Pros
" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" and accomodating."(in 1049 reviews)
Cons
"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"I'll your services!"(in 256 reviews)
Reviews
Overall ratingBased on 40131 reviews
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Overall
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Find reviews that mention:
8.0
The carsReviewed 12 Aug. 2022
review from![kayak]()
6.0
When we were picking up the car, they asked for details about our insurance carrier for liability insurance (including policy number and expiration date). I've rented cars all over the world and have never been asked for this before--most notably, I'd rented one the previous day on St. Croix and had not been asked for this. After getting this info, we were given the hard sell about getting a Jeep because we were told we needed a 4x4 for St. John (you don't). My wife asked if the SUV we rented was AWD and were told it was (it wasn't). All that said, the rental itself was fine. It did have a lot of warning lights that kept coming on regarding the functionality of some of the sensors.Reviewed 11 Aug. 2022
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4.0
Our flight was cancelled so we flew the next day. Dollar said they would hold the reservation for 48 hours. Upon arrival they said they had not held the CAR for 48 hours, only the reservation. They proceeded to upsell us in order to get an available car. I am reminded of a Seinfeld episode. Poor service. Will not book with them again.Reviewed 11 Aug. 2022
review from![kayak]()
2.0
Nothing. Better communicationReviewed 11 Aug. 2022
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4.0
pretty quick but need up to date cars.Reviewed 10 Aug. 2022
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10.0
Car rentals are very expensive these days and this was the best price I could find. I picked up the car at their downtown location and they offered me the much appreciated option of dropping it off directly at the airport at no extra cost. I also got an upgrade as the model I requested was not available. Nice fuel efficient car too!Reviewed 10 Aug. 2022
review from![kayak]()
2.0
Brand new Ford Edge, problems with eco drive, shut off while moving, all gauges & screen blacked out, dead wheel, couldn’t get eco drive to turn off. Car never should have been on the road. I booked online, and my rental cost doubled at the counter, very shady.Reviewed 10 Aug. 2022
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2.0
I reserved the car but still had to wait over an hour for them to bring it up. In addition, there were so many people waiting, there wasn’t any room under the canopy and most us scramble to find shade. It was scorching hot and they didn’t offer any water or allowed people to wait in the AC building. When I finally got my car, it was old and stained. The engine made a horrible noise when we started driving so we returned it immediately and rented another car from National.Reviewed 10 Aug. 2022
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2.0
The vehicle reserved was not available. My family was stranded without an alternative plan. Connection between kayak and dollar was unacceptably poor.Reviewed 9 Aug. 2022
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2.0
Waited in line for 45 minutes, only to be told that they didn’t have a car available (I had a reservation.) I was told to ‘maybe try back in an hour, unless you want to upgrade to a full size SUV, which is $800 a DAY.’ Yeah, no thanks. I went to Avis instead.Reviewed 9 Aug. 2022
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2.0
Over 2 hours in line and waiting for available car; when it arrived it wasn't clean.Reviewed 9 Aug. 2022
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2.0
They did not honor the reservationReviewed 9 Aug. 2022
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