Not disclosed that they don’t rent to local residents. Could not pick up car. Could not be refunded
The address is wrong on Kayak. Cost me extra Uber to find the company. The car was not equivalent to a Honda CR 5. I have never heard of a car rental with no refunds. 30 minutes after making the reservation I realized it was at the wrong airport in Houston. I called Kayak and York with no refund policy and got no refund. Cost me extra Uber to get to the right airport. Kayak did not make the refund policy clear and did not make the differential between the two airports clear. The new car rental place of business is a mess, nothing more than an empty warehouse. After explaining my dilemma to the people at the place of business the people were unapologetic and rude. I will not rent with Kayak again, I am a stockholder of Expedia, I am sorry I tried your site.
They were closed when we arrived (close at 5) and then gave away our rental and had no vehicles left when we went to pick up next day. They do not answer phones and took almost 24 hours to call back
They don’t accept vehicle insurance like the majors. They need the declaration, their hours are short during the day, my car wasn’t in the best condition.
I did my booking online and they didn't say I needed to show proof of insurance coverage. Had I known i would have had it ready but felt scammed when I went to pick up the rental. The insurance cost the same amount as the rental. I also was dropping off the rental and the customer service was horrible. I asked if they can do something for the gas that I filled for full tank when I was given with a quarter tank and the response could have been simply no but the comment was if you want you can take the gas from the tank. It was so rude. I would never recommend York rental. I rent at many countries and this experience was the worst.
First called several times the phone number to arrange the pickup when I was at the assigned location, no one answered. Then, after several attempts someone answered and said they just closed the shuttle at 6pm, without any notification and knowing I was arriving. Since they were not able to provide me the service, tried to cancel it and the AI bot just mentioned was not possible and then the live representative say they need to verify with the York location what I was reporting and to wait several days for just an answer, extremely poor Customer service, resolution and experience. Will never go ahead and trust a service with Kayak.
