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Enterprise Rent-A-Car

7.2

Good

Read 8 reviews

Cleanliness

6.9

Comfort

7.3

Pick-up/Drop-off

7.1

Value for money

6.7

2 locations in Church Hill

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Locations in Church Hill (Richmond)

207 E Main St

+1 804 648 7612

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	00:00 - 00:00

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5105 S. Laburnum Ave

+1 804 222 2700

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	09:00 - 12:00
Sunday	12:00 - 16:00

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Reviews

2.0 Poor

Anonymous, Apr 2025

People mover

Despite having a reservation, they had no car for us. We were forced to pay considerably more at a competitor.

2.0 Poor

CrAmy, Sept 2024

People mover

I booked my vehicle to be picked up at the Richmond VA airport. Upon arrival at the counter I was informed that they didn’t have any cars available and that my reservation was kicked over to an enterprise office 25 minutes away. I then had to take a $40 Uber ride with my wife, 3 young kids, and 78 year old Aunt to the other office to pick the rental car up. I asked if I could return the van to the airport so I wouldn’t have to take another $40 Uber ride at 4:30AM on the day we were to return the car. I was originally told that would be fine, and then when double checking with the enterprise employee on that before driving away she then informed me that if I were to do that I would’ve be charged a $50 fee for not returning it to the same place. The van we rented didn’t look like it had been washed on the outside at all, and the inside looked like it had been quickly vacuumed by an employee with no interest in making sure the vehicle was actually clean. There was also a book in the glove compartment from the previous renter which indicated that they didn’t really go through the van before renting it to us. I called enterprise the day before we needed to return the car to get clarity on if I would be charged a fee or not. The person on the phone told me that there might be a fee, but that the office I rented the car from would call me that day to give me the details. I never heard from the office I picked the van up from and was left with the choice of return the car to an office that wouldn’t be open the next morning at 4:30 and then take a $40 Uber to the airport, or just drive to the airport and maybe be charged an extra $50. We dropped the van off at the airport (which was a very quick and easy process). I guess I will have to wait and see if I get charged an extra $50 or not. If so, I believe that should be refunded as well as the $40 Uber ride I head to take on the front end. If Enterprise is at all interested in customer satisfaction and retention, refunding me some of the original cost of the rental would be a great move in that direction and I would then be more than happy to rent with them again

10.0 Wonderful

Adam, Apr 2024

Standard

perhaps a lower rate. But that's wishful thinking.

6.0 Okay

Anonymous, Oct 2020

Pros:

The drop off was easy and efficient

Cons:

I was told that they did not have my car I reserved, then they did have it. It had no gas, so I had to wait for it to be filled up. They didn’t say anything about a $200 deposit, and they kept changing the price I paid while I was there.

2.0 Poor

Winston, Sept 2020

Pros:

Wasn’t allowed to rent car because I have a NC drivers license

Cons:

between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?

2.0 Poor

Winston, Sept 2020

Pros:

So I didn’t get to rent the car because of a rule about the drivers license not being VA! I was told that I could not rent !

Cons:

Polices are not standard across brand! And each location is given the power to stretch or blur the line between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?

Budget

6.1

Okay

Read 44 reviews

Best rated

Cleanliness

7.1

Comfort

7.2

Pick-up/Drop-off

6.1

Value for money

6.6

One location in Church Hill

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Locations in Church Hill (Richmond)

1 Richard E Byrd Terminal Dr

+1 804 222 6090

Monday	06:30 - 23:59
Tuesday	06:30 - 23:59
Wednesday	06:30 - 23:59
Thursday	06:30 - 23:59
Friday	06:30 - 23:59
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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Reviews

2.0 Poor

James, Apr 2025

People mover

Van tires without tread. Needed tire repair. Tires cannot pass inspection. Very problematic and expensive Return agent rude and unprofessional. No trolley available for luggage. Out of order stated on machine.

2.0 Poor

Thad, Oct 2024

Premium SUV

Car tires were not inspected prior to giving to me and had blowout at midnight that left me and my family stranded on the side of the road for three hours. Both front tires had steel belts showing fully around both tires.

10.0 Wonderful

Richard, Aug 2024

Standard

I was on guard that rental agency at up selling a running customers on returns/check-ins. I was like that at all with the professional and efficient staff on the desk. They were good people, very helpful.

8.0 Very Good

Anonymous, June 2024

Standard SUV

long wait to get car

2.0 Poor

Anonymous, May 2024

Pick-up truck

It took 2hrs for me to get my rental keys when I landed. I had to wait 1.5hrs just to get checked in and then another 30mins just to pick up the keys after being checked in. Absolutely ridiculous.

2.0 Poor

Anonymous, Feb 2024

Full-size

I had a reservation for 10, and didn't receive a car until 11:15. All of the other customers had to wait at least 30 minutes, and they had reservations too. Based on location reviews, this is the norm rather than a one off occurrence. The car was fine.

Avis

6.0

Okay

Read 19 reviews

Cleanliness

6.6

Comfort

6.4

Pick-up/Drop-off

5.9

Value for money

5.9

One location in Church Hill

Show locations

Locations in Church Hill (Richmond)

1 Richard E Byrd Terminal Dr

+1 804 222 7416

Monday	06:30 - 23:59
Tuesday	06:30 - 23:59
Wednesday	06:30 - 23:59
Thursday	06:30 - 23:59
Friday	06:30 - 23:59
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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Reviews

10.0 Wonderful

Anonymous, June 2021

Pros:

Dropping off was super easy.

Cons:

If the rep at the counter can go more into detail about policies, everything was explained very fast.

7.6 Good

Anonymous, July 2020

Cons:

The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.

Dollar

5.8

Fair

Read 32 reviews

Cleanliness

6.5

Comfort

6.5

Pick-up/Drop-off

5.7

Value for money

6.1

One location in Church Hill

Show locations

Locations in Church Hill (Richmond)

1 Richard E Byrd Terminal Dr

+1 804 222 8751

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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Reviews

6.0 Okay

Sheryl, Jan 2025

Passenger van

There was no one at the airport counter, and a sign for dollar that was misleading. The actual rental location was a booth in the rental garage outside in the twenty degree weather. There was only one person working the holiday weekend and the process took over an hour

2.0 Poor

Anonymous, Oct 2024

Supplier choice

No car available despite a reservation through kayak. Be careful!

4.0 Mediocre

Anonymous, Mar 2024

Standard

Car stinked of tobacco. Returned the car early and was assured I would receive an adjustment in my account, it has been over 2 weeks and still nothing. Do not recommend.

2.0 Poor

Anonymous, May 2021

Pros:

Dollar had no one at their counter. After a scavenger hunt from location to location we ended up at hertz where system was down for 45 minutes as we waited

Cons:

Service terrible and price was outrageous. We will let everyone we can know what a bad experience we had

2.0 Poor

Anonymous, Apr 2021

Pros:

nothing....

Cons:

pickup, one person working on a Saturday.....waited forever. Didn't get the right size SUV

10.0 Wonderful

Anonymous, Apr 2021

Pros:

Drop off was very easy. The Explorer was super comfortable and easy to drive.

Cons:

Inside of car was not cleaned very well at all. Fold down seats were full of dog hair. Between the seats was a nasty baby pacifier. So discusting !!!

Hertz

5.8

Fair

Cleanliness

6.8

Comfort

6.9

Pick-up/Drop-off

5.5

Value for money

5.7

One location in Church Hill

Show locations

Locations in Church Hill (Richmond)

4112 West Broad Street

+1 804 355 3840

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30

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National

9.1

Wonderful

Read 3 reviews

Cleanliness

9.6

Comfort

10.0

Pick-up/Drop-off

8.0

Value for money

9.2

One location in Church Hill

Show locations

Locations in Church Hill (Richmond)

1 Richard E Byrd Terminal Dr

+1 844 370 8284

Monday	06:00 - 23:5900:00 - 00:00
Tuesday	00:00 - 00:0006:00 - 23:59
Wednesday	00:00 - 00:0006:00 - 23:59
Thursday	06:00 - 23:5900:00 - 00:00
Friday	00:00 - 00:0006:00 - 23:59
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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Reviews

10.0 Wonderful

Jerry, Oct 2023

Luxury

Painless pickup and drop off.

10.0 Wonderful

Anonymous, Aug 2020

Pros:

Car was nice and comfortable

6.0 Okay

Anonymous, July 2020

Pros:

Easy drop off

Cons:

Reservation wasn't available when I picked up the car, I had to wait an hour.

Thrifty

7.1

Good

Cleanliness

7.7

Comfort

7.0

Pick-up/Drop-off

6.2

Value for money

8.0

One location in Church Hill

Locations in Church Hill (Richmond)

1 Richard E Byrd Terminal Dr

+1 804 222 8751

Monday	08:00 - 17:30
Tuesday	08:00 - 17:30
Wednesday	08:00 - 17:30
Thursday	08:00 - 17:30
Friday	08:00 - 17:30
Saturday	08:00 - 17:30
Sunday	08:00 - 17:30

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No reviews available

Eagle Rent A Car

No score available yet

One location in Church Hill

Locations in Church Hill (Richmond)

1202 North Boulevard

Opening times not available

Filters

No reviews available

Journeys Rent A Car

No score available yet

One location in Church Hill

Locations in Church Hill (Richmond)

5381 Glen Alden Dr

+1 804 370 4520

Opening times not available

Filters

No reviews available

327 travellers who hired a car in Church Hill gave the car agency they used an average rating of 6.2

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