Windsor hotels near King Edward Court Shopping

Cons: the fact they charge for WiFi after I checked out without even mentioning it to me at check in time.

Cons: There was a loud noisy party, clearly audible in the rooms, which went on for 2 hours or so. Not what one would expect in a Sofitel Hotel--nor what one should tolertate

Cons: Loud conversations in hallway at 2 am from drunk noisy guests leaving a Christmas party. I had to call security. No fault of the hotel really, just inconsiderate guests

Cons: Too pricey.

Cons: Very expensive

Cons: Shower door swing does not allow for bath mat to be placed in a usable location

Cons: My case was delayed so I would have liked extra touches expected in a higher end hotel. A bathrobe and toothbrush, comb and hair conditioner would have been nice. Also we were made to queue on checking in as we got stuck behind a plane full of people whose flight had been cancelled. We had a confirmed booking so it would have been appreciated if we could have checked straight in. Staff very friendly and helpful at reception and concierge the following day. I think we were unlucky with a bad patch at check in.

Cons: Pricey! I'm being a bit mean here as the price wasn't too bad considering the facilities, but it's still a lot of money.

Cons: Decor was bland and unimaginative. While the restaurant was excellent, it didn’t justify the silly price it charged.

Cons: Kinda of a Maze

Cons: Internet connection is very slow

Cons: for the second consecutive time my reservation had been mishandled

Cons: We had flown in from Hong Kong and were transiting overnight at Heathrow with an 8.20am departure the next morning. After check in at approximately 7.15pm, we stopped by the restaurant to make a dinner reservation for 7.45pm. Even though we could see that the restaurant has many empty tables, we were curtly advised by the restaurant staff that the earliest we could book would be 8.30pm. Given we were traveling with young children and we were all tired after our flights, we elected to go for room service. We ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7.45pm. We were advised to allow 40 minutes (for a meal that would take 10 minutes to prepare). After waiting 45 minutes, we called to enquire of the status of our meal. We were told it would be another 15 minutes. They hastily cooked our meal and it arrived at 8.50pm. The children were mostly asleep by this stage and we were no longer interested either. The Pinot Noir was undrinkable. Staff were apologetic. We were not charged for our dinner. The whole experience gave the impression that the hotel trades on its location as the only hotel located at terminal 5.

Cons: The internal rooms are dark

Cons: Keep up the good work

Cons: The staff was very rude, especially when they are pointed out that they made a mistake in billing by over-charging their guest. Instead of apology, I was just given a rude / unprofessional gesture and comments as if they did not do anything wrong.

Cons: I booked this as a suprise for our anniversary paid for champagne in our room when we got there to my suprise nothing I had to go down and ask we recieved it later Not good spoilt the supprise

Cons: Really have to follow the directions, as thete are a lot of little one way streets

Cons: Nothing