2.0
We specifically ordered a ford transit van to fit 7 people and 7 luggages and they gave us a mini van. I would have ordered the mini van or similar to make it cheaper if that were the case but I picked the ford transit to make sure we had enough space. When I arrived they said they don't even carry that vehicle. So I've been lie too.Reviewed 11 Aug 2026
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2.0
Austin manager screamed at me when disputing extra charges.Reviewed 1 Nov 2024
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2.0
The first car had drugs, some white powder substance. I only found one individual baggie but that was enough. It took a while to get exchanged. I did get another SUV and got it home to realize the key fob was slowly dying. Over the course of four days, it got to the point where I couldn’t lock or unlock the vehicle and it wouldn’t recognize the key fob while driving. I had to exchange it. I take it an hour back to the airport. They try to put another battery in it and that doesn’t work. So it’s something computer related with the fob. They say, “No problem, we will exchange it.” Great! I got another vehicle and it worked out. However, when I turned in the final vehicle I got a bill for a transfer fee and a few other fees I already paid with the original purchase. The problems here are, the drugs cost me a lot of time and they weren’t even going to compensate me at all. They ended up just giving me a voucher. The key fob issue was a huge inconvenience because I was going camping so I got the car very early so I could pack based on the vehicle I got. I did that. I packed everything. I was ready to go and couldn’t lock or unlock the car. I can’t go on a camping trip with something like that! It’s not safe or reasonable. It delayed my trip by about five hours. I had to unpack the SUV and repack it, with no help from the rental car company. The worst part was they charged me for a transfer but not until I returned the final vehicle.Reviewed 27 Oct 2024
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2.0
There were no cars available when we got there at 8. We were mistakenly sent out to the airport where there were also no cars. It took 3 hours to.get us on our way and I missed half a day with my sister.Reviewed 10 Apr 2024
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4.0
Older car, was okay generally, except for the smell of cigarette smoke in the car!Reviewed 16 Feb 2024
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10.0
Great! Quick checkout at counter. Clean car.Reviewed 18 Dec 2023
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2.0
We had To wait two hours for our caRReviewed 11 Nov 2023
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8.0
The car was from Florida, the tires have +42K miles on them, Kentucky get lots of rain, the low tread depth is not adequate in moderate to heavy rainfall (hydroplaning). Ok for more miles in climate area like Arizona. I have lots of driving experience with various tires in extreme weather conditions these type of tires are not safe for this climate region in the fall.Reviewed 22 Sept 2023
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