6.0
Pros:Staff were very helpful at Avis but the insurance fees were outrageous and tripled the cost of the rental. That being said, I cannot commend them enough for how they handled our return of the car early due to COVID-19Cons:Quote insurance in advance and do a better job describing luggage space. We did not have enough space for 4 large pieces of luggage in this carReviewed 22 Mar 2020
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2.4
Pros:Extremely rude staff, particularly the woman working at the counter in Terminal 2 and the shuttle bus driver. Additional charges applied at time of collection which were not transparent during booking process. Car provided was much smaller than that advertised for the category. Slow pick-up/drop-offCons:Everything, would never rent from them againReviewed 9 Aug 2019
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4.0
Pros:The outside of the car was dirty, the transmission would easily slip into reverse (no down press, or button to engage). They were going to charge me for a dent in the hood, fortunately my wife had taken a picture of it when we picked up the car.Reviewed 11 May 2019
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4.0
Pros:the second car was very good. they helped us at the airport which was a better location. However, the agent that helped us was less than helpful. it needed to be clearer that if you didn't take their insurance they were going to put 7500 euros on your credit card. he was unwilling to provide options. In comparison we dealt with another company in glascow and they provided good alternatives with reasonable costs. A much better experience.Cons:The first car they gave us was old and not in good working order. we returned it and got a much better, newer car that worked well.Reviewed 27 Oct 2018
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8.4
Pros:Friendly pick up staff at counterCons:Small size 7 passenger. I clicked on a Ford Galaxy and that is what I wanted but you confirmed an Opel Zafira. We call that Bait and Switch which is illegal in the USA. Very NOT happy with the size of the car and your deceptive business practice.Reviewed 21 Aug 2018
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2.0
Unsatisfactory and unprofessionalCons:The woman at the Dublin Airport Avis booth quoted double the cost of online quote. The workers were unprofessional, not accommodating. I rented same car from Sixt Irish car rental for half the price. I will not use Avis!Reviewed 13 Aug 2018
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6.4
Not in terminalPros:Friendly staffCons:The car pickup was advertised as in terminal and it was not in the terminal. I picked this company because it was advertised as in terminal.Reviewed 26 Feb 2018
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10.0
Efficient and Smooth. Very Happy.Pros:Process for returning the car was very efficient. Personnel were very friendly and helpful. Even though it was a very busy morning, things progressed smoothly with minimal wait.Reviewed 8 Oct 2017
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2.0
Cons:We showed up at the rental car office and our reservation was cancelled.Reviewed 3 Oct 2017
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6.8
Car was nice but not large enoughPros:Car was comfortable and drove well.Cons:The car was shown as a 7 passenger car and the photo that accompanied the car on line was nothing like what we got. We had 7 golfers going for a trip in Ireland and rented what was shown as a relatively large van. When we got the vehicle, the only way to get 7 in the vehicle was to fold up some seats in the rear which left absolutely zero room for luggage, much less golf clubs. Further, we were on a relatively tight time frame and it took well over 30 minutes to get the car after check in. In short, we got something that wasn't what was portrayed and got it late.Reviewed 31 July 2017
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10.0
Pros:Custermer service I booked My car a day later and the gave me a van the day before my booking dateReviewed 4 June 2017
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7.2
Too smallPros:Staff was nice and helpfulCons:Description did not match car. Description said it would fit 6 people and 5 bags. But, it failed to mention you would have to hold those bags on your lap! There was only room for a backpack in the back storage area!Reviewed 31 May 2017
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