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4 locations in Upper West End
Filters
Reviews
9.2 Wonderful
Sept 2019
Pros:
The staff was so friendly and helpful. They even offered and gave us a ride back to train station.8.0 Very Good
Jan 2019
Pros:
I loved the Suburban that we rented. It was not completely clean, but the vehicle worked beyond expectations. It was very comfortable.Cons:
I was surprised when I returned the vehicle and asked for a quote for my next trip, the price was higher than the final bill I had just received. Even though the next trip was shorter and not as many days.9.6 Wonderful
June 2018
Pros:
Service was personable and accomodatingCons:
Stained car seat dirty carmats9.2 Wonderful
May 2018
Pros:
Ease of pick up/drop offCons:
Not given printed receipt at pick up8.4 Very Good
Dec 2016
Pros:
The rental agents were very professional and polite. But it was the ones who picked me up and dropped me off who really impressed me. Super friendly, amiable and interesting! Car was good, clean and relatively comfortable. Got great MPG.Cons:
"Maintenance reqd" light came on while driving through dense fog in the mountains. Was not near a place where I could pull off at the time, so was a little worrisome until I was able to get somewhere that I was able to establish that it was apparently nothing more than scheduled upcoming service.8.8 Very Good
Nov 2016
Pros:
Comfort, performance and gas mileage of the car I rented. Employees were friendly, professional, and got me in and out quickly and efficiently.Cons:
"maintenance required" light came on while driving through the Ozarks. Sort of freaked me out until I managed to pull over and look up what it meant in the manual. Turned out to be no big deal, but sort of disconcerting when it happens while driving through heavy fog in the mountains.2 locations in Upper West End
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Reviews
8.0 Very Good
Apr 2021
Pros:
YesCons:
Car smelled of smoke and air freshener2.0 Poor
Jan 2021
Pros:
Easy quick pick up and drop off.Cons:
Everything else. Went through 3 different cars because of issues, that were issues hertz missed. When I called to try to get the new cars I was sent 30-40 minutes away and the correct cars were not available when I showed up. Both road side service and customer service would not call me back. This location then tried to say it was my fault because I called road side service and customer service general number (I was 10 hours away, and they were closed at the time) instead of calling them.5.2 Fair
Oct 2019
Pros:
Drop off was easy. Pick up was bad8.0 Very Good
May 2018
Pros:
The vehicle was clean. The desk attendant was very nice.Cons:
The vehicle did not have a back-up cam. We had to replace a fuze. The CD player did not work well. It skipped easily. The gas refill price is crazy. Of course we filled up before we dropped off the car.8.0 Very Good
Nov 2017
Cons:
We reserved an economy car to fit 5 people and were upgraded to a fancy car (lower fuel economy) that only fit 4. To be fair, it was the Tuesday before Thanksgiving, but we wanted what we had reserved. It was very complicated having 5 people with luggage with a car that fit only 4. Had to rely on local family's car to double up which we had wanted to avoid.3.6 Poor
Oct 2017
Pros:
Although different from the email confirmation, the car we received was perfect for our road trip. It was clean and comfortable.Cons:
The customer service rep at the counter at the Clayton location, Josh, made what should have been an easy transaction horribly uncomfortable, confusing and frustrating. There were additional charges added that I was unaware of until Josh rudely made them known. Thank goodness he wasn’t there when we dropped the vehicle off and we had a much better drop off experience.2 locations in Upper West End
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Reviews
2.0 Poor
Sept 2022
5.6 Fair
July 2020
Pros:
Friendly staff fast serviceCons:
The van could have been better the steering wheel was hard to steer and turn, drove weird and the car did not have Bluetooth3.6 Poor
Aug 2019
Pros:
NothingCons:
Everything2.0 Poor
June 2022
2.0 Poor
June 2022
2.0 Poor
Jan 2022
2 locations in Upper West End
Filters
Reviews
2.0 Poor
Mar 2021
Cons:
Our minivan was given away, they gave us an suv that was too small for my family, it had no gas, was not cleaned and smelled like smoke. Front desk was no help.2.0 Poor
Mar 2019
Cons:
Could have been better by actually having a car for me. Avis ran me around saying I didn’t pass a soft credit check. I got my bank on the phone because there is no way I wouldn’t pass. Avis could not tell me why or what they were checking for. I tried to rebook-they had NO CARS IN THE AREA2.0 Poor
July 2017
Pros:
Nothing. Horrible service.Cons:
There was no attendant for 25 minutes at this location. They also denied renting a vehicle to me after I had called to make sure they accept a debit card. Worse experience. Ended up having to take a flight. I will never rent or recommend Avis -particularly this location 2925 Olive street, saint Louis MO.2.0 Poor
Aug 2022
10.0 Wonderful
Mar 2022
2.0 Poor
Feb 2022
Yes. Based on our information, BUDGET in West End is the cheapest car hire location in St. Louis. It is located at 10482 Natural Bridge Road.
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