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Reviews for Budget in Florence

Recent reviews

Traveller rating

Excellent

12

Good

6

Okay

9

Mediocre

8

Poor

0

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car was cleanpick up and drop

get the carfriendly staff

car availablenext day

returned the carcustomer service

5.6

Pros:Nothing was exceptional. Parts is the experience were d fine and other parts were terrible.Cons:I booked a Mercedes Benz and was given a FIAT!!! They said it was the same category but there is no universe where those two brands are on the same levels. Total scam. My flight got in two hours late so they apparently gave my car away. I looked on the website and the car I was given was a third of the price of the car I had booked. Very bad, very unimpressed.Reviewed 30 Oct. 2019

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5.6

Pros:Staff was helpful, car was cleanCons:The check in process was pretty long, I was quoted 30 minutes and it took closer to an hour an half. The car pricing was also never broken down to me and the receipt wasn't itemized so I am not sure what I was paying for. The price was different than the price I paid online so I'm not sure what the extra fees were. The price could have been warranted but I wish the receipt would tell me what I was paying for.Reviewed 22 Oct. 2019

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4.4

Pros:Great car and drop off was easy.Cons:I had reserved the car for pickup at 10AM and the line was so long, I didn't get it until noon.Reviewed 2 Oct. 2019

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2.4

Pros:Dropping it back off.Cons:I could have gotten the car i reserved (Mercedes A class or similar) or a nicer one, rather than a Fiat 500 which was awful, dented and scratched, and didn’t even have a rear windshield wiper.Reviewed 11 Sep. 2019

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2.0

Pros:Only the drop off was a positive experience.Cons:Everything. They didn’t consider the rate I booked via Kayak, told me that wasn’t true and gave me a completely new rate. Staff extremely unprofessional and with a poor english. The car was disgusting, clearly they haven’t cleaned the vehicle for months. Horrible experienceReviewed 3 Sep. 2019

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6.8

Pros:Staff here was more helpful than Milan. At Florence out Reserved luxury class of vehicle was not available but they offered a higher class vs. being downgraded & given a manual shifter by Budget in Milan the prior week.Cons:Faster service would be nice - wait was < 30 min vs. 3+ hrs experience in Milan even with a reservation.Reviewed 28 Jul. 2019

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4.4

Cons:Pick up very long. 45 minutes waiting time. They talked me into buying full insurance although at the booking I already did. I forgot on the moment but they should have known....Reviewed 28 Jul. 2019

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10.0

Cons:Efficient, professional, and friendly suggestions from SimoneReviewed 16 Jul. 2019

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2.0

Pros:Nothing, they were rude and stole my money. They are falsely accusing me of damaging a vehicle and refusing to refund my security deposit.Cons:Not renting from here.Reviewed 2 Jul. 2019

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7.6

Pros:Staff friendly but drop off parking lot very hard to find; spent half an hour looking for itCons:Better drop off parking lotReviewed 16 May 2019

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3.2

Pros:Nothing good.Cons:Staff are not friendly and slow in response, the operating hour is very short during weekend and holiday, that make car return become extremely difficult. Staff did not explain the ZTL thing at all, luckily we did research ourselves in advance, otherwise it's very high chance to get fine in Italy.Reviewed 22 Apr. 2019

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8.0

Pros:YesCons:PriceReviewed 17 Feb. 2019

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More

• How much does it cost to hire a car from Budget in Florence?

  On average a car hire from Budget in Florence costs $422 per day.

• What is the most popular car hire from Budget in Florence?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Budget in Florence.

• How many car hire locations does Budget have in Florence?

  Budget has 2 car hire locations in Florence. Take a look at our Budget hire location map to find the best car hires near you.

• Does Budget have a car hire location at the airport: Peretola airport (FLR)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Peretola airport (FLR)?

  Yes