Find reviews that mention:
8.0
Pros:Easy pickup at the airportCons:Managers special was a large truck, would have preferred some option for a car.Reviewed 19 Aug. 2019
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6.4
Pros:The saff was very tired - check-in around midnight. They rather work other stuff than take care of the customers.Cons:The staff could have been more interested in the customers. But when you already are the largest rental car company, why bother with the customers?Reviewed 20 Jul. 2019
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4.0
Pros:Staff should have taken care of my car switchCons:I was given a monster truck-5.7L engine. Fuel sucker. They said I had got the managers special. Then when I asked for a smaller veh, and after waiting minimum 45 min on line, they said I would be up charged roughly $120 and have to wait another 40 minutes or so-Reviewed 16 Jul. 2019
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8.8
Cons:I was charged for a damage I didn't do. It seems that attendants do not thoroughly check for damages, and then the next customer has to pay for someone else's damage. I noticed this because I DID find a scratch on the car initially and reported it. But missed seeing the chip on the window. Lame.Reviewed 15 Jul. 2019
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9.6
Pros:Georges (sp) the agent who handled our transaction was excellent and due to some problems upgraded us to a larger vehicle at no additional charge. He was very knowledgeable great to work with.Cons:My only complaint was taxes and fees added an additional 25% or more to the cost of the car rental and it would have been nice to know this before getting to the rental counter.Reviewed 11 Jul. 2019
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2.0
Cons:Worst customer service I’ve ever experienced. Had a prepaid reservation which they did not honor (at night). I had to rent a last minute vehicle from another location for triple the price as it was the other company’s last one.Reviewed 8 Jul. 2019
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5.2
Cons:Charged fees that were not indicated beforehand.Reviewed 16 Jun. 2019
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2.0
Pros:I did not like the experience at all. There was no car for me when I needed it. Had to take a taxi instead!Cons:Just about everything!Reviewed 13 Jun. 2019
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8.0
Pros:Car was perfect, exactly as expected. Staff at drop off were great, and the process was quick!Cons:Staff member at car pickup at the airport was less than friendly, didn’t smile once and indicated that booking through an on line third party agency was problematic. We didn’t actually have any problems and we were happy with everything. Clearly she didn’t want to be working that day!!Reviewed 28 May 2019
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10.0
Pros:The staff was very friendly and helpful. I couldn’t have asked for better service. The rental was amazing. It was very clean and well kept. It was exactly what we needed for our trip!Reviewed 25 Apr. 2019
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8.4
Pros:Both were quick.Cons:Windshield wipers were not working great. Should be replaced.Reviewed 31 Mar. 2019
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8.0
Cons:They adviced us for a 4-wheel drive for our trip but it was completely useless this year due to the lack of snow. They should have known it.Reviewed 24 Mar. 2019
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