Airport

Reviews

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7

2.0

Improper maintenance and safety checks on my rental car ruined my trip and required me to make more expensive travel arrangements. I picked up the car about noon the day before a 700 mile one way drive. The car looked generally OK, but there was damage and evidence of windshield replacement which looked poorly done--lots of adhesive sealant residue on the windshield and even the driver's dashboard area. It wasn't raining so I didn't test the wipers or washer fluid, which was my mistake. The day of departure was rainy and I left when it was still dark. I turned the wipers on and they immediately made it almost impossible to see through the windshield, especially on the driver's side. I don't know if the wipers were old, or if the windshield had adhesive on it, or both, but the windshield went almost opaque-white, and it was especially bad when passing under street lights. I stopped at first opportunity and thoroughly cleaned the windshield and wipers, and that made enough of a difference to proceed with the trip once it got a bit brighter outside. Unfortunately, about 2 hours into the trip, on the highway, another problem manifested--the washer fluid motor didn't work. I couldn't tell if it worked earlier, when I tried using it in the rain. Semi trucks were passing and creating clouds of mist and road grime which obscured the windshield, and without washer fluid, the wipers just made things worse. Ultimately, I returned the car having lost many hours of travel time, so I had to purchase last minute airfare and buy luggage. Hertz did give me a voucher for the cost of the rental.Reviewed 30 Dec 2021

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2.0

Spent multiple hours at the location. I was the only person waiting to pickup my car. I had two small children in 30degree weather. First the front desk didn’t even know what level car she was looking for and literally ran around outside for 30min trying to see which cars had a third row. Then provided me a decent car, that was satisfactorily clean. Had me walk out to a locker and grab car seats. The kids car seats were absolutely disgusting and damp because they are stored outside not in climate control. I pack all our luggage (5 bags and children items) and install the car seats in freezing weather (we are from Florida). We finally make it to the exit gate ready to go (we have family dinner plans). The exit gate teller explains that the vehicle provided was incorrect and belonged to another location? Then forced us to reverse back out of the exit (now other cars waiting to leave) and return to the desk. Upon return we are offered an upgrade, silly me for thinking it would be because of our inconvenience. The teller then attempted to have me sign for almost double the cost. I immediately refused and expressed my frustration. The teller then hastily grabbed another car (I was shocked she knew exactly what to grab this time) and parked it behind our existing vehicle, shouted the keys are in it, and went back inside without a single apology. I moved over all the luggage and dirty car seats to a now dirty vehicle she likely grabbed from the return line. Exterior and interior were clearly just returned. We are now significantly late for our dinner plans and my children are freezing and upset, We leave this location now after spending most of our afternoon here that should have taken 30min at most. Corporate tells us that only the individual location can help us with pricing since the car seats should be burned and trashed and the situation we dealt with. Surprise surprise the location has no direct number and just redirects back to the call center. We are now back in Florida and will NEVER rent from Hertz at the CLE airport ever again.Reviewed 15 Dec 2021

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10.0

Signage for drop off very much needed. Twisty roads and unmarked turn off’s we’re confusing and we had to double back twice to find the right gate.Reviewed 3 Nov 2021

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10.0

Pros:All staff helpful and friendly. Very eager to help us on getting to Sheraton hotel at airport.Cons:Really can't think of anything!Reviewed 23 May 2021

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2.0

Pros:Easy drop offCons:Hertz supplied lower tier car than what was reserved and did not offer to adjust rate. They applied an undisclosed charge to a prepaid rental and did not provide a receipt on request. No response yet.Reviewed 12 May 2021

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10.0

Pros:Everything!Cons:NoReviewed 10 May 2021

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2.0

Pros:The pickup staff said Kayak communicated small SUV, but I payed for a full sized with Kayak.Cons:Communicate what customer payed for. I was charged a Full sized SUV, but forced to take a mid-sized SUV. It seems like either false advertisement or incompetence to me.Reviewed 5 May 2021

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6.0

Cons:30 minute wait for bus to rental hub. Then waited another 20 minutes to pick up car at the counter. Drop off location needs new signage to indicate where to drop off car in Hertz's lot. No attendant present at my time of arrival.Reviewed 12 Apr 2021

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2.0

Pros:They did not have the car we reserved and their customer service was awful.Cons:EverythingReviewed 4 Jan 2021

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4.0

Pros:The drop off was easy and so was pick up, and the car was clean.Cons:They gave me a SUV that was not comfortable at all to sit in while driving, and the worst part was it didnt even have a gps system in it.Reviewed 15 Dec 2020

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10.0

Pros:Convenient and they were all prepared no delayCons:NothingReviewed 8 Dec 2020

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4.4

SCAM ARTISTSPros:NothingCons:That I wasn't provided a spare tire and had to pay for a taxi costing more than Hertz would reimburse plus the cost of AAA to tow the rental car for a simple tire replacement plus getting stranded without a replacement vehicle 17 hours but still charged the FULL rental feesReviewed 9 June 2017

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• Am I able to bring my pet along when I book Hertz car rentals at Cleveland Hopkins Intl Airport?

  As long as pets are secured in appropriate crates, Hertz welcomes pets within their rental vehicles. Service animals are an exception to their crating policy as they are allowed to sit freely within the vehicle. Drivers are responsible for ensuring that rentals are returned clean and free of debris and odors in order to avoid incurring additional fees. It is recommended that drivers make use of towels and blankets to mitigate any potential damage to the vehicle.

• Can I add a second driver to my agreement when I book Hertz car rentals at Cleveland Hopkins Intl Airport?

  Yes, a second driver may be added to a rental agreement for a vehicle booked through Hertz. Doing so will require a small, additional daily fee. All drivers must meet the age and document requirements of the Cleveland Hopkins International Airport location.

• What benefits can I expect when I book Hertz car rentals at Cleveland Hopkins Intl Airport?

  Hertz invites drivers wishing to book rental vehicles through their company to sign up for their loyalty rewards program which is free and easy to enroll in. It offers perks such as faster check in and check out processes, exclusive discounts, dedicated customer service, and the ability to accumulate points that can later be used towards free rentals and complimentary upgrades. Rewards members will also be eligible for benefits with hotel chains and airlines who have partnered with Hertz. Sign up can be done online in advance of your trip, or a representative will be happy to assist on site.

• How much does it cost to hire a car from Hertz at Cleveland Hopkins Intl Airport?

  On average a hire car from Hertz at Cleveland Hopkins Intl Airport costs $113 per day.

• What is the most popular hire car from Hertz at Cleveland Hopkins Intl Airport?

  Intermediate (Nissan Rogue or similar) is the most frequently booked hire car type from Hertz at Cleveland Hopkins Intl Airport.

• Where can I find Hertz hire cars at Cleveland Hopkins Intl Airport?

  19601 Maplewood Ave is the closest Hertz hire car location to Cleveland Hopkins Intl Airport. The telephone number for this location is +1 216 267 8900.

• Does Hertz offer shuttle or airport pick-up services from Cleveland Hopkins Intl Airport (CLE)?

  Yes