"Exchanging was different story."(in 5756 reviews)
Reviews
Overall rating7.7 GoodBased on 268 reviews
Cleanliness
8.0
Comfort
7.9
Overall
7.5
Pick-up/Drop-off
7.5
Value for money
7.5
Recent reviews
Traveller rating
74
21
15
24
2
Find reviews that mention:
10.0
I really liked the comfort of the car! Compact car would have been better on gas ⛽️ price, but comfort at the end wins the overall satisfaction of the entire rental!Reviewed 9 Aug. 2022
review from
8.0
The staff at pick up excellent. Dropping of the car was a nightmare. No attendance at the office had to run around until I was able to find the drop off on the 6th floor. Could have better signs indicating where the return office was on the 6th floor.Reviewed 6 Aug. 2022
review from
2.0
At time of drop-off I was not notified of location discrepancy and thus charged $127.32 without any notification/acknowledgment/confirmation/receiptReviewed 2 Aug. 2022
review from
2.0
Terrible and confusing customer service experience I caught Covid and they had me on the phone for hours while feeling miserable and completely unable to solve my problem which was very easy: I just needed to return the car to a different nearby location (Oakland airport instead of Berkeley ) and have my wife drop the car off for me instead. It was absolutely confusing ridiculous and altogether a terrible experience. I can’t recommend hertz to anybodyReviewed 11 Jul. 2022
review from
2.0
We verbally declined paying extra to have the car refueled by Hertz, but they said we accepted and listed it on the receipt under an obscure hidden fee. We returned the car with a full tank of gas but they charged us $87 to refill the gas and refused to refund us. Never using Hertz again.Reviewed 2 Jun. 2022
review from
10.0
Everything went great and smooth. Finding the car return area signs were the only minor issue. We found the lot no problem but finding the return area was.Reviewed 5 May 2022
review from
10.0
Hertz provided great service. But I didn't realize my Kayak rental was spun off to Priceline. Will avoid this in the future!Reviewed 24 Mar. 2022
review from
8.0
Like to the fuel economy and ability to get the car fast and drop off fast. Is not a big fan of the size of the vehicle what are you gonna doReviewed 10 Jan. 2022
review from
8.0
The car was dirty and smelledReviewed 7 Jan. 2022
review from
10.0
Pick up and drop off was so easy and staff helpful and friendly. Definitely will use Hertz for my next rental.Reviewed 1 Jan. 2022
review from
10.0
Due to flight cancellation in December 2021 we took one way rental from Sacramento to Seattle. The staff was great at pick up but also drop off. The car, GMC Acadia was surprisingly good. A small turbo engine but very efficient with gas consumption. Clean and comfortable, handled the road conditions very well and it was super fast, easy to over speed in the high way.Reviewed 1 Jan. 2022
review from
6.0
Car was great. Staff was helpful and nice. The policy regarding renting with a debit card is insane and extremely inconvenient. They required us to use a credit card instead of a debit card because we didn’t have a flight landing in sacramento. We live in sacramento so that’s not reasonable. We simply wanted to rent a car from sacramento, drive it to Vegas and then fly from Vegas. The policy is not reasonable and needs revision.Reviewed 23 Nov. 2021
review from
Other car rental agencies at Sacramento Intl Airport scored