4.0
The car itself was fine, when we got in to get our car it was 1am. The customer service took an hour to just get our car with only 3 people in line. There were 3 to 4 employees and only one was at a desk taking people. It was super frustrating as no one seemed eager to move things along. It of course didn’t help that I had two crying/tired children waiting in the lobby the whole time.Reviewed 22 May 2026
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2.0
Unprofessional Customer support serviceReviewed 15 Apr 2026
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10.0
All was good.Reviewed 18 Feb 2026
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4.0
Had to wait at least 20 minutes for them to retrieve a car from the lot and there was no representative to assist other than someone passing by saying we’re doing the best we canReviewed 5 Oct 2025
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2.0
I waited in line at JFK for over an hour from 10-11am on a Friday morning to pick up my pre booked vehicle. It was a shambles - so very slow to process each customer. Never had such a wait at Hertz? That said, staff were ok, car was clean enough (not showroom condition) and have not yet returned so can’t comment.Reviewed 12 July 2025
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2.0
Absolutely horrific. Actually put me in an unsafe position, customer service is offensive and ended up costing me more money because I was stuck.Reviewed 30 June 2025
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8.0
Intially I saw the reviews of Avis on google and was really worried that I chose the wrong rentals, but to my surprise I actually had a good experience. I pre checked in and was able to pick my car in 10 mins, which was very convenient.Reviewed 6 Jan 2025
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6.0
I received a hybrid that had less than 10 perfect battery life. I did not enjoy the car for the entire first day of rental because I was afraid to drive it due to the battery life being so low. I had to find someone willing yo place an app on their phone and then drive out of the way to locate a plug in that I had to pay money to charge the vehicle up before I could comfortably or safely drive anywhere. The battery was not self charging as I drove it and there were no instructions on charging time,location ,etcReviewed 26 Oct 2024
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2.0
They were rude, stole items, and overcharged usReviewed 16 Sept 2024
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6.0
Staffs were friendly; however, the lines at the pick-up location were very confusing. I wasn't sure which line was for people who had reservation. I figured it out in the end by asking people who were in lines. So, better signs for directing the customers to the right place would be a plus. Again, all the staffs were very friendly and helpful, and I really appreciate it (I was with 3 kids waiting for the car at around 1 am). Drop off was easy. Again, staff were very helpful. I would recommend Avis.Reviewed 31 Aug 2024
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2.0
I arrived in time at 2 AM to pick up my car to be told by the staff that they no longer have any cars and there is that there is nothing that they can do for us!!!!!!!! My wife and i were left stranded with 4 luggage and had to take an Uber for $400 to our home. You will be hearing from my lawyer. TarikReviewed 5 Aug 2024
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6.0
Staff at pick up was rude, which is rare, She did not explain the process, was sarcastic upon answering my questions. Not a great experience. Older lation-american lady.Reviewed 28 July 2024
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