Cons: We reserved online for 1pm on a sunday. We arrived at 1:05 to see they were closed. We were late, so we were ultimately responsible, but I think it's clear that they should make the last reservation 12 or 12:30 if they close at 1. Or maybe give us a courtesy call to let us know that we can't reserve a car if we are a few minutes late.
The guy who turned us away was rude and short with us. He made it clear that he could not care less that our travel plans were screwed up. He could not be bothered to point us in the right direction of somewhere we could get a car.
I'm going to avoid renting from Enterprise from now on
23 Oct 2016
Pros: Friendliness and service.
Cons: No one told us they closed at 6 p.m. I made it in on time, but it was due to luck--not planning.
27 Nov 2016
Pros: The staff at the Enterprise in Jamaica, NY was wonderful. Very helpful.
Cons: Gas was not included in cost of rental. You could opt in at a low price per gallon,but it was still disappointing.
2 Dec 2016
Pros: Caroline and Dave were both very helpful and friendly. And I was in and out quickly on both pickup and return.
8 Oct 2016
Pros: Car was excellent-
Good pick-up speed
Clean Good mileage
Getting car was fast and orderly