Book Enterprise Rent-A-Car hire cars in Madrid

Reviews for Enterprise Rent-A-Car in Madrid

Recent reviews

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Wonderful

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2.0

I’ll start by stating that I booked this trip over the phone directly with an enterprise employee in advance. I arrived to enterprise rent a car 15 minutes before my pick up time, 12:00. There was a significant line which was to be expected as it was a holiday weekend however, my friends and I ended up waiting almost 2.5 hours to receive our car. I first spoke with an enterprise employee at exactly 12:03 and our car did not show up until 14:26h causing us to be late to an event out of town. When first speaking with the employee she advised me that the model of car I had reserved was not available and tried to upgrade me to a BMW 2 door convertible. I had specifically reserved a 4x4 large vehicle as we were five people in total with many bags between us. The enterprise team informed us they would bring us another car from a different office which as aforementioned, ended up taking nearly 2.5 hours from the time of check in to the time we departed. The saddest thing is that we were not the only party this happened to. There were two other groups who waited just as long as us in order to receive the type of car they had booked. Even more embarrassing, on one occasion when we checked in with an employee to ask for an estimated time of arrival for our car, he informed us it was coming “soon” and then proceeded to call other clients who had rented cars with enterprise and ask them when they would be returning their cars as they had surpassed their return time. Inconsiderate and a shame. Companies like enterprise need to ensure they maintain the appropriate quantity of cars as well as models for customers in order to avoid unnecessary delays and wait times. I believe the problem lies within the management of this branch as well as overbooking cars based on the assumption you might have “no shows” or cancellations seeing as when booking online there is no payment made up front. Moreover, we were not even offered a discount for the inconvenience. It’s safe to say I will not be booking with enterprise again.Reviewed 6 May 2024

review from

8.0

Pick up was a bit chaotic, we had to wait a while for a car and then we got an upgrade which was nice, a brand new Volvo XC60 Hybrid but unfortunately the National / Enterprise rep failed to give me any advice how to operate the car and we had to keep getting out the car to ask him Qs. Further, we couldn't exit the car park initially as the car had not been set up for this it seems. On return of the car we had another problem as Enterprise emailed us a line of directions that when inputted into Google Maps (which was the car's navigation system) sent us to the wrong address initially and we almost missed our flight as a result. When we got to the right address the hand over and shuttle to the airport went very smoothly. The car was good and comfortable for our purposes, over 800km driving om highways in SpainReviewed 21 Mar 2024

review from

9.6

Cons:They don't automatically send the invoice for the final charge. Very long wait time on the phone (>15 min) to request it.Reviewed 18 July 2018

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• How much does it cost to hire a car from Enterprise Rent-A-Car in Madrid?

  On average a car hire from Enterprise Rent-A-Car in Madrid costs $158 per day.

• What is the most popular car hire from Enterprise Rent-A-Car in Madrid?

  Compact (Ford Focus Active or similar) is the most frequently booked car hire type from Enterprise Rent-A-Car in Madrid.

• How many car hire locations does Enterprise Rent-A-Car have in Madrid?

  Enterprise Rent-A-Car has 9 hire locations in Madrid. Take a look at our Enterprise Rent-A-Car hire location map to find the best car hire near you.

• Does Enterprise Rent-A-Car have a car hire location at the airport: Barajas airport (MAD)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Barajas airport (MAD)?

  Yes