2.0
Horrible. Renter switched to a smaller car (xc60) and argued they were in the same category. This after i had called in advance to check if they had the volvo xc90 i had booked. In the end i had to leave the place when he said: “take it or leave it”.Reviewed 4 Aug 2026
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8.0
Worked out very well. Rented with Alamo. No surprises. All good.Reviewed 4 Aug 2026
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10.0
Finding the desk for the rental.Reviewed 16 Nov 2025
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8.0
Good and bad, but they made it right. Initial check in was great, upgraded my car and got me out quick. Issueswith the car occurred on our trip, and after a phone call we realized it wasn’t a deal breaker. Swapped out the car at our first destination. When returning the car in Seville, the staff there made it right, reducing the rental cost due to our inconvenienceReviewed 31 Oct 2025
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10.0
Excellent! The team at the specific site (Chamartin train station in Madrid) could not have been more friendly and helpful. Extremely professional!! Great team!!Reviewed 13 July 2025
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10.0
All goodReviewed 10 June 2025
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10.0
Service was excellent with staff at plaza Spanya, very helpfulReviewed 8 May 2025
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2.0
I had a horrible experience as the speedometer went out in the middle of my trip in Barcelona. For 3 days, I called 10 different numbers for enterprise and no one was willing to help . They would recommend calling the emergency road service , but they would not help for replacing a car. Emergency road service would only tow the truck and would not help getting me another car. I had to use uber to get around . Finally, I had to take uber and go to one of their locations near main train station in Barcelona and was able to pick up another car there . I lost 3 days of my vacation dealing with the car issue. The only positive outcome was that the manager at the Madrid airport where I dropped off the second car was very professional and gave me credit for half of the rental cost, but I would have preferred not to deal with the car issue and enjoy my vacation as I had planned.Reviewed 20 Dec 2024
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8.0
Thiago made us wait too too long. His customer service skills are very mediocre, the guy cannot even say Hi. I understand we get busy, too many customers drives you crazy, but doesn't mean you treat everyone the same. One advice, ask him to smile more often so he doesn't come out as rude to clients. Marta saved the day, she was excellent, customer service great. She helped us and also give is an.upgrade for our convenience.Reviewed 8 Nov 2024
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10.0
Great price and service. Van was good, but a bit “beaten up”. Finding the office , deep in a parking garage, was tricky. Good value, though.Reviewed 8 Oct 2024
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2.0
Horrible I will never rent with this company againReviewed 16 Aug 2024
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10.0
Just what we needed. Awesome car. Awesome service and great price.Reviewed 2 July 2024
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