Car hire in Shockoe Slip (Richmond)
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Driver's age: 26-65
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Cheap car hire in Shockoe Slip (Richmond)
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Shockoe Slip (Richmond) car hire reviews and directory
Dollar
5.8
Fair
121 reviewsBest rated
Cleanliness
6.5
Comfort
6.3
Pick-up/Drop-off
5.6
Value for money
6.1
One location in Shockoe Slip
Filters
Reviews
4.0 Mediocre
Mar 2024
2.0 Poor
May 2021
Pros:
Dollar had no one at their counter. After a scavenger hunt from location to location we ended up at hertz where system was down for 45 minutes as we waitedCons:
Service terrible and price was outrageous. We will let everyone we can know what a bad experience we had2.0 Poor
Apr 2021
Pros:
nothing....Cons:
pickup, one person working on a Saturday.....waited forever. Didn't get the right size SUV10.0 Wonderful
Apr 2021
Pros:
Drop off was very easy. The Explorer was super comfortable and easy to drive.Cons:
Inside of car was not cleaned very well at all. Fold down seats were full of dog hair. Between the seats was a nasty baby pacifier. So discusting !!!6.0 Okay
Feb 2021
Pros:
The staff made it easy. The car was perfect size.Cons:
It smelled of cigarettes really bad. And then I also smelled like them. I would have swapped but it was the only suv they had 😫2.0 Poor
Feb 2021
Cons:
There was only one person to service dollar, hertz and thrifty. I waited more than an hour outside in the cold to pick up the car. They would not call a supervisor because they said they couldn’t do anything anyway.Thrifty
7.8
Good
50 reviewsCleanliness
8.0
Comfort
8.1
Pick-up/Drop-off
7.2
Value for money
8.0
One location in Shockoe Slip
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Reviews
8.0 Very Good
Feb 2020
Pros:
Staff was efficient and friendly, unusual for a car rental desk10.0 Wonderful
Jan 2020
Pros:
VERY friendly and super-helpful !! The lady at the drop off area was the best!4.8 Mediocre
Jan 2020
Pros:
Drop off was easyCons:
Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!10.0 Wonderful
Dec 2019
Cons:
This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!6.8 Okay
Dec 2019
Cons:
Price8.0 Very Good
Nov 2019
Cons:
Depending on the time of day you land, one person might be managing 2-3 different rental desks (as has twice been my experience). The first vehicle I was given on this particular trip (a Jeep Cherokee) reeked of cigarette smoke and was not in great shape inside or out.Enterprise Rent-A-Car
7.8
Good
24 reviewsCleanliness
7.5
Comfort
7.8
Pick-up/Drop-off
7.8
Value for money
7.4
3 locations in Shockoe Slip
Filters
Reviews
10.0 Wonderful
Apr 2024
6.0 Okay
Oct 2020
Pros:
The drop off was easy and efficientCons:
I was told that they did not have my car I reserved, then they did have it. It had no gas, so I had to wait for it to be filled up. They didn’t say anything about a $200 deposit, and they kept changing the price I paid while I was there.2.0 Poor
Sept 2020
Pros:
Wasn’t allowed to rent car because I have a NC drivers licenseCons:
between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?2.0 Poor
Sept 2020
Pros:
So I didn’t get to rent the car because of a rule about the drivers license not being VA! I was told that I could not rent !Cons:
Polices are not standard across brand! And each location is given the power to stretch or blur the line between polices and their needs! Due to The environment that we are in with this Virus I’d 2020 I can not get into the DMV to change my drivers license to VA! But If I were traveling and my car broke down and I need a rental ! This would not happen at this location!?2.0 Poor
June 2020
Pros:
I didn’t like anything, we reserved our car for 8am, and 10am we were still waiting for them to bring a car from another location. Not only did we miss our flight from DC they gave us a car that was like $28 more per day and expected me to pay the difference which I couldn’t afford. You guys ruined everything and even made us arrive a day late for our vacation. When you’re on dialysis traveling can be extremely hectic & you guys made it ten times more difficult for a single mother trying to go on a trip.Cons:
Only book the cars that you have, we wasted so much time waiting on a economy sized car only to be hit with a 2 door Camero from another lot that we couldn’t afford. You seriously ruined my 1st solo vacation with my kids, nothing went as planned after we didn’t have a car to get to the airport. I seriously can’t think of any way it could’ve gotten worse. You made me look unreliable to the 2 people that were looking up to me for a good time.10.0 Wonderful
Mar 2020
Cons:
If I were Kayak, I would stop selling Allianz insurance with Enterprise rentals, they don't accept Allainz, so you're basically making people throw money away. I didn't appreciate that very much. In fact, I've been spreading the word.Budget
6.2
Okay
20 reviewsCleanliness
7.0
Comfort
7.2
Pick-up/Drop-off
6.2
Value for money
6.6
One location in Shockoe Slip
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Reviews
2.0 Poor
Oct 2022
2.0 Poor
Mar 2021
Pros:
The staff at the original budget rental we went to had poor customer service and was not friendly. After consulting many other rental car places, I was able to find one that could give us a car but it was not within the budget or the car that we requested.Cons:
Staff friendliness, the car being ready and the correct rental that was requested, and better services all around.9.2 Wonderful
June 2020
Pros:
Car was good, cleanCons:
Staff at Budget pickup in Richmond was just fine, nothing wrong with them, but just did their job and that was all.2.0 Poor
Sept 2018
Pros:
I liked the vehicle and the unlimited mileage.Cons:
Unprofessional and rude employees who did not value the customer. First and last time with Budget Rental because company appears to devalue customers. Terrible value for the money spent.. Not a good recommendation.6.4 Okay
Aug 2018
Pros:
The roominess, condition, and readiness were great, I just didn’t receive the type of car I requested.Cons:
My only real complaint is that I requested a Toyota Corolla (or similar) with the intention of getting a rental that was not a gas guzzler, since we would be traveling a long distance. Instead we received a Dodge Journey and had to fill up the tank multiple more times than we should have had to in a smaller car that I requested.10.0 Wonderful
Sept 2017
Pros:
Great staff hereAvis
6.1
Okay
18 reviewsCleanliness
6.6
Comfort
6.5
Pick-up/Drop-off
6.1
Value for money
6.1
One location in Shockoe Slip
Filters
Reviews
2.0 Poor
May 2021
Cons:
I arrived to pickup my car only to find none were available. The agents onsite were not customer service oriented. DId not offer suggestions or help with finding another rental agency. I did however go to the Avis rental agency at theRichmond Airport and they were very professional and accommodating.4.8 Mediocre
Dec 2019
Cons:
They should adopt automatic picking up keys without standing one hour in line.3.2 Poor
Oct 2018
Cons:
I booked a luxury vehicle; they "didn't have any," and "upgraded" me without asking to a Nissan Pathfinder, which cost me much more in NYC parking garage fees, and much more in gas over my 1,000 mile trip, and was difficult to negotiate on crowded NYC streets. Plus,for the formal event I was attending, I wanted a luxury vehicle, not an SUV. When I explained all of that, the customer service person said "so you don't want a car?" And that was that. Uncaring and very unprofessional.10.0 Wonderful
July 2018
Pros:
Great car and priceCons:
nothing10.0 Wonderful
Apr 2018
Pros:
For a little run-down shop, I was surprised at the friendliness of the staff. No problems!Cons:
Nothing, no troubles at all.5.6 Fair
Sept 2016
Cons:
I was billed for fuel (twice) while having returned the car with full tank, and had that corrected after a long discussion on the phone and at the drop off. A person receiving the car at your IAD location was extremely rude and inconsiderate. He should not be working for Avis.Hertz
6.0
Okay
25 reviewsCleanliness
6.9
Comfort
6.9
Pick-up/Drop-off
5.9
Value for money
5.9
One location in Shockoe Slip
Filters
Reviews
5.2 Fair
June 2019
Cons:
I rented a intermediate car and they gave me a compact. It didn’t have cruise control and the seat was very uncomfortable. I asked the guy about why I paid for an intermediate size car and got a compact and he lied and told me the car he rented me was intermediate.2.0 Poor
Apr 2019
Pros:
nothingCons:
they did not honor the reservation. they said because I made the reservation the same day they did not have to honor it2.0 Poor
Oct 2018
Cons:
Had to book off airport location as airport didn’t have cars. Uber’d to location and there were 5+ customers without cars- they said that vehicles were overbooked by at least 20 for the day and that they couldn’t do anything about it. The lack of effort to remedy the situation was terrible. Ended up going to a low rate provider that had cars available. Their car was terrible, but they actually had customer service.10.0 Wonderful
Sept 2018
Pros:
quick and easy - no waitingCons:
nothing negative to say6.8 Okay
July 2018
Cons:
I arrived at the Richmond airport, where I requested to pick up and drop off the car, to find out that the pick up location was 25 min away and they would not transfer the reservation. I had to take an Uber to the pick up location to get the car.6.0 Okay
June 2018
Pros:
The people working with me were very nice. The car was nice and clean.Cons:
I pre-paid, because the ad said that it would create a quicker pick up. When I got to Hertz, the gentleman was working with another person. He kept leaving the room to ask someone a question. You could hear several people in the next room talking and laughing, but no one came out to help the gentleman. When he finally got to me, he informed me that I would have to go to another location ( about 20 minutes away) to get the car I reserved.(Glad I wasn't dropped off the pick up the car!) The reservation was not transferred, so there was more waiting once I got to the next place. All in all, it took me 2+ hours to pick up the car. I found that rather frustrating, as you can imagine. I was VERY late arriving at my destination.Eagle Rent A Car
No score available yet
One location in Shockoe Slip
Journeys Rent A Car
No score available yet
One location in Shockoe Slip
258 travellers who hired a car in Shockoe Slip gave the car agency they used an average rating of 6.4
When to book a rental car in Shockoe Slip, Richmond
Average daily price per month
Car hire prices as pick-up date approaches
Top tips for renting a car in Shockoe Slip, Richmond
- If you’re looking to save money and don’t mind renting a car in another neighborhood in Richmond, look for deals in Carytown, where daily prices are around $58/day, or Church Hill North (average of $80/day).
FAQs about hiring a car in Shockoe Slip (Richmond)
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