Car Hire West Hollywood

Cons: At first we received a car with 60K+ miles on it, not really new but we decided to go with it. The car had a lot of damage on the outside (scratches and small dents). After 5 days of usage the battery of the car key ran out, so we couldnt start our car in the middle of nowhere without any service on our mobile phones. The car wasnt even clean; we found a credit card of somebody else in the dashboard!! Service at Hertz in Hollywood (LA) was really bad and almost even rude to me. Decided to go elsewhere and change the car. After the change we didnt have any issues. Long story short: do NOT rent at hertz hollywood

Cons: Prepaid order was canceled by the rental and and a new agreement setup at the location. Not only was this more expensive, they put an additional $200 hold on my debit card. When we noticed, we called Hertz customer care. They didn't know how to address the issue and we were hung up on multiple times. When we called the location there was no answer. Kind of ruined our tightly budgeted vacation. I'll never use Hertz again.

Cons: I specified the LAX airport in my original booking and when I had the reservation rebooked to include the certificate I was not notified the original reservation was incorrect and that they were keeping the same incorrect pick up and drop off location. I ended up spending $300 more bc I had to get the walk in rate and spent unnecessary time at the Hertz location sorting out your error.

Cons: Kayak set the pick up location to be 3 miles away from the airport, which in LA is a $20 Uber. Luckily, Hertz let us cancel the reservation free of charge so that we could rebook a Hertz car at the airport

Cons: Facility was under-staffed Long wait to pickup/dropoff

Cons: it took a little before I got the attention at the office, because Hertz is a part of different representations of companies like Lyft etc.

Cons: The car was really basic. For an suv. I atleast expected the seats to be adjustable for height.!!!. The car smelled of smoke which was very annoying as i had kids. The company should run a no smoking policy if they already dont. If they do they should valet the car appropriately. The change oil sign was on full time, however the car worked fine. They could do by a drop off / pick up service for international customers.

Cons: We reserved a car through kayak and even received a confirmation call from enterprise and when we arrived they didn't have the car we wanted available (convertible). They didn't have any cars available for us besides a pick-up truck which would have been a miserable choice for the road trip we were taking. We had to wait 3 hours before anything options were available which significantly delayed out trip.

Cons: Pressure to buy insurance