10.0
Great customer service. Clean vehicle.Reviewed 26 Apr 2026
review from![kayak]()
6.0
Pick up from and to airport was good. Everything was satisfactory. My only initial disappointment was I signed up for managers choice SUV and got a Nissan Kicks which is not an SUV albeit AWD. Was brand new though and fun to drive so I was ok with it. Also I’m not sure there was any info prior to stating that prices were low because some personal insurance may or may not cover you. I was glad ICBC did cover me, so that was a relief. I forgot to fill up before return as I was tight on time to catch flight. Only used maybe a quarter tank over the rental time so it appears that my balance showing zero owing was received. That I did appreciate and may consider Routes again.Reviewed 23 Apr 2026
review from![kayak]()
4.0
First, I needed justify my request to have a snow brush, before I received one. Then I needed to clean the inside of the windshield, because sticky debris on it impacted my vision. (Both issues are recurring with this company) When I returned the car, a filled up gas tank suddenly showed it was only 90% full. I drove around in a unfamiliar area trying to top up the tank, only to find out the tank was full, but the gas gage did not reflect this. I went through this twice until I realized it wasn't user error, but something wrong with the fuel gage. This also put me over the 200 km daily limit. I explained all this and showed them my gas receipts. I was told not to worry, and encouraged to write a positive review on Google, which I did. Once I was at home, I received a bill for extra km and service fees! Dealing with this company is aggravating and really only worth during times of significant discounts.Reviewed 11 Apr 2026
review from![kayak]()
4.0
The car was front wheel drive and didn’t have snow tires. Christmas in Calgary without snow tires is dangerous. The car was not properly equipped. They wouldn’t do anything about it as it’s a small facility and they had limited cars. Won’t be renting from them again.Reviewed 28 Dec 2025
review from![kayak]()
10.0
A bit of a wait but worth it - great price and close to the airport.Reviewed 24 Oct 2025
review from![kayak]()
2.0
They charged me extra money. And long waiting. Very poor serviceReviewed 22 Sept 2025
review from![kayak]()
2.0
They don’t clean the inside of their cars. Also they have hidden fees that will make it well beyond what a larger company would charge.Reviewed 21 Sept 2025
review from![kayak]()
2.0
Price was right but service is awful.Reviewed 5 Apr 2025
review from![kayak]()
10.0
We were given a brand new vehicle.. the experience was incredible.. highly recommendedReviewed 29 Mar 2025
review from![kayak]()
10.0
taman was awesome he gave me a good service at calgary airport Thank !Reviewed 19 Mar 2025
review from![kayak]()
10.0
It was a great experience, they gave me a 2025 brand new carReviewed 15 Dec 2024
review from![kayak]()
2.0
Chaotic office. Long wait for car. Tried to claim preexisting damage was my faultReviewed 28 Oct 2024
review from![kayak]()
