Cons: We reserved online for 1pm on a sunday. We arrived at 1:05 to see they were closed. We were late, so we were ultimately responsible, but I think it's clear that they should make the last reservation 12 or 12:30 if they close at 1. Or maybe give us a courtesy call to let us know that we can't reserve a car if we are a few minutes late.
The guy who turned us away was rude and short with us. He made it clear that he could not care less that our travel plans were screwed up. He could not be bothered to point us in the right direction of somewhere we could get a car.
I'm going to avoid renting from Enterprise from now on
23 Oct 2016
Pros: Friendliness and service.
Cons: No one told us they closed at 6 p.m. I made it in on time, but it was due to luck--not planning.
27 Nov 2016
Pros: The staff at the Enterprise in Jamaica, NY was wonderful. Very helpful.
Cons: Gas was not included in cost of rental. You could opt in at a low price per gallon,but it was still disappointing.
6 May 2017
Worst Service I've ever had
Pros: The staff was friendly
Cons: Had a reservation when I arrived they didn't have 1 car available.
22 Jun 2017
Pros: The workers were nice.
Cons: I did not like that I had a reservation for 4pm but when we showed up an employee had taken our car somewhere and we had to wait 30min or more to get into our vehicle- which ended up putting us an hour behind for our out of town show we were trying to make it to. I did not like that the car only had half a tank of gas when I got it. It also had ashes clearly left in the car from a previous driver. Not in an ash tray just in random places all around.
2 Dec 2016
Pros: Caroline and Dave were both very helpful and friendly. And I was in and out quickly on both pickup and return.
16 Jan 2017
Pros: Excellent customer service, despite it being a very busy day they all did everything possible to assist and get me a car as quickly as possible. Will definetly come back.
8 Oct 2016
Pros: Car was excellent-
Good pick-up speed
Clean Good mileage
Getting car was fast and orderly
6 Dec 2016
Computer error on Thanksgiving week, but great cus
Pros: We were upgraded to a nicer vehicle (Toyota Corolla to a Hyundai Santa Fe).
After the computer error both the national Wnterprise office and the local rental location in Flushing were quick to fix the issue and charge us appropriately.
Cons: The upgrade vehicle had worse gas mileage than we had planned on which was significant for a drive of ~2,000 miles.
The "free" upgrade did not include unlimited mileage when all my initial rental paperwork did. We later found out that it is standard for nicer vehicles to not have unlimited mileage. However, this caused some stress at pickup because with our "free" upgrade (because it was the only vehicle on the lot) we were now going to have to pay $.25/mile over the included amount of miles. This would have been over $100 extra for our long trip. *this was all corrected relatively quickly, but after a few phone calls with the national and local office*
28 Dec 2016
On the Ball
Pros: Very friendly, down to earth staff. Their customer service was on the ball. Plus, the price matched the booking quote - the only surprise was...a free upgrade! It definitely made our Christmas better.
Cons: Maintenance light came on and low tire pressure came on.
19 May 2017
Cons: I had a very bad experience, and i would like some of my money refunded.
I have been told that the Hertz staff with whom I spoke put notes in the account.
I was given a choice to pick-up a car as late as 9 pm, if i am not mistaken.
I scheduled a pick-up for 6 pm, but learned that the office from which I was supposed to pick-up closed at 6 pm. How can I pick-up a car at 6 pm from an office that closes at 6 pm?
You then charged me more than thirty dollars to pick-up the car at a different location.
I request a refund of the difference between the original rate, approximately $72., and the final rate of approximately $114.
Please respond to me at firstname.lastname@example.org as soon as possible.