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Pros: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"

Pros: "Seat super comfy"
Cons: "All okay"

Pros: "Crew was very polite. Great food and service."

Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Cons: "N/A"

Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."

Pros: "The crew was amazing. The meal choices were great !"

Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Cons: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"

Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Cons: "Nothing."

Pros: "I would recommend to everyone JAL"

Pros: "Lots of room, generous checked luggage policy, great airline."
Cons: "Nothing"

Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."

Cons: "Selections of movies"

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."

Pros: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"

Pros: "Boarding and crew"
Cons: "Lost luggage"

Cons: "turbuance"

Pros: "Wonderful Crew."

Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."

Pros: "I didn't expect neck pillow on board"
Cons: "Seat wilder would be great"

Pros: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
Cons: "Nothing."

Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."

Pros: "Friendly and respectful staff, great meals, tasty!"

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "Staff was great and plane was clean"

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."

Pros: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"

Pros: "Friendly staff"
Cons: "only drink provided but no snack"

Pros: "Finally arriving"
Cons: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."

Pros: "Best and consistent service."

Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."

Pros: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Cons: "11 hr flight"

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "SERVICE was amazing and everything was very smooth"

Pros: "Shortest travel time to Japan"
Cons: "OLD PLANES Touchscreens won't 50% of the time"

Pros: "The crew's attention to detail, service."
Cons: "Sort of bumpy flight."

Pros: "The crew were cooperative and the supplies were good"
Cons: "The chairs were not comfortable and the toilets were so dirty"

Pros: "full service"
Cons: "long flight"

Pros: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Cons: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."

Pros: "The service, the air hostess, love them all."
Cons: "Flight in Asia was better, because the plane was better, this flight needs a new upgrade on technology, other than that it was perfect."

Pros: "Great staff, good food"
Cons: "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."

Pros: "The service was amazing even for an economy class. Everyone was respectful and friendly. It was a pleasant experience and will fly JAL again."

Pros: "Was blown away by the food on my flight to Osaka. Can't imagine better. Would definitely recommend and fly JAL again."

Pros: "Everything about the flight was good."

Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."

Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."

Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."

Cons: "Delayed flight for no apparent reason"

Cons: "Headphones- only one channel."

Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"

Cons: "Entertainment on the Boeing 777 suffered from access problems"

Pros: "Great"
Cons: "Everything thing is fine"

Cons: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."

Pros: "All good"

Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."

Pros: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"

Pros: "The crew was excellent"

Pros: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Cons: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"

Pros: "Everything was good - food, entertainment, on time."

Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Pros: "quick eficient"
Cons: "long flight"

Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "My volume did not work well on the entertainment system."

Pros: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Cons: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."

Pros: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"

Cons: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."

Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."

Cons: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."

Pros: "Great service. Courteous staff"
Cons: "Outdated IFE-overhead screens. Biz customers get iPads preloaded with movies"

Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"

Pros: "Crew was very accommodating."
Cons: "Nothing to report."

Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."

Pros: "Good attitude from staff"

Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"

Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."

Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."

Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"

Pros: "They had a surprise business class update waiting for me. Wonderful experience."
Cons: "Nothing"

Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"

Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"

Cons: "horrible customer service at the airport. very unaccommodating."

Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing . everything was fine."

Pros: "Good service, plenty of entertainment options, modern aircraft."

Pros: "Nt bad"
Cons: "Attendants were skiving at the back"

Pros: "Crews and quality of food was great"
Cons: "Seating"

Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."

Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."

Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."

Pros: "No problems at all!"

Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."

Pros: "Crew Boarding"
Cons: "Food Not so comfy"

Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"

Cons: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."

Pros: "The crew were very friendly and helpful."
Cons: "I am a very tall man and was unable to have an exit row seat. It was not explained why just that they were not available. When I booked the flights I was told to get to the airport as early as possible as exit row seats cannot be booked."

Pros: "Great seats, great crew."
Cons: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."

Pros: "The crew were very helpful and the food was good."
Cons: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."

Pros: "Comfortable seats. Good food."

Pros: "Great food & great entertainment. Love the free WiFi"

Cons: "Food worse quality than before. No snacks as well"

Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"

Pros: "Great crew, excellent legroom"

Cons: "Info system is not that easy to navigate So hard to find a movie"

Pros: "The seats were very comfortable, good entertainment"
Cons: "Poor gluten free options"

Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"

Cons: "Too long of a wait for "parking" after landing"

Pros: "Everything was nice.."
Cons: "None..."

Pros: "Fast and easy"

Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"

Pros: "the seats, the window"
Cons: "fliglth to short"

Cons: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."

Pros: "Crew service, and service at Emirates lounge in Dubai, were outstanding"

Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"

Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"

Pros: "Comfortable overall, not much turbulance"
Cons: "Nothing"

Pros: "Comfort, amenities"

Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."

Cons: "All good"

Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"

Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."

Pros: "The relaxed environment and the crew are amazing"
Cons: "Some snacks between the food service"

Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"

Pros: "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
Cons: "All Good"

Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."

Pros: "Our seats & the crew."
Cons: "Food was ok & entertainment was ok but not great."

Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."

Pros: "Got upgraded to Business!"
Cons: "Nothing really, crew was professional"

Pros: "Bar in business class"

Cons: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."

Pros: "Everything"
Cons: "Nothing"

Cons: "The fact that I didn't fly due to ill health and got no refund"

Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."

Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"

Pros: "The entertainment system"
Cons: "Everything else"

Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"

Pros: "Emirates doesn't fail! Great service!"
Cons: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"

Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."

Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"

Cons: "The Emirates business lounge in Dubai is terrible, overcrowded, too big, food passable, very little service."

Pros: "Loved the staff, very friendly and extremely accommodation nothing was too much trouble. Very comfortable"

Pros: "My wife requested airport assistance st Dubai and Dublin and it was excellent with the staff involved extremely helpful."
Cons: "We were disappointed with the food in business class. It was not better than economy except for the quality and amount of wine served."

Pros: "The airplane was nice and clean, good selection of movies and music."
Cons: "I didn't like the service! Flight attendants are not very helpful Food was very bad!"

Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."

Pros: "Started my Movie on the Ground before takeoff"
Cons: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."

Pros: "There's nothing not to like"
Cons: "The whole experience is very good"

Pros: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"

Cons: "I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket."

Pros: "Free food, relatively spacious"
Cons: "more food!!! REEE!!!"

Pros: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Cons: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."

Cons: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"

Cons: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."

Pros: "The flight was good. Fairly good food"
Cons: "Made me check my bags on my way back for no reason"

Cons: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"

Pros: "Baggage out fast Separate bus for 1st and business"
Cons: "Cabin was cold Seat not as comfortable as other business classes"

Pros: "All good, just perfect and friendly crew. Great aircraft (B777)"

Pros: "Spacious Aircraft, nice business class, friendly crew, punctual flight"

Pros: "Great airline overall!"
Cons: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."

Pros: "Staff"
Cons: "Delay"

Cons: "Entertainment system was not working"

Pros: "The booking to a new flight was seamless."
Cons: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."

Pros: "The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional."
Cons: "I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!"

Cons: "Flight was 30 minutes late which made our connection very tight."

Pros: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Cons: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."

Pros: "On time flight"
Cons: "Are the seats getting smaller or am I getting bigger?"

Cons: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."

Pros: "Swiss Air the best!!!!"

Pros: "Service was excelent puntualiti was excelente thank you very much"

Pros: "Nice crew, nice plane"
Cons: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"

Pros: "Crew was attentive and courteous. Everything from check in to landing was simple and streamlined."

Pros: "Smooth flight"
Cons: "Ordered kosher and did not get it"

Cons: "Old planes. Food was okay. Business zeats not too comfortable."

Pros: "Friendly staff"

Cons: "Lost luggage"

Cons: "Bathroom not clean"

Pros: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Cons: "No complaints"

Pros: "Great"

Pros: "The staff was excellent and friendly"
Cons: "I didn't enjoy the food"

Pros: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Cons: "Nothing."

Pros: "The crew is rude"
Cons: "40 min delay"

Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."

Pros: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Cons: "Boarding was a little chaotic"

Pros: "One on the plane service and food were very good. In flight movies limited in number of choices"
Cons: "Flight delayed over an hour because they couldn't fuel the plane and had to wait for trucks. Did not update the board at the gate with boarding times and people waited on long lines unnecessarily because they did not update the boarding times. Very frustrating."

Pros: "Food and entertainment"
Cons: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."

Pros: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Cons: "unable to choose seat without paying extra."

Pros: "Excellent customer service, and on time flight"

Pros: "The whole experience was excellent didnt hv to wait long for luggage"
Cons: "Pressure to make connecting flight"

Pros: "It takes two minutes to get to a live operator when you call. Simply amazing."
Cons: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."

Pros: "Comfy seats. Friendly staff. Lots of food and beverage options"
Cons: "The length of the flight. But I don't know how to make it shorter"

Pros: "Very little"
Cons: "I paid extra for seat selections and then they did not give me those seats."

Pros: "Loved the food and wine. Very comfortable flight and the staff was wonderful"

Pros: "only a short 1 1/2 hr flight but the attendant was wonderful."
Cons: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."

Pros: "Not much"
Cons: "Most uncomfortable seats/Bed. tray table hard to come out. no one answered the bell. Old movies (same 2 yrs ago). 1st meal OK, not great. Second meals not good at all. They should learn service from Lufthansa/United or Emirates. Very Disappointed."

Pros: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Cons: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."

Pros: "Agbundance of newspapers and magazines and great variety of entertainment"
Cons: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."

Cons: "We didn't had entertainment"

Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."

Cons: "Window seat.... 9A ..... no window......"

Pros: "great crew"
Cons: "flight delayed - but that happens..."

Pros: "Staff were friendly"
Cons: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."

Cons: "Less single use plastic on the flight"

Pros: "Lovely staff"
Cons: "Entertainment"

Cons: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."

Pros: "Good seats in exit row"

Pros: "Kind crew"
Cons: "Food is terrible."

Pros: "The service was really good"
Cons: "My bag was broken when it came off the plane so I wasn’t happy about that."

Pros: "Overall a good flight"
Cons: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."

Pros: "Online check in"
Cons: "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"

Pros: "On time, could have actually been early, but no."
Cons: "Uncomfortable cramped seats, selection of entertainment was dire, nothing I wanted to watch."

Pros: "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
Cons: "Smallish serves of food (dinner & light breakfast) for a long flight"

Cons: "I tried to change the date and/or the routing for the return flight, but it would have cost more than to buy a new one-way ticket, so I didn't use it at all -- and got no refund."

Pros: "The flight was fast, crew was awesome and overall was awesome"
Cons: "My kayak app wasn’t updated to the correct flight time so they had to put me on the last flight to Melbourne that would make it. Thankfully quantas is awesome and got it done."

Pros: "Great service, very attentive with my 2.5yo toddler. Also the baby change rooms in the Business Lounge were some of the best I've ever used."

Pros: "Arrived alive."
Cons: "Sketchy plane. Too many speed changes. Left late."

Cons: "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."

Pros: "I’ve taken Qantas once before and it made my trip from the US ato AU so much more relaxing. I just took Qantas again and was even more blown away with everything. The crew members are extremely nice and are always present to help you with something you may need."
Cons: "nothing. all good things!"

Pros: "Landing"
Cons: "There was no entertainment on board. There was provision for iPads in the backs of the seat, but none provided. There were drop down TVs but the audio was not working. Had I known in advance that this would be the case, I would have been able to prepare my own device and headphones."

Pros: "Love going to Yancey when we are pushed by the tail winds!"
Cons: "Breakfast was dire"

Pros: "Upon confirming my flight I had received a middle seat. When I got to Sydney I was able to talk a host at the gate to see if she can move to an aisle seat. She did and it was at the front of the row with plenty of leg room. I couldn’t have asked for a better flight home."
Cons: "The mess other passengers made. Have some respect for yourself and the stewardess. I could only imagine the home some of these people Live in."

Cons: "The gate displayed on the boards in the departures area did not match the actual gate (17C). Confused a lot of passengers as the gate displayed was through the international area. Limited seating at the gate."

Pros: "Comfortable seats, good food choices, great service."

Pros: "Friendly and easy"
Cons: "I found the seat really uncomfortable. My back was hurting well before the end of the flight."

Pros: "Speed of flight was excellent. Overheard storage was good."
Cons: "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."

Pros: "Service and flight attendants were great"
Cons: "Breakfast the food was over heated and dry."

Cons: "Food and service was appallling. ... an insult to be assed a Lindt choc (1) ... by hand."

Cons: "Arrogance of the crew"

Pros: "It was all good, start to finish."

Pros: "Crew were pleasant"
Cons: "Bathroom for business class was out of order about 2hrs before landing, were told to use the bathroom in the back of plane!"

Pros: "I always enjoy the flights that have the in-seat entertainment."
Cons: "No complaints."

Pros: "Ok"

Pros: "Little"
Cons: "Arrogance of the crew"

Pros: "I knew what to do without having been there before, thanks to electronic info available at my seat, in-flight announcements and signage at the airport."

Pros: "Food"

Pros: "i wanted to add a bag to my itinerary but 3rd party didnt get back to me in time and i couldnt afford to upgrade at the airport. a little disapointed, probably wont go 3rd party again ."
Cons: "i wanted to add a bag to my itinerary but 3rd party didnt get back to me in time and i couldnt afford to upgrade at the airport. a little disapointed, probably wont go 3rd party again ."

Pros: "Helpful crew. Seats so close together, very difficult tou get out to use facilities. Meals tasty."
Cons: "See last comment above."

Pros: "Economy cabin red-eye service Perth to Sydney included sandwich and drink soon after departure, quiet cabin with ample at-seat entertainment for those electing not to sleep on the way, and cold bottle of water immediately upon decent in the morning. Being from the US, the cabin and service level far exceeds domestic service offerings from the large US carriers. Value quickly exceeds that of low-cost carriers, especially as a checked bag is included."

Cons: "Toll staff during boarding rude"

Pros: "Seamless flight & good service from the cabin staff"
Cons: "Bus from terminal to plane No inflight entertainment"

Pros: "Everything, the crew, the service, the amenities."
Cons: "Nothing to complain about, it was a great flight."

Pros: "Qantas Launge"
Cons: "Nothing"

Pros: "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"

Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."

Pros: "On Time performance"
Cons: "Catering/Food"

Pros: "It was comfortable"
Cons: "I couldn't request a vegan meal online for some reason & once i got to the airport it was too late so i went hungry"

Pros: "Friendly service."

Pros: "Friendly, helpful and professional crew which which always makes for a better overall experience."
Cons: "The crew seemed to have to spend much of their time as IT consultants assisting with iPads."