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Flights were both delayed. No luggage on arrival for the whole plane and no contact since submitting a PIR.

Flight from Dubai to Zagreb very bad cabin crew. Bad food

Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions

The experience was not as pleasant returning as leaving. Went through clearance twice, crew was not as customer focused.

Good but needs to improve cleanliness Coffee serve cold Needs to raise standard serving food Otherwise good

I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.

Very bad !! My confirmed ticket got canceled with out notifying me in hyd airport , crew didn’t help us out !! They were very rude!! They made me pay for the confirmed ticket again !! Can you please let us know how I can get the refund for the ticket I paid

The lounge Emirates uses at Jeddah airport is horrible even with the opening of the new section. Food selection is poor and never enough seating . Staff are not friendly. Boarding process at Jeddah always an absolute mess

Excellent airlines. I highly recommend using Emirates. Its my number 1 airlines

Food was not eadable. Testless and not apealing. order for indian vegitarian, recived spice less. combination of main course and side iteams are far away from traditonal food, serve less iteams. , but eadoble. Thanks

This time is good . Don’t cancel flight with out early notice .

Very good experience, considering the short flight the meals were served promptly after takeoff.

X class seats in row 3 with the new configuration are very poor in fact I feel 3B and 3E should no longer be considered as X class seat as there is no forward seat pocket available to these seats and greatly reduced leg room due the intrusion of the business class armrests/table module

It was pretty good. Everyone friendly. Like all airlines, the draconian limitations on baggage and weight and not giving even a free soda kind of drags down the experience a bit.

Last 10 minutes boarding they canceled the flight and didn’t organise anything

Estheticly the plane looks great, although the seats are way too upright. If the seats were just slightly more reclined then the comfort level would increase tenfold. I had the stiffest neck after just a short flight due to this. A nap was almost out of the question.

Cabin crew were very professional and welcoming. They certainly appeared to have lifted their game. Congratulations

I know not directly a Virgin "thing" but I hold Virgin responsible for their subcontractors. Had to wait 45 minutes waiting for baggage at PER before the belt conveyor even started. This is unacceptable and hopefully Virgin engages with whoever to pull their fingers out. I realise PER staff are generally slow at the best of times but this was ridiculous. Maybe more seating for those waiting, a cafe in the baggage area for a light meal while we wait or at the very least a troop of dancing girls to entertain the punters while they stare at the conveyor belt start light almost willing it to fire up.

Very poor. Flight was cancelled due to captain exceeding hours. Told to fend for ourselves for 12 hours until a new flight could be done. This meant overnight accommodation in Hobart. Next plane was delayed and no food onboard. No apologies from Virgin. Extremely disappointing.

Flight was cancelled due to a mechanical fault - Virgin rebooked me on a flight 6 hours later so I cancelled and flew with another carrier

No towels or tissue and chocolate and mint provided before arrival

The made us waiting and held our passports and boarding pass making us miss our flights

I found it weird that the quality of the flight different from Australia to Doha than the Doha to Berlin leg. The quality of the toiletries pack (was in a box from Australia) and then a proper bag from Doha. The biggest variation was the inflight entertainment, which had a significantly shorter amount of content compared to the Doha flight. My QSuite seat was also broken and did not recline all the way flat. Wasn’t the best and I wouldn’t be happy if I’d paid cash for the flight.

From Montreal to Doha , we habe two complaints : 1) They want to charge for Seat Selection, claiming that the Class of ticket bought on Kayak did not cover seat selection. It such a penny pinching rule, I told them, since we paid almost $20,000 our 3 tickets , that rule should never exist. Also I reserved my tickets so many months ahead, I expected they will naturally put the family together or move somebody else to keep our family seating together. I filed a complaint, and NOBODY ANSWERED. 2) In Montreal, Qatar has an arrangement with the National Bank Lounge. It was so overcrowded and the Lounge is so bad in terms of service and food, amenities etc... The WORST lounge . Why Qatar not have another arrangement their Business Class clients in Montreal. The Air France KLM Lounger is better, the Air Canada Lounge is better. Qatar should send somebody to take a look ! Joseph Chung

The crew was courteous and efficient. There was no entertainment or liquor service on this short international flight.

Food and entertainment was very very bad. Also, Doha airport is very bad. Entertainment was same for last 1 month....no change. Old movies. Food quality was sub par.

Fine. Don’t think I would fly with them again

The plane from Dublin to Doha was quite comfortable. I was in economy and the seats and rows were very tight. The man in front of me reclined his seat and it made my screen incredibly close to my face and I wasn’t able to take my tray down and my knees were pressed against the seat. I had to ask three times for him to pull his seat up but in his defence he hadn’t even reclined it far, the rows were just too close. I had a pain in my side by the end of the flight from the chairs which were quite worn and not very padded or supportive. It was a significantly inferior plane to the plane from Doha to Sydney and vice versa.

INDIGO connection is extremely bad.. will never book QATAR flight with Indigo connection.. I spend more money on Qatar flight to get better service but Indigo connection is worst than local flights

In spite of placing requests for vegetarian food, I didn’t get it because they ran out of stock. According to crew, only fixed number of vegetarian orders will be carried. Typically, they should have checked and served those who had specifically requested. I was one of those to get the food last.

Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.

1) crackly headphone jack 2) one of the emergency seats recline. Usually second row does. But in this case neither did 3) food was scrambled eggs or fruit. 4) fruit should not be the option to eggs 5)miserable unpleasant crew not a smile. Thought that was a virgin thing

Qantas are unable to service and unfit for purpose, they cannot transport Australians on time to overseas destinations. On top of the inflated ticketing, the Sydney flight to Santiago was impacted because the plane was delayed arriving and then further bungling by Qantas admitting the ground new ground crew in charge of cleaning were not trained. The impact on passengers with connecting flights was tremendous and long ques of frustrated passengers waiting for rescheduling. **Qantas has become the Australian Spirit of disappointment**

The staff we fantastic and seemed to work very well with each other

Business lounge in Melbourne mediocre. Look at Emirates or Qatar, Qantas! Great friendly crew. Food was good but Emirates is a level above. Business seat good. But can’t compare to Qatar. Main reason for booking Qantas is loyalty and terrific connection via Perth to LHR.

I was pleasantly surprised with my flight to LA with Qantas. Although seats were not the roomies, service was excellent.

The service and smooth landing. Food was delicious and the staff was friendly. We arrived earlier than scheduled.

Wonderful crew, good food. Absolutely loved the wine spritz and wish I could buy it!

Don’t like last minute airline change. Not able to choose seat earlier.

It's only a short trip from Sydney to Melbourne, which i have done many times. The trip met my expectations

1st of all on February 27th Abu Dhabi to Delhi flight the seat wasn't comfortable at all, coming back the Lounge at Abu Dhabi didn't have anything. Than the Food in the flight

1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.

Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience.

The staff was kind and polite, but it was very very hot and no ways to have some fresh air.it would be also be nice to have more time to sleep, since it was a night flight

My wife and I were upgraded to Business Class on our Dublin-Abu-Dhabi flight on the 22nd of January. Being served by "Mariyan" (not too sure about her name, she's from Tunisia) was the real highlight of our flight, she deserves to be working with etihad. We are looking forward to the next upgrade as we are flying back to Dublin on February 01, 2024. If I am not mistaken we have just reached GOLD status as Etihad Guests.

One thing is very important is you people not giving seat arrangement together to couple, senior citizen. You have to take care of senior citizen. Do not look about money. Money is not important everywhere. Make relationship strong is very very important. I like Etiyad air line out of all air line. Food was hot and delicious. Air hostess gave very good service, nice attitude, very good behaviour. I gave 10 out of 10 marks. Thanks Jivraj

Boarding was quick and efficient. Ground staff were pleasant and courteous. Food was tasty, portions were good for me. Food containers kept slipping on the tray. Tray would look better with an anti-skid tray mat. I had the bulkhead seat which was very uncomfortable for couple of reasons. Aircraft is designed with no throughput to move across aisle to aisle. Passengers kept jumping over my legs to get from one side to the other to use the toilet. Secondly I had a mother and 9 month baby next to me. Mom had to hold baby for 12 hours in her lap as he did not fit into the bassinet. Half the baby was on my lap during the flight. Aircraft temperature was very cold - light attendant said it was the central cooling and nothing could be done about it. Movie selection was very poor old and outdated.

Crew did not cooperate… I just asked water twice for one crew member and she didn’t get anything.. and when I asked other crew member he gave me water and he was not respectful.. I kept Hindu non veg meal chicken .. when I get my turn chicken was not provided and then they gave me veg paneer and green peas curry which I don’t like..

Everything was great. Cabin Crew was awesome and very helpful. Thank you so much.

It feels like the seat did not have any cushion just plywood. The seats are so compact that I could not even move at all and I am slim. Just imagine someone else. Singapore Air and Emirates are far far better than this. Do not even travel for free. For a 12 hour flight sitting on a plywood is horrible experience and on top of that the person at checking counter at NY was worst and rude. Plus they charge arms and leg for everything. I think they would also start charging for belts and oxygen also soon. First and last time flying with Ethiad.