2.0
Spent several hours on hold, sent several emails. Need received Final receiptReviewed 11 May 2022
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10.0
Pros:Staf on both ends were greatReviewed 24 May 2021
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2.0
Pros:The counter was closed prior to the scheduled closing time. We were unable to pick up our rental under this reservation and had to check nearby counters that were still open to try to find an available rental. The entire fiasco ended up costing us more than double the original reservation. How will we receive compensation for the unacceptable incompetence?Cons:You could have remained open until your scheduled closing time or at least until our scheduled pickup. We called ahead once the plane was on the ground and no one ever picked up despite it being 15 minutes prior to our reservation.Reviewed 11 May 2021
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6.0
Cons:Our flight was delayed, the rental office was closed at the airport when we arrived at 1205am. No options but to wait there till 7am to get car. Spent $185 for a cab and hotel that wasn't in our travel plans or budget. No help or discount from budget rental!!!Reviewed 7 Apr 2021
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10.0
Pros:Staff was very friendly and quick in the renting process.Cons:NothingReviewed 23 May 2020
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9.6
Pros:Staff was AWESOME!!! So kind and so helpful!!!Cons:Lower prices--especially the fees--would be greatReviewed 5 Jan 2020
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2.0
Pros:The staff at the pick up location was friendly. But the staff at the drop off location was rude.Cons:I rented the car for only one day from Kansas City Airport to Cedar Rapids Airport on 8/30/2019. My rental was $97 and I also paid a pre-paid fee for gas of $35 making my total $133 in total. My account shows budget charged me $300 and an additional $11. Please I need my refund and this to be fixed.Reviewed 31 Aug 2019
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6.8
Cons:We were overcharged for insurance but the people in St. Louis wouldn’t deal with the problem. Now we need to deal with KCReviewed 19 June 2019
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6.0
Cons:Car class reserved was not available, an intermediate sedan. The only options available were gas guzzling sports car or mini van.Reviewed 26 Feb 2019
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10.0
Great ChoicePros:we had a great experience, asked for a mid level SUV and was given a Jeep Renegade. The vehicle as clean and everything we asked for. The check in and return went very well without issues. We would consider using Budget again when in KC.Cons:all went well, no issues.Reviewed 23 Oct 2018
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8.0
Pros:Car was clean and ran wellCons:Confusion at reception counterReviewed 23 May 2018
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4.0
Mistake not AdmittedPros:Turn in of car was fine.Cons:I was given a key and a space number after check in and both were wrong. The car that fit the key was in a different space and was not what I had reserved. I had to return to the counter and the clerk refused to acknowledge any error and left me standing at the counter.I eventually walked outside again to find her and she had obtained a different car. I had to go back in and redo the paperwork. No apology was ever offered.Reviewed 3 May 2018
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