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3 locations in Far North Valley
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Reviews
4.0 Mediocre
Apr 2021
Pros:
The fellow at pickup could not have been more friendly and helpful. I have no issue with him.Cons:
1st. There was no mention during the online booking of the car that the rental location was not at the airport, despite my flight booking. I took the shuttle from the airport to the car rental center only to be told that my pickup location was a $30 cab ride away.1 1/2 hours would have been saved. 2nd.The car itself was miserable to drive. The alignment was so bad it wouldn't hold the road, it stunk of smoke, and there was an orange abandoned vehicle sticker on the drivers window obstructing view. For some reason I had trouble maintaining an even highway speed and the cruise didn't work. It made my 2 hour drive feel like 5. Driving this car was a white knuckle experience.2.0 Poor
Apr 2021
Pros:
There was nothing I liked about this experience. Such a bad experience.Cons:
They made a reservation for 12pm for a location that closed... at 12pm. The guy was still there and informed me that they “have been trying to get this changed for sometime” and did nothing to help us. We had to get a ride to another location and they tried to charge us more than double the reservation price. When I asked to speak to the manger on site, I was told that it would be 3-4hrs before she could speak with us. I spent literally hours on the phone with National. When we finally did get the car, they gave us the wrong car and didn’t tell us. When I called to tell them they gave us the wrong car, they directed me to a new location to pick up the right car. Upon arriving at the new location the person on site told me that he “didn’t know why they told us that, I don’t have any cars to give you”. No one at any of these locations were apologetic or tried to help us figure anything out. National ended up giving us a $100 credit which isn’t really that much (IMO) for how much time I spent dealing with this nightmare.10.0 Wonderful
Mar 2019
Pros:
The man that helped us was professional and friendly. The process was smooth, we were in and out quickly. The drop off was also quick.Cons:
no complaints6.0 Okay
Nov 2018
Cons:
I arrived on Sunday and the company was closed!! This resulted in having to rent at the airport as a walkup that increased the rental cost from $370 to $500. If they were going to be closed on Sunday I should have been notified.2.0 Poor
Mar 2018
Cons:
Did not know this was not the airport location nor that they would be closed when I arrived. No cars available at airport budget location.10.0 Wonderful
July 2017
Pros:
Great Transaction & Service!2 locations in Far North Valley
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10.0 Wonderful
Oct 2022
5.2 Fair
Aug 2020
Pros:
The staff never answered the phone. Hours didn’t match. Once, they answered they failed to mention difference if schedule. Schedule was changed on their door with a sharpie... written over original times. But!!! They did follow through with a refund. I am grateful for that.Cons:
They need to update their online hours to reference their in store hours and confirmation email.6.0 Okay
June 2019
Pros:
Staff was friendly and helpful.Cons:
Upon arrival to pick up a car I was informed that they did not have a car available for me. Having made the reservation and paying well in advance I was not pleased. After an hour or so they located a vehicle for me. Returning the car also took longer than expected due to being short staffed.5.6 Fair
Dec 2018
Pros:
Car was clean & in good condition. I like that they video the exterior before leaving, to eliminate potential issues at check-in.Cons:
Hertz off-airport office did not make it clear they closed at noon on Saturday. When I arrived at 12:15 there were no instructions posted about a drop box or after-hours drop-off location. Hertz 1-800 support staff had no record of this location even having an after-hours drop-off spot. Several more calls required to find out where to drop the car. It all worked out, but clearer communication would have prevented the stress.2.0 Poor
Nov 2018
Cons:
I never got my rental because my credit score wasn't high enough to rent the car.9.6 Wonderful
Sept 2018
Pros:
Van was the exact size we needed for our trip.Cons:
Was advised of the agreement with Lyft upon returning the vehicle. Would've been good to know prior to leaving facility.2 locations in Far North Valley
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6.0 Okay
May 2021
Pros:
While most rental car agencies in Albuquerque had no cars available, this site did. The staff at the pickup location were acceptable in handling renting a car with some concerns; at drop off they were very courteous.Cons:
full tank of gas, windshield without damage, tire warning indicator not giving a false warning8.0 Very Good
June 2017
Cons:
Car was not truly ready at 8 AM; I had to wait for almost 40 minutes while it was being washed and prepared for me.2.0 Poor
June 2017
Pros:
The frist two cars they tried to gives us were dirty. Stains on seats etc6.8 Okay
May 2017
Pros:
Customer service at Enterprise did an outstanding job rectifying the problem. Great job Jessica Schell.Cons:
Kayak messed up the pick-up location for the car rental. Instead of at the airport, they switched it to a remote location. Very bad job.10.0 Wonderful
May 2017
Pros:
Efficient service, great price and reliable car!Cons:
It's a bit hard to find - the enterprise sign is small but nonetheless with uber or google maps it is feasible without much headache for2.0 Poor
Apr 2017
Cons:
Enterprise added about $40 to the weekly rate saying that the original quoted price did not include "city" taxes.3 locations in Far North Valley
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Reviews
2.0 Poor
Oct 2022
10.0 Wonderful
May 2021
Cons:
We reserved the car on one credit card and wanted to pay with another, a concept too difficult for the counter person to understand (on pickup). We got it resolved at drop off. LOVED the car (Ford Mustang convertible).5.2 Fair
Dec 2019
Pros:
We ended up with a car.Cons:
Being able to reserve a car at a location and time when they were closed is unacceptable.10.0 Wonderful
Nov 2018
Cons:
Great service on a very busy day9.6 Wonderful
Nov 2018
Pros:
Nissan Sentra was easy to drive.10.0 Wonderful
Sept 2018
Pros:
The price was very reasonable. Pick up and drop off was a breeze.Yes. Based on our information, DOLLAR in Sunport is the cheapest car hire location in Albuquerque. It is located at 3400 University Blvd Se.
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