Book Hertz car rentals at Charlotte Douglas Airport

Reviews

Recent reviews

Traveller rating

Excellent

62

Good

25

Okay

14

Mediocre

13

Poor

0

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car was cleanfriendly staff

pick up the carcustomer service

rented a carlocation was closed

car availablecredit card

pick up and dropnever rent

great experiencewrong location

10.0

Pros:The agent was friendly and helpful and adjusted my rate when I pointed out that the rate on the contract didn't match the rate I reserved. I also liked that I got a confirmation email a few days before confirming my rental.Reviewed 29 Apr. 2021

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2.0

Pros:The car ran well.and got good mileage.Cons:The car could have been clean. It could have not reeked of cigarette smoke. It could have had a full tank of gas. It could have not needed an oil change. It could have not made our clothes stink - even those in our luggage. etc............... IReviewed 28 Apr. 2021

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6.0

Pros:The process was easy, the car met our needs. It was easy to walk to the Hertz office from the terminal.Cons:The car had NOT been cleaned on the inside. there were papers and items including a dirty face mask inside of the car when we got it. We did not notice right away, otherwise we would have picked another car. However, it did not smell like disinfectant like all the other rental cars I have used during the pandemic, leading us to think that the car was returned, not cleaned and immediately placed on the lot of available cars.Reviewed 26 Apr. 2021

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2.0

Pros:NothingCons:After paying the contract , hurts refused to give me a car for not having a credit card and bad credit. This was never informed to me. I'm still have not heard back. Completely ruined my vacation.Reviewed 31 Mar. 2021

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6.8

Pros:Iris was extremely helpful, pleasant, and friendly. She made all efforts to ensure I was given the correct rate.Cons:The signage at Charlotte, NC airport only says "rental return". We drove around and ended up in the cleaning lot because we couldn't figure out where to enter to pick-up the car. There was a computer glitch with the car return time. it took a lot of time to fix this. I wasn't notified upon booking that the car was a 24 hr rental anyways. There was also a glitch with the closing time of my drop-off Hertz rental office at the Philadelphia Amtrack station. Online it says they close at 6 pm when in reality they're open all night for late drop-off. Hertz needs to make clear signage, make sure all office info is up to date online and communicate clearly the rules/times of the rental upon booking confirmation.Reviewed 4 Nov. 2020

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2.0

Pros:-Cons:-Reviewed 12 Oct. 2020

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10.0

Pros:Very friendly staff and the drop off super easy!Cons:More cars to choose from, but otherwise great!Reviewed 29 Sep. 2020

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10.0

Pros:The ease of reserving and dropping off and the ability to make changes.Cons:I would love for an app to be able to change drop off location without needing to call. Just like Uber, I could change my destination.Reviewed 13 Sep. 2020

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6.8

Pros:Drop off was easy...Cons:I reserved a "company choice" mid size car and on arrival at the counter they would only give us a compact car.....ended up having to pay an additional 159 to get the mid sizeReviewed 12 Sep. 2020

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10.0

Pros:drop off was easy, staff did a nice jobReviewed 11 Sep. 2020

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4.0

Cons:Car wasn’t available on date I had reserved so I had to return to location next day when it was available. Wait at rental center was over 30 mins each time. Then I returned the car earlier and my bill is still showing the full cost versus the updated dates.Reviewed 17 Aug. 2020

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5.2

Pros:Csr was friendly. Long walk to economy car area, only a few were unlocked.Reviewed 19 Jul. 2020

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• How much does it cost to hire a car from Hertz at Charlotte Douglas Airport?

  On average a hire car from Hertz at Charlotte Douglas Airport costs $67 per day.

• Where can I find Hertz hire cars at Charlotte Douglas Airport?

  5489 Josh Birmingham Parkway is the closest Hertz hire car location to Charlotte Douglas Airport. The telephone number for this location is +1 704 359 0114.

• Does Hertz offer shuttle or airport pick-up services from Charlotte Douglas Airport (CLT)?

  Yes